Intern, Viewer Experience, Disney+ APAC - Jan to Jun 2025

工作 ID 10099298 地點新加坡, 新加坡 有意工作的公司 The Walt Disney Company (APAC) 日期已公佈 Oct. 08, 2024

申請

樂享魔法

員工和演藝人員是我們一切工作的核心，因此 Disney 提供具有競爭力的全面獎勵方案，包括薪資、健康和儲蓄福利、休假計劃、教育機會等。

*福利和資格可能因企業和地點而異

健康保險與健康
托兒選項
有薪假期
退休計劃
學費援助
每週支薪

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在迪士尼有很多成長和學習的機會！工作中永遠不會有沉悶的時刻。

Diana, Principal Counsel

工作概要:

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

We are seeking a capable and customer focused intern for the position of Viewer Experience Intern for Disney Streaming covering APAC. This individual will report directly to the Viewer Experience (VX) Manager, APAC and will collaborate cross-functionally with the broader Disney Streaming team, the global Viewer Experience team, as well as groups and stakeholders from business units across The Walt Disney Company.

This intern will support the operational performance of our Business Process Outsourcer (BPO) and upcoming exciting product initiatives with a focus on VX. They will focus on improving APAC CS processes to increase operational efficiency, quality and customer KPIs. We require an individual who is highly motivated to bring the best customer experience to our viewers. You possess strong communication and organizational skills, and you are comfortable working in a fast-paced environment autonomously.

Responsibilities:

Operational performance management
- Compile and deliver weekly Viewer Experience performance reports summarizing Business Process Outsourcer (BPO) performance and trending issues for the benefit of stakeholders across the business
- Pull ad hoc issue/ trend specific BPO performance reports as required
- Run weekly checkins with the BPOs and share business updates as needed
- Take and distribute meeting notes as required
Team collaboration
- Provide daily operational support for BPOs on contact drivers, customer feedback, and identify areas of improvements
- Communicate with Viewer Experience (VX) Teams across the business on BPO pain points
- Collaborate with cross functional Disney Streaming team on product initiatives
Problem solving
- Assist with investigatory work, analysing performance data to identify trends and root causes and reviewing samples of data to pull out specific examples illustrative of particular issues
- Audit and troubleshoot product issues, providing escalations to product and engineering teams as necessary

Internship Requirements:

Currently an undergraduate pursuing a bachelor's degree
Still an undergraduate and not yet graduated during the internship period
Must be available for full-time internship commitment (Monday to Friday, 9am-6pm) between January to June 2025
Indicate your internship availability (start and end date) in your resume
Indicate your expected graduation date in your resume

*Please apply to this job posting only if you are available for a full-time internship during the stated period. Please note that only shortlisted candidates will be contacted.

Requirements:

We look for interns who demonstrate potential in the following areas:

Currently an undergraduate pursuing a bachelor's degree in Business Administration, or a related field
Self-starter, self-motivation and are always looking for opportunities to improve VX processes
Strong organizational and process orientation skills; able to plan, meet deadlines, produce workflows and implement processes confidently
A curious mindset with the ability to think strategically and drive results
Strong team player with a positive and determined attitude
Possesses strong interpersonal skills with a high level of enthusiasm in collaborating in cross functional teams.
Thrive in a high paced environment and adapt quickly to changing priorities; willingness to learn, ask questions, demonstrate resourcefulness and attention to detail, and work with ambiguity
Excellent written and verbal communication skills
Excellent time management and multi-tasking skills
Passionate about customer experience and providing seamless interactions to viewers
Proficient in Google Suite, MS Office

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

申請

關於The Walt Disney Company (APAC):

70 多年來，The Walt Disney Company 一直為亞太地區的消費者提供娛樂，並豐富人們的生活。現今的消費者可以在許多方面以及在澳洲、紐西蘭、中國大陸、日本、韓國以及東南亞的許多市場中發現新的品牌體驗。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 The Walt Disney Company (Southeast Asia)，其所屬的業務部門是 The Walt Disney Company (APAC)。

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