Department/Group Overview:

The legendary El Capitan Theatre made its debut on May 3, 1926, as "Hollywood's First Home of Spoken Drama". This grand theatre has been restored to its original elegance, boasting a Spanish Colonial exterior and a colorful and lavish East Indian interior designed by San Francisco architect G. Albert Lansburgh. The El Capitan Theatre has undergone a museum-grade renovation. This includes the stage, which has been restored to its original 1926 legitimate-theater dimensions, a newly installed high-speed lift center stage, lights, recently remodeled dressing rooms, and state-of-the-art special effects. The theatre offers 1,000 seats and a Dolby SR-D audio system.

As an exclusive first-run theatre for Walt Disney Studios, Twentieth Century, Marvel Studios, Lucasfilm’s, and DMED distribution outlets. The El Capitan Theatre has hosted live stage shows, world premieres, and other special events that have helped restore showmanship to Hollywood Boulevard.

Job Summary:

Are you friendly and outgoing? Use your winning smile to greet guests, provide directions, information, and control guest flow in and outside of the theatre. Assist guests with admission and concession sales.  This fast paced environment moves hundreds of guests in and out of the theater at a time. Must be willing to assist in cleaning the facility between shows which will include common areas, auditorium and rest rooms. Be prepared to answer common questions about the various services offered at the theater.  Assist quests with interactive events such as photo ops, costume displays etc.

Responsibilities and Duties of the Role:

• As guests queue up for a show, you will greet them, check and scan their tickets prior to entrance

• Knowledgeable of seat locations within the Theatre and be able to direct guests to their seats

• Set up and remove, stanchions and barricades as needed

• Maintain clear pedestrian pathways, around the Theatre to ensure neighboring stores, shops  or restaurant entrances aren’t blocked

• All queues must be clean and safe, with trash picked up on a regular basis

• Ensure ADA reserved areas are kept clear for guests when needed

• Maintain a clean and safe work environment by sweeping, emptying trash receptacles, moping and wiping areas down including but not limited to auditoriums, lobbies, passageways and restrooms

• Inform guest on navigating  through the theater via security checkpoints, concessions, restrooms, photo ops and costume displays etc.

• Execute concession POS sales, perform food preparation and maintain inventory control levels. Uphold health standards as prescribe by the Los Angeles County Health Department and other food handling agencies.

Required Education, Experience/Skills/Training:

• Enthusiastic about interacting with and helping guests.

• Great communication skills

• Must become familiar with the Theatre’s show times, let in procedures, food services, nearby tourist attractions and other Hollywood locations

• Must become familiar with the Theatre’s Crisis Management procedures to help guests in case of an emergency

• Must be able to bend, lift and carry 30 lbs. boxes, containers, cases of bottled soda, popcorn kernels, candy and other equipment necessary for operating the Theatre

• Must be able to climb several flights of stairs at various times throughout their shift

• Basic mathematical skills are required for maintaining inventory and calculating correct change without the aid of a computer or calculator

• Willing to be trained on the operations of the theatre’s point of sales (POS) VISTA system

• Must demonstrate good communication skills both verbally and written

• Must demonstrate the ability to work as part of a team – must be a team player

• Must be willing to be cross-trained in all areas including but not limited to ushering, concessions, guest control, kitchen duties, pipe puller, box office, wardrobe and guest services

• Perform other duties as directed by the management team

• Other requirements is to be available for an 8 hour shift on Fridays, Saturdays and Sundays plus special events and National and Company recognized holidays WHEN NEEDED

• Must have a High School Diploma or Equivalent

The pay rate for this role in California is $17.28 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.