Product Operations Mgr II

工作 ID 10106295 地點格倫代爾, 加利福尼亚州, 美國 有意工作的公司 Disney Entertainment & ESPN Technology 日期已公佈 Dec. 04, 2024

申請

工作概要:

Disney Entertainment & ESPN Technology (DE&E) brings together the Company’s best-in-class product, technology, and commercialization teams together into one global organization. DE&E is responsible for the P&L management and all distribution, network and engineering operations, sales, advertising, data, and certain key technology functions worldwide for the Company's content engines. DE&E Technology also manages operations of the Company's streaming services including Disney+, Hulu, ESPN+, and Disney+ HotStar, as well as domestic broadcast and cable television networks.

DE&E Technology creates products, platforms, and innovations for the DE&E Segment and The Walt Disney Company by driving the strategic development and use of technology, building scalable systems and products to empower our businesses and engage consumers. With global scale, local presence, and deep technological excellence, DE&E Technology helps The Walt Disney Company optimize technology, platforms, and resources, while bringing creative ideas to life and creating industry-shaping approaches.

As a member of the Product Operations Management team, you will have the opportunity to dive deep into the business capabilities and learn the processes behind the supply chain for Disney's top tier content – from planning all the way through delivery to consumers. Working in a cross-functional team environment with product, engineering, infrastructure, QA, and support, you will help ensure the smooth-running operations of content distribution, with focus on driving operational improvements and supporting the acceleration of our content businesses.

Job Summary:

The Content Platforms team is seeking a Product Operations Manager II to join our Product Solutions organization. Our team strives to deliver operational excellence by elevating and evangelizing the Content Platforms products and services to our various business partners. In this role, you will be responsible for the enablement of our content platforms products and tools, working closely with our Product management and Engineering partners to sustain and improve current products, launch new systems, and support clients as they navigate our platforms to operate their business.

This role will serve as a key touchpoint for business partners, responsible for providing day to day support for general questions, workflow guidance, and troubleshooting. In addition, the role will own documenting new features and disseminating those updates back to the customers through coordinating user acceptance testing, conducting user trainings, and crafting release communications. Finally, this role will lead the way with best practices for metrics reporting, updating stakeholders with retrospectives on past monthly performance, as well as translating raw metrics into a comprehensive narrative. The ideal candidate must work well in a collaborative environment and be able to define and implement processes that effectively delivers on the Product Solutions team’s mission. 

Responsibilities:

Be a platform expert that can perform analysis on customer requests, configure systems to respond to business needs, and incorporate new features into current workflows
Guide the day-to-day activities of a team of remote business analysists supporting multiple systems across different disciplines
Responsible for supporting business stakeholders, including relationship management, addressing support questions, light troubleshooting of potential issues, performing trainings, and assisting in user onboardings to new products
Own communication to product end users, including feature release notes, project-specific updates, and other general announcements
Create internal and customer-facing root cause analysis reports for critical outage incidents
Provides periodic updates/presentations on initiatives and metrics to leadership and business partners.
Participate in larger organizational Product Solutions initiatives, such as crafting evergreen documentation, executing strategic communication plans, and defining processes that contribute to an improved team working culture
Perform any other duties needed to help achieve Business Objectives for the Product Solutions team

Basic Qualifications:

Bachelor's degree or equivalent experience required.
Minimum 3 years of related experience in a professional role, preferably supporting clients in a technology / product environment
Previous experience with no code workflow building tools, such as Airtable
Experience with a variety of systems within Enterprise Platforms, including Content, Assets, and Metadata Management, as well as Content Distribution
Experience working within a defect management process, providing a link between Product/Engineering and End Users, translating highly technical concepts to more human-friendly terms
Excellent communication skills, with a bent towards customer service, an ability to navigate both internal and external stakeholders, and a talent to distill information accurately and convey it (verbally and/or written) to business partners and internal technology teams
Experience crafting a range of documents, from documentation/operational guides to formal announcements/release notes
Strong prioritization and organization skills with experience juggling time-sensitive requests from multiple business partners
Energetic self-starter with a technical aptitude, a logical approach to problem solving, and demonstrates determination in finding solutions to complex puzzles
Ability to work in a fast-paced, dynamic and matrixed organization, executing on several initiatives concurrently while balancing competing priorities
Enthusiastic about helping people, solving problems, and championing products

The hiring range for this position in Glendale, CA is $104,600 - $140,200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於Disney Entertainment & ESPN Technology:

Disney Entertainment 和 ESPN Technology (DE&E Technology) 為 Disney 的兩個媒體業務部門提供技術骨幹和產品開發，同時幫助公司處於創新尖端，使公司能夠不斷利用技術增強故事講述和創造力，同時為其業務提供可擴展性、靈活性和效率

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Streaming Technology LLC，其所屬的業務部門是 Disney Entertainment & ESPN Technology。

Disney Streaming Technology LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

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