Resort Concierge - 3rd Shift - Part Time, Walt Disney World

工作 ID 1232674BR 地點奧蘭多, 佛罗里达州, 美國 / 布埃纳文图拉湖, 佛罗里达州, 美國 有意工作的公司 Walt Disney World Resort 日期已公佈 Oct. 29, 2024

申請

樂享魔法

員工和演藝人員是我們一切工作的核心，因此 Disney 提供具有競爭力的全面獎勵方案，包括薪資、健康和儲蓄福利、休假計劃、教育機會等。

*福利和資格可能因企業和地點而異

健康保險與健康
托兒選項
有薪假期
退休計劃
學費援助
每週支薪

查看全部

在迪士尼有很多成長和學習的機會！工作中永遠不會有沉悶的時刻。

Diana, Principal Counsel

工作概要:

Resort Concierge - 3rd Shift Cast Members create magic for our Guests by anticipating their arrival to the Walt Disney World Resort, welcoming Guests in a humble and friendly manner, and providing the highest level of service during overnight hours! We work autonomously and have a high level of responsibility in an environment with little to no supervision. In this role, we provide personalized Guest Service, follow-up throughout our Guests' stay, and extend appreciation upon departure. We also use a mobile device or computer while assisting Guests with check-in, check-out procedures, and other services including itinerary planning and Guest Service Recovery.

The pay rate for this role in Florida is $17.70 per hour. 3rd shift Resort Concierge Cast Members will be paid a $1.00 shift differential.
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

This posting is for Resort Concierge 3rd Shift. 3rd shift positions can be scheduled to start at 10:00 p.m. or later and must be available until 9:30 a.m.

To expedite consideration, we highly recommend that you upload your resume when completing the application for this posting.

職責:

We are responsible for proactively engaging and anticipating Guest needs, answering questions, giving directions, and other information
Autonomously work during the overnight hours, with a high-level of responsibility in an environment with little to no supervision
We create, modify, and cancel dining & resort rooms reservations while providing comprehensive information about the resorts and dining using numerous software applications
Promote and sell tickets, as well as process Guest transactions through a point-of-sale system, including cash handling, credit card and touch-less payments
We provide Guest Service when problems arise and help find solutions with Guests and Cast Members
Build and maintain relationships with Guests and Cast Members from all lines of business to provide excellent service to both our Guests and Cast
Adaptability to the fluctuating needs of our operations and the plans of our Guests
Physical role requiring heavy lifting, pushing, pulling, bending, twisting, and kneeling
Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required

基本條件:

Part-Time Resort Concierge Third (3rd) Shift roles require THREE (3) days of FULL availability to start at 10:00 p.m. or later, and must be available until 9:30 a.m.
Part-Time Resort Concierge - 3rd Shift Cast Members will need to be FULLY available for the first 2 weeks after their start date
Passion for serving others and demonstrated problem-solving skills while maintaining professional etiquette
Strong written, verbal and interpersonal communication skills
Proven grammar proficiency as well as computer proficiency while navigating through multiple computer applications
Maintain safety of our Guests while operating vehicles, including with passenger
Driver's license from any state

理想條件:

One (1) year in a Disney Guest facing role or related professional experience
Experience with hotel operations
Bilingual preferred
Proficiency in HERO, LILO or other property management/hospitality reservation software
Knowledge of routes & roadways to destinations within the Walt Disney World Resort®, including Theme Parks, Water Parks, Resorts, and Disney Springs

理想學歷要求:

Hospitality Management Degree (B.A. or B.S) or current enrollment in a college/university earning a degree in Hospitality Management

其他資訊:

KEYWORDS: CONCIERGE, WDW Casting, WDW: Walt Disney World Casting Hourly Jobs

申請

關於Walt Disney World Resort:

自 1971 年開幕以來，華特迪士尼世界度假區在很多人的童年及家族回憶中擔當了重要的角色。時至今日，來自世界各地數以億計的賓客均慕名而來，到訪這個奇幻之地，享受一趟迪士尼假期。透過創意、創新和科技的結合，度假區讓賓客投入經典迪士尼童話故事和新形式的家庭娛樂之中。華特迪士尼世界度假區的演藝人員運用了故事敍述的豐厚傳承，透過無與倫比的細節和超卓的賓客服務，將迪士尼的魔法栩栩如生地呈現於賓客眼前。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Parks and Resorts U.S., Inc.，其所屬的業務部門是 Walt Disney World Resort。

Walt Disney Parks and Resorts U.S., Inc. 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

遇到技術問題？查看常見問題以尋求協助。