Manager, Technical Incident Management
樂享魔法
員工和演藝人員是我們一切工作的核心,因此 Disney 提供具有競爭力的全面獎勵方案,包括薪資、健康和儲蓄福利、休假計劃、教育機會等。
*福利和資格可能因企業和地點而異
- 健康保險與健康
- 托兒選項
- 有薪假期
- 退休計劃
- 學費援助
- 每週支薪
在迪士尼有很多成長和學習的機會!工作中永遠不會有沉悶的時刻。
Diana, Principal Counsel
工作概要:
Disney Direct to Consumer (DTC) includes premium streaming services with Hulu, a premium streaming service that offers premium originals, current season TV, a massive library of hit series and movies, and live television and Disney+ is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for hardworking team-players to join the Viewer Experience team, who will thrive upon the legacy of Disney, Day to day leader for Incident Management Analysts and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s direct-to-consumer (DTC) experience through strategic hard work and determination.
The Disney Direct to Consumer Viewer Experience team is seeking an experienced Manager, Technical Program Management. This role will be directly responsible for oversight and execution in the following purviews:
What You Will Do
Lead Incident Response for mass-impacting issues
Lead partnerships with stakeholders and partner teams as related to Incident Management
Understand all VX ecosystem components including architecture, system, and tools.
Articulate and provide clear problem statements for clarity amongst stakeholders and drive consensus to an optimal resolution across the VX org for components of the Incident Management ecosystem.
Architect solutions by driving and defining requirements for initiatives, determine technical milestones to roadmap the final deliverable.
Effectively align outcomes, drive discussions, meetings, and/or decisions across a wide and diverse set of stakeholders.
Engage directly with internal and external partners to deliver optimized solutions falling in the Incident Management purview.
Solve challenges and implement positive change across the VX org and by aligning with impacted partners in the Incident Management purview.
Lead and drive execution and delivery of high-profile Incident Management programs and workstreams.
Anticipate questions regarding Incident Management needs or concerns and work with stakeholders to address as needed.
Serve as subject matter expert and "go to" for guidance in Incident Management purview.
Responsible for overall program communication and risk escalation.
Responsible for providing subject matter expertise in the Incident Management purview as related to interoperability needs in the larger VX ecosystem.
Lead 3+ direct reports and drive a positive team environment by modeling best practices and behaviors.
Required Qualifications and Skills:
BA/BS or equivalent experience in a technical field
8+ years in the incident management, critical issue engineering or similar technical operations field which includes 5+ years of leadership
Experience leading teams in the Incident Management space
Experience managing a technically focused analyst team
Strong understanding of technical architecture for systems and the relationships of those systems with surrounding ecosystems.
Influence cross dependent priorities to align with program level technical goals.
Proven ability to deliver highly complex technical projects through ambiguous or limited requirements across the org.
Experience with issue and project tracking software such as JIRA
Skilled communicator, able to adjust tone and approach to suit audiences.
Strong presentation skills, with the ability to create engaging, presentation decks.
Extremely detail and process-oriented, but comfortable with sudden “chaos;” gears can be switched quickly with no subtlety falling through the cracks.
Skills in reporting data and analytics
Nice to Haves:
Experience in streaming media and customer service environments preferred.
關於Disney Direct to Consumer:
Disney 的直接消費者團隊負責監督 Disney Entertainment 中的 Hulu 和 Disney+ 串流業務,協助將 The Walt Disney Company 一流的故事講述給世界各地的粉絲和家庭。
關於 The Walt Disney Company:
Walt Disney Company 連同其子公司和聯營公司,是領先的多元化國際家庭娛樂和媒體企業,其業務主要涉及三個範疇:Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初,只是一間卡通工作室,至今已成為娛樂界的翹楚,並昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落,深入人心。我們在 40 多個國家/地區營運業務,僱員及演藝人員攜手協力,創造全球和當地人們都珍愛的娛樂體驗。
這個職位隸屬於 Hulu, LLC,其所屬的業務部門是 Disney Direct to Consumer。
Hulu, LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會,不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境,並與瞬息萬變的世界息息相關。
就業申請的殘疾便利安排
The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主,歡迎所有求職者,包括殘疾人士及殘疾退伍軍人。如你是殘疾人士,並需要合理便利安排以搜尋職位空缺或申請職位,請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。
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