度假區熱線中心組長 - 全職

工作 ID 1066541BR 地點大嶼山, 香港 有意工作的公司 Hong Kong Disneyland Resort 日期已公佈 Apr. 15, 2025

申請

尊享福利

香港迪士尼樂園為我們的演藝人員提供多元化尊享福利。

前線工作交通津貼
前線工作膳食津貼
超時、清晨、深夜工作津貼
全職年終酌情獎金
員工尊享折扣優惠（樂園商品、餐飲、酒店住宿）
迪士尼樂園免費入場

"我很高興能夠在最奇妙的地方工作！"

商品銷售款待專員 Timmy

工作概要:

At the Hong Kong Disney Resort, Guests have the opportunity to experience not only our Magical Parks and Resort Hotels, but our service as well. That service begins with their very first phone call. Assisting Guests to create a magical experience just for them is the main role.

職責:

Conduct daily briefing to the team and update Resort Call Center Database information in timely basis to ensure information provided to Guests are accurate, and perform floor management and provide support to the team on daily regular basis
Handle incoming calls as Hosts and Guest comments or complaints escalated from subordinate
Update training materials and conduct training to the new hires and to the team for enhancing the quality of services provided to Guests
Prepare and cross check daily log sheets to ensure data quality, perform case investigation and identify root cause, and escalate to different internal partners for Guest's case handling
Lead the Resort familiarization, team building activities, mentor and mentee tea and snack sessions regularly to enhance communications among team
Ensure the team members are properly groomed, enriched their telephone etiquette, product and procedural knowledge in aim to improve operation efficiency and effectiveness
Conduct quality assurance to transactions and ensure accurate and consistent information delivered to Guests
Host coaching with team members on regular basis to drive performance improvement and deliver positive comments as recognition

基本條件:

Higher Diploma or above in hospitality or related disciplines
Minimum 3 years related working experience in hospitality or call center field
Excellent command of both spoken and written English, Cantonese and Mandarin. (Non Chinese speaking candidates are welcome!)
Good interpersonal, organizational and communication skills

理想條件:

Preferably with previous work experience in Hotel, customer services, or tourism industry
Preferably with tertiary education qualification from Hotel, Hospitality or Tourism Management courses
Preferably with computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing

＃LI-DNI

其他資訊:

SCHEDULE AVAILABILITY
Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.

SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application in ENGLISH by clicking “Next” on each page, then “Submit” on the final page.

Keyword: hotelexp,hkdlaug,bazaarjob

申請

關於Hong Kong Disneyland Resort:

香港迪士尼樂園度假區為不同國籍及年齡的賓客呈獻難忘且獨一無二的迪士尼奇妙體驗。賓客可以在這個奇妙王國裡置身喜愛的迪士尼故事中，在八個不同園區可盡情探索，親身享受各種獨有的得獎遊樂設施及娛樂體驗。賓客更可入住華麗又舒適的迪士尼主題酒店，令旅程更加完美。香港迪士尼樂園全心投入服務香港社區，致力傳揚樂園的奇妙歡樂。樂園透過不同層面的社區服務，關愛社會上有需要人士和家庭，啓發兒童和青少年的創意，更推動環境保護及健康生活。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Hongkong International Theme Parks Limited，其所屬的業務部門是 Hong Kong Disneyland Resort。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至HKDL.Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求

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