Sr. Mgr. Travel Ops & Business System Management

工作 ID 10111417 地點新加坡, 新加坡 有意工作的公司 Disney Cruise Line 日期已公佈 Feb. 03, 2025

申請

工作概要:

As the Senior Manager, Travel Operations & Business Systems Management (BSM), SE Asia, you will be responsible for the successful leadership and management of the organization according to the strategic direction set by the Director and senior leadership of Disney Cruise Line. This is a high profile, high-capacity role that interacts directly with senior leadership across the company. This role is responsible for direct and indirect leadership of the entire Singapore-based Travel Operations & BSM team.

Responsibilities

Provide leadership (performance management, development, and training) to others who lead and professional staff and their teams via oversight and guidance of multiple teams in the areas of Business Systems Management, Financial Operations, and Groups & Events Services
Identify, assess, and inform senior leadership of internal and external factors that impact the organization from a technical standpoint
Act as a professional advisor and liaison for DCL, technical teams, and third-party vendors
Develop operational plan which incorporates goals and objectives that work towards the strategic direction of the organization. Oversee the day-to-day operation that includes user support, pending requests, technical outages, business changes, and communication at various levels of the organization
Draft policies for the approval of steering committee and prepare procedures to implement organizational policies, processes, and changes
Determine staffing requirements for Travel Operations and BSM; oversee the implementation of human resources policies, procedures and practices including the development of job descriptions
Recruit, motivate and develop various leadership levels within the organization including training, performance management, and annual performance reviews
Lead financial operations for Guests and external vendors, including system build of accounting rules, conducting procedural audits, journal entries, payments, reconciliations and ensuring compliance with PCI, GAAP, and all other applicable regulatory bodies
Drive business and financial objectives by setting revenue goals for two profit centers: groups, and weddings
Provide strategic direction and coordination of events while offering a one stop shop service model
Develop custom cruise program itineraries for specialty groups including ship charters, weddings, media, and public relations driven events
Implement policies, industry guidelines, business rules, and guest service levels
Establish operating guidelines and collaborate with shoreside and shipboard partners to deliver and execute unique experiences
Measure guest service levels and quickly adapt to the changing consumer and expectations
Influence and negotiate with all internal and external partners, identify, and assess risk, and make recommendations to partners
Ensure compliance of legal and government mandates via detailed record management and version control
Audit and review annual tax and legal requirements for the Internal Prizewinner Guest reservations

Skills

Talent for developing and sustaining internal partnerships, and work with variety of teams across the organization to plan and deliver exceptional experiences for Guests
Capability to consistently influence major work efforts of strategic importance
Ability to set priorities, manage multiple projects and adapt department plans to address resource challenges
Ability to work independently, taking initiative in creating solutions for guest service challenges while supporting DCL standards and policies
Business-oriented mindset with an understanding of financial concepts
Ability to balance business and market needs and offer creative solutions in a constrained environment
Demonstrated strong analytical, organizational, and decision-making skills
Manage multiple projects with tight deadlines; communicate effectively with a range of executives, department teams and clients
Ability to perform at an elevated level even when faced with unexpected change; creative problem solver in dealing with difficult or unexpected challenges
Be willing to take risks to ensure creative thinking and the best outcomes possible
Able to work with data, create solutions and deal with ambiguity
Ability to travel based on business needs

Experience Required

Minimum 10+ years of professional experience in group sales, services and/or corporate event management within the travel industry
Minimum 10+ years’ leadership experience with proven ability to identify talent and develop team members
Demonstrated ability to communicate decisions with key stakeholders and clients in a manner that both persuades and ensures understanding
Expertise in Microsoft Office applications; SAP and Seaware experience a plus

Preferred Education

Bachelor’s degree

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse and inclusive workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

申請

關於Disney Cruise Line:

作為遊輪行業的領導者，迪士尼遊輪公司提供了一個家庭可以重新連結、成人可以充電、兒童可以體驗迪士尼所提供的所有魔力的環境。客人可以從世界各地的港口出發，開啟令人興奮的旅程，前往加勒比海、巴哈馬、阿拉斯加和歐洲等地。在我們不斷成長的船隊和巴哈馬的迪士尼島嶼目的地上，我們出色的船員和演職人員為我們的客人提供只有迪士尼才能提供的傳奇迪士尼服務和迷人的娛樂。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 The Walt Disney Company (Southeast Asia)，其所屬的業務部門是 Disney Cruise Line。

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