Group & Event Services Manager, Disney Cruise Line

工作 ID 10107498 地點新加坡, 新加坡 有意工作的公司 Disney Experiences 日期已公佈 Nov. 26, 2024

申請

工作概要:

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

About Signature Experiences

Disney Signature Experiences (DSE) is a segment of Disney Experiences offering family travel and leisure experiences beyond theme parks. The Group, Events & Services Team under DSE focuses on planning, executing and coordinating premier experiences for all contracted groups, marketing & media events, special services, VIPs and weddings for Disney Cruise Line and A&E.

About Disney Cruise Line

Since launching in 1998, Disney Cruise Line (DCL) has established itself as a leader in the cruise industry, providing a setting where families can reconnect, adults can recharge and children can experience all Disney has to offer. Today, the award-winning Disney Cruise Line continues to expand its blueprint for family cruising with a fleet of five ships — the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish — and eight more ships on the way by 2031. The Disney Cruise Line fleet sails to destinations in The Bahamas, the Caribbean, Europe, Alaska, Mexico, Canada, Hawaii, the South Pacific, and Australia and New Zealand. The Disney Adventure, setting sail in 2025, will be the first to home port in Singapore.

About the Role

The Group & Event Services Manager role is responsible for contracting, planning, strategizing and managing contracted groups and related events. In addition, this role oversees all reservations for DCL Agent Education Programs (AEP) and Trade Familiarization (FAM) cruises.

There may be a need to flex across various teams within the Groups, Events & Services department that include Marketing & Media, Special Services, VIP Guest Services and Weddings. This is a high profile, high-capacity role that interacts directly with senior leadership across the company.

This role requires the person to be flexible in scheduling as necessary for a 7-day a week operation including days, weekends, nights and occasional travel.

Responsibilities:

Provide leadership to hourly Cast Members responsible for the planning, operation and execution of Group Services on behalf of Disney Signature Experiences and Disney Cruise Line
Provide strategic direction and coordination of events while offering a one stop shop service model
Develop custom cruise program itineraries for groups and full ship charters

Required Experience:

Minimum 6 years of professional experience in group sales, services and/or corporate event management within the travel industry
Preferred minimum 3 years’ team leadership experience, both with direct reports and team members
Proven success working with levels of leadership and support teams. Demonstrated ability to exceed demands of various internal stakeholders

Required Skills:

Strong and proven leadership and collaboration skills
Capability to plan complex itineraries, take initiative, and work independently while keeping key stakeholders informed
Talent for developing and sustaining internal partnerships and work with variety of teams across the organization to plan and deliver exceptional experiences for Guests
Ability to prioritize multiple, changing projects in high-pressure environment
Experience managing multiple projects with strong time management and prioritization skills
Collaborate with key contributors to develop and execute project plans, ensuring timely decision making and end-to-end accountability for project deliverables
Proficiency in basic computer functions necessary to operate in a Windows environment and other technologies used
Effectively communicate verbally and in writing with all levels of the organization
Ability to maintain an elevated level of confidentiality

Schedule Requirements:

Flexibility in scheduling as necessary for a 7-day a week operation including days, weekends, nights and occasional travel

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

申請

關於Disney Experiences:

Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等，將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩，在美國、歐洲和亞洲擁有六大度假勝地；一流的郵輪航線；廣受歡迎的度假擁有權計劃；以及屢獲殊榮的家庭探險導遊業務。此外，迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一，以及遍佈全球和網絡的迪士尼商店。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Magical Cruise Company, Limited，其所屬的業務部門是 Disney Experiences。

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