About the Role & Program

“We make magic.” That’s our motto at Disney Experiences.  And it permeates everything we do. At Disney, you’ll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

Cast Activities, Recognition & Experience was founded in 1957 by a group of volunteers under the title of the Disneyland® Recreation Club. The Club was intended to improve the "Disneyland® Work Experience" and to "Make Magic for the Magic Makers." We continue that legacy today in Cast Activities, Recognition & Experience, a department within the Human Resources Division. Each team member is essential to ensure we provide global recognition, programs, activities, and event planning services for our diverse Cast, Crew and Imagineers.

Click here to learn more about our team!

What You Will Do

As a part of the Cast Activities, Recognition & Experience team you will help to preserve our rich Disney heritage while enhancing our Guest experience through memorable events and interactions. If you are motivated to be a part of this work, we want to hear from you!

In this role, you will assist with the planning of a variety of global events from Service Celebrations to exclusive Cast Member events to company-wide distributions. Events could include Attraction Previews, Minnie’s Moonlit Madness, and more. You’ll drive results by assisting our guests through a high volume of calls and emails, as well as, providing exceptional guest service during events. Along with the guest experience, you will also help to craft these events with a hardworking and dynamic team of volunteers.

Required Qualifications & Skills

• A guest service focus with experience following structured processes when answering phone and email inquiries as well as booking guest reservations
• Proven organizational skills while ensuring a high attention to detail
• Event knowledge and experience such as logistical planning, creating marketing materials, volunteer scheduling, event set-up and breakdown, day-of monitoring, etc
• Demonstrated ability to handle confidential information
• Social media proficiency including creating content, engaging audience base and growing followers
• Supporting a team environment on day-to-day tasks while contributing independently in a fast paced environment, ensuring the success of all events
• Computer proficiency including experience with spreadsheets and databases, working knowledge of Microsoft products (Excel, Word, Outlook, PowerPoint).
• Strong partnering, networking and relationship building skills along with oral and written communication, including telephone etiquette skills
• Willingness to do some physical labor/ ability to lift 40 pounds, may be required to stand for
• Event Coordination experience and a positive attitude
• A valid U.S. driver’s license and comfort in operating a 15 passenger company vehicle. Interns will need to operate a company vehicle under inclement weather, including minimal lighting

Preferred Qualifications

• Prior participation in Cast Activities or Events
• Fluency in the Spanish language
• Familiarity with the Disneyland Resort property
• A portfolio of previous work is recommended for this position. Please include a link to your portfolio on your résumé.

Education

• You’ll be an undergraduate or a recent graduate (within 6 months of your graduation date) pursuing a degree in Special Events, Recreation, Leisure Studies, Marketing, Public Relations, H.R. Management, Hospitality or related major.

Eligibility Requirements & Program Information

Candidates for this opportunity MUST meet all of the below requirements: 

• Be enrolled in an accredited college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within 6 months at time of application posting OR currently participating in a Disney College Program or Disney Internship
• Be at least 18 years of age
• Have not completed one year of continual employment on a Disney internship or program. 
• Possess unrestricted work authorization

Additional Information

• Must be compliant with The Disney Look appearance guidelines
• This internship is a primarily on-site position - Must be able to provide a working, reliable internet connection as well as a quiet, dedicated workspace
• Program length - The approximate dates of this internship are January 2025 - June 2025
• Work details - Must be able to work FULL TIME hours (approximately 40 per week) for the duration of the internship
• Must be able to have a consistent, reliable work schedule throughout the internship
• Transportation - Must have reliable transportation to/from work
• Housing - Must provide own housing for the duration internship program

Recommendation – Print This Role Description: Strong candidates may be invited to complete a phone interview. We strongly encourage applicants to print a copy of this role description so they can refer to it in the event they are selected for a phone interview. Note that this role description will not be accessible once the posting is closed.

The pay rate for this internship in CA is $22.00 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.