Theme Park Operations, Leadership Intern (CA), Summer/Fall 2025

工作 ID 10116625 地點安那罕, 加利福尼亚州, 美國 有意工作的公司 Disneyland Resort 日期已公佈 Mar. 20, 2025

申請

工作概要:

About the Role & Program:

The Disneyland Resort Operations Leadership Intern, Summer/Fall 2025 is a developmental leadership position that is responsible for active day-to-day management of Cast and location performance in high-volume areas of the Disneyland® Resort operation; these areas may include Food & Beverage, Custodial, Attractions, Retail, Guest Relations, Entertainment and/or Arrival locations.

As a Leadership Intern, you will ensure a productive, efficient, and safe operation, enhance Guest experiences, and boost Cast engagement. This role involves improving Guest service standards, coaching Cast behaviors, and leading the business through Key Business Drivers, all while staying true to the Disney brand.

Interns who successfully complete this six-month internship may receive special consideration for future leadership roles and may be invited to participate in the next Leadership Development Program. This experience will provide valuable skills and insights that could lead to exciting career opportunities post-graduation.

We are currently seeking upcoming undergraduate seniors or final year graduate students or recent college graduates (within the last 6 months) available for a full-time 6-month internship beginning June 2025.

We have multiple positions open for both Disneyland Park and Disney California Adventure Park (DCA) Operations teams. These internships will be full-time for 6 months in length (June 2025-December 2025) and be located fully on-site in Anaheim, CA.

You Will/Responsibilities:

Dedication to excellence and working in the operation daily, which includes interacting with Guests and Cast Members and resolving any issues
Recognize Cast and hold them accountable for delivering excellence in our Five Keys: safety, courtesy, show, efficiency, and inclusion.
Exceed Guest expectations in a manner that yields results and positive Guest feedback
Partner closely and collaborate with other leadership teams due to shared Cast base, and work together to drive and deliver daily results
Participate in departmental meetings and communicate relevant information to Cast Members
Support local projects and supervise any potential impacts to the Guest and Cast experience
Gain experience through coaching, mentorship and more that will better equip you to move into a leadership/people manager role in the future

You Will Have/Required Qualifications:

1+ years of leadership experience (school, community, volunteer, sports, business/guest facing, etc.)
Demonstrated integrity and the ability to maintain composure in a dynamic, high-demand work environment
Demonstrated operational guest service experience, problem-solving skills and ability to make decisions.
Strong organizational, multi-tasking and time management skills with attention to detail
Experience working with Microsoft products including Office – Outlook, Word, Teams
Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events

Preferred Qualifications:

1+ years of Business experience (Hospitality, Travel/tourism, Operations) through internships, part-time work, and/or on-campus involvement
Practical or university/classes within Business, Hospitality, Travel/tourism, Operations, Customer Service, Leadership, etc.
Travel/tourism experience within Operations in areas such as Food & Beverage, Custodial, Retail, Guest Relations, etc.
Proficiency navigating and leading through conflict, both Cast/employee and Guest-affecting. Ability to tackle unique scenarios while demonstrating composure.
Understanding of the Disneyland Resort offerings
Bilingual language skills

Required Education:

Currently an upcoming senior or a recent graduate (within six months of your graduation date) pursuing a degree in Hospitality, Travel & Tourism, Business Administration, Management, Communications, or closely related field. (Graduation dates required: anytime from Dec 2024-June 2026)

Eligibility Requirements & Program Information:

Candidates for this opportunity MUST meet all of the below requirements: 

Be enrolled in an accredited college/university pursuing a degree and taking at least one class at the time of application OR must have graduated from a college/university within 6 months at time of application posting OR currently participating in a Disney College Program or Disney Internship
Be at least 18 years of age
Current Disney Interns, College, International, or Culinary Program Participants: You may only work for ONE consecutive year (12 months) in any combination of an internship and/or program.
Possess unrestricted work authorization

Additional Information

Compliant with The Disney Look appearance guidelines
Program length - The approximate dates of this internship are June 2025 - Dec 2025
Work details - Must be able to work FULL-TIME hours (approximately 40 per week) for the duration of the internship
Must be able to have a consistent, reliable work schedule throughout the internship
Transportation - Must have reliable transportation to/from work
Housing - Must provide own housing for the duration internship program

The pay rate for this internship in Anaheim, CA is $1320/week. Disney offers a rewards package to help you live your best life. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

申請

關於Disneyland Resort:

當時，Walt Disney 在 1955 年 7 月 17 日為 Disneyland 開幕，他表示它能夠成為「全世界的歡樂和靈感來源」。自那以後，Disneyland Resort 接待了超過 8 億位客人，擴展至大約 500 英畝，涉及方方面面，成為世界級的家庭度假勝地，擁有兩個知名的 Disney 主題公園、三間酒店和令人興奮的購物，名為 Downtown Disney District。組合創造力、技術和創新，度假村將講故事帶到新高度，每天和 Disneyland Resort 演藝人員為成千上萬位客人帶來 Disney 的神奇魔力。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Parks and Resorts U.S., Inc.，其所屬的業務部門是 Disneyland Resort。

Walt Disney Parks and Resorts U.S., Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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