迪士尼貴賓導覽款待專員 - 全職

工作 ID 1222139BR 地點大嶼山, 香港 有意工作的公司 Hong Kong Disneyland Resort 日期已公佈 Mar. 26, 2025

申請

尊享福利

香港迪士尼樂園為我們的演藝人員提供多元化尊享福利。

前線工作交通津貼
前線工作膳食津貼
超時、清晨、深夜工作津貼
全職年終酌情獎金
員工尊享折扣優惠（樂園商品、餐飲、酒店住宿）
迪士尼樂園免費入場

"我很高興能夠在最奇妙的地方工作！"

商品銷售款待專員 Timmy

工作概要:

Join our enchanting team as a Disney VIP Tour Guide and embark on a magical journey. As part of a dedicated team, you’ll craft unforgettable experiences and ensure a seamless journey for our esteemed guests. Immerse guests in an enchanting way as a personalized VIP service provider and expert storyteller, forging deep connections through personalized attention and exceptional service from pre-arrival to post-tour. We curate personalized itineraries and create moments that will be treasured forever. Come be a part of our enchanting team, where you will be the magic maker to make our guest dreams come true!

職責:

Responsible for handling day-to-day pre-arrival & on-day tour reservations, coordinating with other teams on tour fulfillment logistics, organizing and planning park tour itineraries and conducting post-tour follow-ups to gather feedback.
Deliver personalized services at a concierge level and customize exclusive VIP Tour experiences according to guest preferences and interests by leveraging knowledge and resources of resort facilities and services. Responsibilities may include operating company vehicles to transport guests from resort hotels, conducting bag checks before park entry as part of door-to-door services, ensuring a smooth experience for VIP Tour guests.
Proactively cross-promote seasonal premium offerings for an elevated visit during pre-arrival and on the day of visit.
Possess good communication skills with a guest-service mindset. Deliver service that exceeds expectations and upholds Disney 5 keys service standards.
Capable of anticipating and attentively listening to guests' needs, offering clear and helpful information in person and over the phone promptly and with appropriate etiquette.
Build positive relationships with guests that embody the spirit of Disney 5 keys and commitment to excellence, meeting guest needs to create a memorable experience.
Demonstrate good problem-solving skills and ability to handle challenges guest situations/enquiries with professionalism and efficiency to ensure a positive experience.
Assist any other tasks assigned by manger on-duty and provide to support to Disney Special Activities operations, contributing to exceptional experiences for VIP guests, leaders, executives, and key stakeholders.

基本條件:

Tertiary education qualification from Hotel, Hospitality or Tourism Management courses.
1 Year experience in hotel, tourism and/or guest services industry
Skilled in utilizing Microsoft Office applications, such as Word Processing, Excel, and PowerPoint.
Proficient in written and verbal communication, with fluency in English, Cantonese, and Putonghua.

理想條件:

Associate degree in hospitality or Tourism Management courses.
2 years, with experience in hotel, tourism and/or guest services industry.
Possession of a valid driving license is desirable.

基本學歷要求:

Tertiary education qualification from Hotel, Hospitality or Tourism Management courses

理想學歷要求:

Associate degree in hospitality or Tourism Management courses

其他資訊:

SCHEDULE AVAILABILTY
Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company - typically 5 to 6 working days per week including shifts on Saturdays, Sundays and Public Holidays.

SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application in ENGLISH by clicking “Next” on each page, then “Submit” on the final page.

申請

關於Hong Kong Disneyland Resort:

香港迪士尼樂園度假區為不同國籍及年齡的賓客呈獻難忘且獨一無二的迪士尼奇妙體驗。賓客可以在這個奇妙王國裡置身喜愛的迪士尼故事中，在八個不同園區可盡情探索，親身享受各種獨有的得獎遊樂設施及娛樂體驗。賓客更可入住華麗又舒適的迪士尼主題酒店，令旅程更加完美。香港迪士尼樂園全心投入服務香港社區，致力傳揚樂園的奇妙歡樂。樂園透過不同層面的社區服務，關愛社會上有需要人士和家庭，啓發兒童和青少年的創意，更推動環境保護及健康生活。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Hongkong International Theme Parks Limited，其所屬的業務部門是 Hong Kong Disneyland Resort。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至HKDL.Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求

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