Floor Manager

工作 ID 10116159 地點倫敦, 英国 有意工作的公司 Disney Store 日期已公佈 Mar. 26, 2025

申請

工作概要:

About the Role & Team

This Lead Cast Member is part of the management team, and supports the store management team to drive the store’s performance.

This is a 39 hour 5-day week role which will require you to work regular weekends and during busy peak periods over school holidays and Christmas.

What You Will Do

Takes responsibility for company Visual Merchandising standards, to ensure the presentation of Stage, Backstage and Window Displays is outstanding

Leads and monitors Cast execution of Visual Merchandising standards using guidelines provided in delivery, markdowns, recovery and replenishment, and Stage moves, including checking correct POS

Teaches and guides Cast Members to ensure Disney Visual Merchandising standards are constantly achieved

Sales

Drives positive results in key performance indicators including sales, conversion, AGS, UPT, and Magic Touch and able to explain these KPIs to cast members

Drives Cast Members to achieve KPIs, such as GoWiths, through games and activities

Sets priorities and manages time effectively and efficiently

Able to stage manage, lead, and coach Cast Members to provide great Guest Service and prioritise tasks to achieve sales results

Service

Represents the Disney Brand, leading by example to provide Guests with Magical Experiences

Mentors, trains and coaches Cast Members to develop their ability to provide Magical Service

Actively approaches guests in a warm and friendly manner, listens and asks questions to identify and meet Guests’ needs

Coaches Cast Members to identify opportunities to surprise and delight Guests of all ages using Disney product knowledge and Storytelling

Keeps up to date with Disney Knowledge through use of store tools and resources, encourages team to do the same, and builds team knowledge through effective training

Tailors approach to each Guest, and learns quickly when facing new requests or challenges. Uses information to find solutions remembering the Most Important Policy and to always put the Guest first

Plan, manage and monitor effectiveness of scripted and non-scripted events for Guests in both one-on-one and group settings

Drives the performance of the team to achieve and improve Magic Touch (Mystery Shop) results

Contribution

Assists Store Management team to ensure store’s total compliance to Disney Policies, Store Operating Procedures and local employment law (including Health and Safety Procedures, Loss Prevention, and cash handling)

Ensures integrity of the brand by monitoring and maintaining Disney Store grooming guidelines and standards of behaviour

Champions Disney sponsored events that integrate the Disney brand into the local community (Volunt’EARs) initiatives that give back and have a positive impact

Processes delivery in a fast and accurate manner following all guidelines and achieving process goals.

Achieves shrinkage results and ensures accuracy when completing Stock Inventory Counts and tasks.

Responsible for implementing a consistently high standard of Administration

Able to assume key holder responsibilities observing Disney policies and procedures

In certain stores, it may be a requirement to be first aid trained, to comply with regulations

Required Experience

Experience of managing, guiding and training a large team within retail is essential
Passionate and knowledgeable about Disney and sharing facts and stories

Enthusiastic about providing customer service to guests of all ages

Able to work well within a management team to achieve results

Good knowledge of using Excel and Outlook for emailing

Excellent organisation and prioritisation skills

Able to entertain Guests of all ages, especially children

Highly Professional appearance

Attention to detail and accurate with administration

The Perks

Discount on merchandise in The Disney Stores and at selected retail shops in Disney Theme Parks and Disney Resorts
A Silver Pass entitling you and three guests to complementary entry to the Disney theme parks.
Individual cover of the Company’s Private Health Insurance (VHI).
Life assurance at 3 times your annual salary (up to the current Government earnings cap); 3 months service is required before eligibility.

申請

關於Disney Store:

Disney Store 及 shopDisney 是 Disney Parks、Experiences and Products的零售銷售部門，亦是 The Walt Disney Company (NYSE:DIS)及其聯營公司的業務部門，將 The Walt Disney Company 的品牌擴展至商品領域。在北美洲、歐洲、日本和中國的 Disney Store 及 shopDisney 為 Disney 所擁有並由其與營運。Disney Store 及 shopDisney 售賣包括獨家產品系列在內的優質產品與書籍，為主要娛樂提案及 Disney、Pixar、Star Wars、Marvel 和 National Geographic 的人物作支援及宣傳。shopDisney.com 是適合所有年齡層顧客的美國電子商貿熱點，提供一系列來自 Disney 及授權商的最佳精選產品、全球系列及合作計劃，其中包括時尚服飾及配飾、玩具、家居及收藏品。Disney Store 及 shopDisney 為客戶呈獻的魔幻購物體驗，只能在 Disney 這個世界一大成功娛樂公司中找到。目前北美洲、日本、中國與歐洲均設有 Disney Store，還設有以下網上商店：www.shopdisney.co.uk、www.shopdisney.de、www.shopdisney.es、www.shopdisney.fr、www.shopdisney.it 和 www.disneystore.co.jp 。如欲了解詳情，請在 www.facebook.com/shopDisney、www.instagram.com/shopDisney 及 www.twitter.com/shopDisney 上關注我們

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 The Disney Store (UK) Ltd，其所屬的業務部門是 Disney Store。

The Disney Store (UK) Ltd 是提供平等機會的僱主。考慮是否聘用求職者時，將不論其年齡、種族、膚色、宗教或信仰、性別、國籍、族裔或民族血統、性取向、變性、婚姻或同性伴侶狀況、殘疾或懷孕或生育狀況。Disney 培養商業文化，所有人的想法和決策都有助我們發展、創新、創造最好的故事，並與瞬息萬變的世界息息相關。

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