Operational Planning Associate Manager (Commerce & Partner Operations)

工作 ID 10101679 地點纽约, 纽约州, 美國 有意工作的公司 Disney Direct to Consumer 日期已公佈 Oct. 21, 2024

申請

工作概要:

About the Role & Team

Disney’s Direct to Consumer (DTC) team oversees the streaming businesses within the Disney Entertainment segment, helping to bring The Walt Disney Company’s (TWDC) best-in-class storytelling to fans and families everywhere.

The Business Operations team is tasked with critical areas of operating the growing Disney Direct-to-Consumer organization, including strategic solution design, planning/ program management and execution of major business initiatives, effective communication and reporting across the organization, business intelligence and decision support, and implementing procedures and processes to help Disney grow, operate and run the company’s streaming services efficiently and at scale.

The Commerce & Partner Operations team is comprised of 3 verticals, each critically responsible for the global growth, profitability, scalability and ongoing operations of TWDC’s Direct-to-Consumer business, including our suite of streaming services (Disney+, Hulu and ESPN+) and bundled and add-on offerings. The team is also critical shaping strategies and requirements for expanded capabilities and offerings to serve and grow our customers around the globe.

The Commerce Operations team manages the payment infrastructure and enables the sale of subscription plans, bundles, and add-ons across the Disney DTC portfolio. The team also executes critical business initiatives such as price changes and related messaging events.
The Partner Operations team is tasked with the execution of direct-to-consumer promotional offers globally across external partnerships, synergy efforts and internally driven campaigns that support the growth and profitability of the TWDC DTC streaming business (Disney+, Hulu, ESPN+ and the Disney Bundle). They are responsible for the end-to-end process of executing and launching partnerships and synergy offers, including intake and operational execution required for launch readiness.
The Gifting Solutions team is responsible for the Disney+ and Hulu gift card businesses as well as other gifting products offered, including Enterprise Sales and white glove service for VIP accounts.

What You Will Do

Reporting to the Director of Commerce & Partner Operations, The Operational Planning Associate Manager will work with team leads on critical launch planning and management. This includes managing operational tasks, such as copy and creative asset management, legal approvals, maintaining accurate briefs for campaigns, supporting initiative and resource planning, reporting, workflow assistance, and creating communication materials for executives and partners. Additionally, the position requires collaboration with Product and Engineering teams to document requirements for new features, troubleshoot Commerce & Promo-related issues, and execute the DTC promotional strategy across various channels, ensuring effective planning and coordination to improve team operations.

Responsibilities

Collaborating with team leads on launch planning and management.
Assisting with critical projects by handling operational tasks such as managing copy and creative assets, legal approvals, and maintaining source-of-truth briefs for campaigns.
Supports initiative, milestone, and resource planning, reporting, workflow support, and communications with executives and partners through presentations and materials.
Partner with Product and Engineering teams to document and communicate requirements for expanded features and troubleshoot Commerce & Promo incidents effectively.
Aid in executing the DTC promotional strategy across various channels, including web, email win back campaigns, third-party partnerships, and product retention tactics.
Facilitate maximum volume and velocity in team operations through support for initiative and work planning.
Analyzing details of tooling and processes while understanding business impact.
Maintains strong knowledge of Commerce infrastructure and offer models, effectively communicating technical details to various business teams and executives.
Collaborates closely with technical teams across Product, Marketing, Commerce, Customer Service, Engineering, Legal, Finance, and Enterprise Consumer Payments, bridging functions and seniority levels.
Global collaboration across regional and commercial teams, while navigating a complex, global corporate matrix effectively.

Required Qualifications & Skills

3+ years of experience in business operations, account management, project management, or a similar field.
Strong project management skills and a highly organized self-starter with excellent communication, attention to detail, and the ability to manage multiple projects simultaneously.
Experienced with project management tools such as Atlassian JIRA, Confluence, and Airtable.
Proficient in Google Office Suite, particularly Google Slides, with expertise in creating professional data visualizations.
Proficient in Microsoft Office Suite.
Highly skilled in executive communication, including presentation creation, concise memos, and polished email etiquette.
Able to work internationally across time zones with a focus on global scalability.
Effective in oral and written communication, with strong problem-solving abilities.
Excellent interpersonal skills that foster strong working relationships.
Skilled at navigating matrixed organizations and collaborating with a global network of partners.
Adaptable to fast-paced environments, supporting new products and initiatives.
Proficient in analyzing tools, infrastructure, processes, and requirements to align them with business impact.

Preferred Qualifications

Experience in digital subscriptions and/or the sports and entertainment industry is a plus.
Preferred experience in the entertainment field, particularly in streaming.
Commerce or payment-related experience is preferred.

Education

Bachelor’s degree in a business-related field.

Additional Information

Based in New York City, available to work in-office up to 4 days a week, with flexible hours for critical launch events.

The hiring range for this position in New York is $82,000.00 to $109,800.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於Disney Direct to Consumer:

Disney 的直接消費者團隊負責監督 Disney Entertainment 中的 Hulu 和 Disney+ 串流業務，協助將 The Walt Disney Company 一流的故事講述給世界各地的粉絲和家庭。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Streaming Services LLC，其所屬的業務部門是 Disney Direct to Consumer。

Disney Streaming Services LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

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