Cruise Director
樂享魔法
員工和演藝人員是我們一切工作的核心,因此 Disney 提供具有競爭力的全面獎勵方案,包括薪資、健康和儲蓄福利、休假計劃、教育機會等。
*福利和資格可能因企業和地點而異
- 健康保險與健康
- 托兒選項
- 有薪假期
- 退休計劃
- 學費援助
- 每週支薪
在迪士尼有很多成長和學習的機會!工作中永遠不會有沉悶的時刻。
Diana, Principal Counsel
工作概要:
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.
As a Cruise Director, you will play an essential part in leading the daily onboard operation and execution of the entertainment product and services for Disney Cruise Line. You are a member of the ship Steering Committee and serve as the "General Manager" for onboard Entertainment providing oversight for all Entertainment content including but not limited to stage shows, deck parties, port adventures and recreation, characters, family and adult offerings, youth activities, and special events, ensuring consistent delivery of all experiences.
You will report to the Captain and Shore Side Executive Director, Entertainment Operations
Level: Steering Committee
職責:
- Collaborate with internal and external partners and departments to define a clear vision for onboard Entertainment, establishing strategic and operational goals.
- Translate and integrate the vision into strategic operating plans focused on innovation and continuous process improvements, while motivating others in a positive way to achieve desired results.
- Drive enhanced Guest and Crew experiences, considering the current competitive environment and growing expectations of our Guests and Crew.
- Direct all Guest events and onboard entertainment.
- Ensure daily schedule of events onboard and ashore in ports of call proceed as scheduled. Make necessary adjustments, considering Guest count, Guest mix, weather, providing information to Guests on the required changes.
- Evaluate show quality and brand integrity, providing recommendations for future planning and the strategic development of our entertainment offerings.
- Executive communicator for Safety and guest information with ship wide announcements, theatre announcements and all other guest communication efforts.
- Oversee execution and daily delivery of Guest service. Lead the team in focusing on Guest Satisfaction Measurement, appropriate cruise and quarterly targets, enhancements to the Guest/Crew experience while maintaining a high level of consistency in current product.
- Develop a world class onboard Entertainment Operations team.
- Maintain integrated focus on leadership development and succession planning.
- Lead effective and decision-oriented department meetings.
- Liaise with all departments effectively and with professionalism.
- Support and champion safety initiatives across all entertainment lines of business, ensuring all safety measures are being upheld always and reporting safety concerns immediately.
- Oversee and manage financial profit and operating expenses, inclusive of revenue generation, cost containment, and resource optimization.
- Communicate with Executive Director-Entertainment Operations and shoreside partners regarding consistency of operation between ships - show quality, Crew scheduling, team performance.
- Partner with shore side Entertainment/Port Adventures Operations Leadership, Recruiting and Scheduling regarding onboard leadership development and future openings.
- Provide support for new itineraries by analyzing previous practice; plan and execute chosen strategies to ensure existing and/or new Entertainment offerings are successfully delivered and received onboard.
- Partner with Human Resources and Labor Management on managing personnel files, conducting performance reviews (including discipline), ensuring Maritime Labor Convention, crew recognition and communication.
- Partner with the Human Resources team (Crew Engagement Manager) as necessary, to oversee the development and execution of onboard Crew Entertainment.
- Partner with Marketing/Promotions and onboard departments to plan special events.
- Extensive administrative duties.
基本條件:
- Minimum eight or more years’ experience working within a position that shows hosting experience, stage experience and public speaking skills.
- Minimum of eight years’ experience in a senior leadership role
- Previous ship operations experience in role of Cruise Director or similar.
- Operational experience with an understanding and awareness of Crew/Entertainer challenges on all levels
- Leadership experience including but not limited to coaching and mentoring skills that will inspire Crew at all levels.
- Experience integrating the Entertainment experience in partnership with multiple lines of business.
- Solid knowledge of Entertainment Operations business procedures.
- Passion for character and show integrity that supports the Disney Brand.
- Initiate guest contact while displaying boundless amounts of enthusiasm and energy.
- Relate well to audiences of all ages and demographics while offering a passion for engaging an audience in entertaining programs and events.
- Highly motivated self-starter able to manage multiple priorities in a fast-paced work environment.
- Excellent verbal and written communication with clear, concise, and accurate information presented in a professional manner to meet the needs of our diverse audience.
- Strong administrative skills required.
- Demonstrated strong verbal, written, presentation, and public speaking skills.
- Demonstrated strong negotiation, delegation and partnering skills.
- Demonstrated problem solving and continuous improvement skills.
- Proven ability to initiate, organize, prioritize, take and provide direction, and complete multiple tasks in a timely manner.
- Preferred college degree or related training associated with recreation, education, entertainment, or related field of study.
其他資訊:
This is a shipboard role.
Benefits offered year-round, on contract and off-contract, as long as return contract is signed, including Major Medical Coverage, Short & Long-Term Disability, Life Insurance and Retirement Savings Plan option
You must:
- Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
- Be willing to follow and perform safety role, emergency responsibilities and associated responsibilities as specified in the ship Assembly Plan
- Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control.
- Be willing appreciative of working and living in a multicultural environment that has strict rules and regulations.
Your Responsibilities:
- Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
- Complete a pre-employment medical.
- Obtain a criminal background check.
- Bring approved work shoes.
Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.
關於Disney Cruise Line:
遊輪行業領導 Disney Cruise Line 讓一家人享受溫馨時光——成人們可以休息充電,而孩子們可以體驗 Disney 獨有的神奇魔力。遊客可以從世界各地的港口啟程,踏上激動人心的旅行,前往巴勒比海、巴哈馬群島、阿拉斯加和歐洲等地。登上船隊的五艘船——Disney Magic、Disney Wonder、Disney Dream、Disney Fantasy 及 Disney Wish,以及 Disney 的巴哈馬私人島嶼天堂 Castaway Cay,船員為客人提供無與倫比的服務、迷人的故事和沉浸式家庭娛樂,這些只有 Disney 才可做到。
關於 The Walt Disney Company:
Walt Disney Company 連同其子公司和聯營公司,是領先的多元化國際家庭娛樂和媒體企業,其業務主要涉及三個範疇:Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初,只是一間卡通工作室,至今已成為娛樂界的翹楚,並昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落,深入人心。我們在 40 多個國家/地區營運業務,僱員及演藝人員攜手協力,創造全球和當地人們都珍愛的娛樂體驗。
這個職位隸屬於 Magical Cruise Company, Limited,其所屬的業務部門是 Disney Cruise Line。
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