Group Sales Assistant, Disney Theatrical Group

工作 ID 10109644 地點纽约, 纽约州, 美國 有意工作的公司 Disney Theatrical Group 日期已公佈 Jan. 08, 2025

申請

工作概要:

Disney Theatrical Group (DTG) is in search of a Full-Time Group Sales Assistant (GSA) for the Disney on Broadway Groups Sales Department. This position reports directly to the Manager, Group Sales.

The Group Sales Assistant (GSA) will focus on tasks related to the group sales booking process and booking requests. This position will collaborate with the Group Sales and Tourism team to ensure that guest communication and details related to their orders are processed effectively and promptly. The ideal candidate should have a positive attitude, be detail-oriented, and have a passion for guest service. This position will be office-based, with limited flexibility.

Responsibilities:

Process Ticket Orders and Drive Operation Efficiency
- Process all aspects of group ticket bookings including invoicing, payments, reminders, and ticket shipping for Disney’s Theatrical Productions in New York City.
- Review box office ticket requests to ensure orders are accurate and up to date.
- Process SAP payment requests for vendors and clients.
- Provide support for sales events and in-person client needs.
- Provide regular updates to the Group Sales Manager on sales performance and customer feedback.
Sales and Lead Management
- Answer inbound calls from the Group Sales 1-800 phone line.
- Promote products and help close sales through excellent guest service.
- Respond to online lead requests and track requests through a lead life cycle.
- Support Group Sales Manager with client outreach to maintain partner relationships.
- Assist with managing the sales email account and inbound service requests, ensuring that guests receive a response within one business day or less.
- Work proactively and positively towards team sales goals.
Be Passionate for Efficiency, Collaboration, and Communication
- Work with the Manager of Group Sales to review/plan weekly individual and team tasks.
- Utilize Sales/CRM tools to manage and track customer interactions and sales activities, ensuring data integrity and accuracy.
- Establish clear communication with the sales team, sales partners, and various box office teams for fulfillment of ticket orders.
- Be an advocate for improving sales processes.
- Develop strategies to prevent common issues and improve overall customer satisfaction.

Basic Qualifications:

Enjoy interacting with guests on the phone.
Exhibit excellent relationship-building skills.
Ability to work outside of normal business hours as needed.
Strong written, verbal, interpersonal, and problem-solving communication skills.
Demonstrate high standards of professional integrity to uphold TWDC (The Walt Disney Company) core values.
Passion for interacting with and providing an inclusive, high-quality experience for all guests.
Demonstrate inclusive behavior and maintain a safe and professional working environment that fulfills Disney Theatrical Group’s diversity and inclusion efforts (e.g., participates in equity, diversity & inclusion, anti-harassment, and any other anti-bias training and workshops as required, etc.).

Preferred Qualifications:

A proactive self-starting approach and an eagerness to learn.
Experience in customer service and/or the live entertainment industry.
Knowledge of the Broadway industry and a passion for The Walt Disney Company.

The hiring range for this position in New York, NY is $42,400 to $54,700 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於Disney Theatrical Group:

Disney Theatrical Group 是 The Walt Disney Studios 的一個分部，成立於 1994 年，由 Andrew Flatt、Anne Quart 和 Thomas Schumacher 掌管營運。它的十部百老匯作品風靡全球（包括目前的百老匯作品 The Lion King 和 Aladdin），觀眾人數已超過 2 億，而作品亦獲提名 62 項 Tony® Awards，贏得百老匯的最高榮譽多達 20 次。Disney Theatrical Group 也透過授權給冰上迪士尼製作公司 Feld Entertainment 在世界各地獻上現場表演。此外，DTG 還透過 Music Theatre International 授權當地、學校和社區劇院製作的音樂作品，在世界各地舉辦了超過 500,000 場表演，觸及逾 1.5 億觀眾。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Buena Vista Theatrical Group Ltd.，其所屬的業務部門是 Disney Theatrical Group。

Buena Vista Theatrical Group Ltd. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

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