Sr. Technical Account Manager

工作 ID 10116768 地點纽约, 纽约州, 美國 有意工作的公司 Disney Direct to Consumer 日期已公佈 Mar. 31, 2025

申請

工作概要:

About the Role & Team

Disney’s Direct to Consumer (DTC) team oversees the Hulu and Disney+ streaming businesses within the Disney Entertainment division, helping to bring The Walt Disney Company’s best-in-class storytelling to fans and families everywhere.

Disney’s Technical Account Management (TAM) team is dedicated to positioning Disney DTC as a leader in the industry through strategic partnerships for its DTC video streaming services, including Disney+, Hulu, and ESPN+. This involves collaboration with top-tier mobile operators, connected device, consumer electronics companies, and various telecommunications and pay TV providers (MVPDs).

The team's primary responsibility is to foster strong relationships with these partners, advocating for Disney’s product and technology initiatives across a diverse array of global distribution channels.

What You Will Do

Reporting to the Sr. Director, Technical Account Management, the Sr. Technical Account Manager (TAM) will oversee all technical aspects of Disney’s relationships with distributors. This role involves close collaboration with business development teams to onboard partners, promote our product offerings, and define and deliver platform features that support our distribution strategies.

The Senior TAM serves as a vital link among business, product, and technology teams, managing technical relationships with both internal and external partners. You will act as the primary liaison for distribution partners and collaborate closely with our technical and product teams. Additionally, you will lead integration efforts, conduct technical due diligence on new platforms, and influence the future roadmaps of our partners.

Given the regional and global nature of this role, you will frequently engage with partners and internal teams across various time zones. A successful Senior TAM will have experience working with geographically dispersed teams, and travel within the U.S. may be required.

The ideal candidate will possess a strong passion for and extensive experience in digital media and video streaming solutions, including both live and VOD. They should demonstrate a track record of managing cross-functional teams on complex technology integration projects and have a solid understanding of application development across multiple platforms. Additionally, a proven ability to establish and maintain positive relationships with external partners and internal stakeholders—including product, technology, business, and executive teams—is essential.

Responsibilities

Support the Sr. and Executive TAM Directors in managing day-to-day relationships with third-party partners, ensuring successful integrations and platform launches. This includes administrative tasks such as setting up accounts for new partners and scheduling meetings.
Build strong relationships with global distribution partners to identify new capabilities, features, and requirements, providing implementation recommendations to internal business, product, and technology teams.
Educate and advocate persuasively for Disney DTC’s product and technology interests to third-party distribution partners.
Triage and troubleshoot issues related to billing integrations or application performance.
Project manage new initiatives with partners, including onboarding new partners and launching new features, functionalities, or territories.
Oversee requirements identification and technical integrations with third-party distribution partners to align with business objectives.
Collaborate with internal stakeholders from product and technology teams to identify challenges and resolve blocking issues that involve third-party partners.
Work with internal legal, sales, and business development teams to drive distribution deals that support product and technology goals.

Required Qualifications & Skills

Minimum of 5 years of experience in a technical account management or product management role.
Proven experience with consumer subscription products, including billing and entitlement integrations.
Extensive background in leading complex end-to-end technology integration launches for digital media and streaming video solutions (both live and VOD).
In-depth knowledge of live and VOD streaming video solutions for OTT and direct-to-consumer services.
Strong understanding of streaming media consumer electronics (CE) devices and platforms, including web, mobile, connected devices, living room devices, and set-top boxes.
Experience collaborating with third-party consumer electronics partners, technology partners (SoC, middleware, STB OEMs), and platform distribution partners.
Familiarity with video streaming technologies encompassing video playback, encoding, packaging, DRM, CDN, and ad integration.
Exceptional customer relationship and account management skills, with a demonstrated ability to influence and advocate for Disney’s product and technology initiatives while identifying implementation requirements.
Strong communication skills, both verbal and written, with the ability to effectively translate complex technical requirements into business impacts and vice versa.
Meticulous attention to detail and analytical abilities to tackle complex challenges, identify solutions, and provide actionable recommendations to product, technology, business, and executive stakeholders.
Capability to uncover business objectives and technology requirements to ensure successful launches with distribution partners.
Ability to travel domestically.

Required Education

Bachelor’s degree in engineering, computer science, or equivalent experience in product management, media, video streaming, or a related technical field.

Additional Information

This role is based out of the New York office 4 days a week.

The hiring range for this position in New York, NY is $132,500.00 to $177,600.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於Disney Direct to Consumer:

Disney 的直接消費者團隊負責監督 Disney Entertainment 中的 Hulu 和 Disney+ 串流業務，協助將 The Walt Disney Company 一流的故事講述給世界各地的粉絲和家庭。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Streaming Services LLC，其所屬的業務部門是 Disney Direct to Consumer。

Disney Streaming Services LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

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