On any given day at Disney Entertainment & ESPN Technology, we are reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that is evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you would love working for Disney Entertainment & ESPN Technology

• Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.

• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu to ABC News and Entertainment, to ESPN and ESPN+, and much more.

• Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

Content Operations is responsible for successfully delivering Disney’s entertainment and sports content to millions of people every day. This involves developing, operating, and managing a global content supply chain – the myriad of steps involved from taking a finalized TV show/movie, or live piece of content, from inside Disney to audiences around the globe, in their preferred language and format. This team also manages technology operations in Latin America, Europe, and Asia Pacific.

The Streaming Disney Entertainment & ESPN Transmission team supports 24/7 monitoring and operational sustainment for Linear and Event streaming products; HULU, ESPN+, and Disney+.

As a member of our 24/7, highly skilled streaming transmission team, you will support critical streaming broadcast systems, oversee and analyzing audio/video transmissions across multiple data centers and ensuring successful management, monitoring, and delivery of live linear and live event broadcast streams, within the IP based transmission ecosystem. You will work with cutting edge technology and be responsible for The Walt Disney Company’s most valuable sports and entertainment content airing on our linear and event streaming platforms.

If you are looking for an environment where you will be challenged every day, work in a high-level technical collaborative team, the Streaming Transmission team is the right place to showcase your talents and expertise.

Job Summary:

• Demonstrates an understanding of signal flows, measurements, and procedures.

• Basic understanding of Satellite, fiber, and IP based transport (HLS, RTMP, SRT, unicast, multicast, etc.)

• Quality control and monitoring of event based and linear acquisition signals regardless of format (Linear, IP, Fiber, etc.), ensuring all signals meet strict quality control standards and adjust video, audio and closed captions as required.

• Perform quality control and corrective action to enhance our products

• Interact with internal departments and external partners to support daily live feed acquisition, monitoring, and distribution needs.

• Responsible for troubleshooting and resolution of specific daily operational problems.

• Expected to fully comprehend and execute applicable SOPs and subsequent workflows for assigned transmission areas of responsibility.

• Technical liaison to internal departments and external partners

• Basic understanding of streaming technology and workflows associated with our streaming products (ESPN+ | Disney+ | HULU)

Responsibilities and Duties of the Role:

• Routing and monitoring multiple A/V feeds to and from our facilities.

• Quickly identifying and resolving issues in a live production environment.

• Remotely configure hardware as required for live events and linear acquisition and distribution.

• Maintain knowledge of new technology and workflows to support various assignments.

• Comply fully with company and or department SOPs and any other stated policies.

• Contribute to analysis or problem-solving measures needed to support the operation.

•  Must be adept at understanding routine information and demonstrate comprehension through operational accuracy.

•  Able to work a 24/7 schedule in a fast paced, high profile Technical Operations Center (TOC).

•  Provide professional, courteous, and timely technical support.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided the necessary accommodations to participate in the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodation.