Business Process Manager, Business Operations

工作 ID 10104884 地點纽约, 纽约州, 美國 有意工作的公司 Disney Direct to Consumer 日期已公佈 Nov. 19, 2024

申請

工作概要:

This role will collaborate cross-functionally with the Business Operations team, the entire Disney Entertainment organization, as well as groups & stakeholders from business units across The Walt Disney Company, to generate scalable, efficient, & replicable process improvements & project efforts across the organization.

This individual will lead project management and process improvement efforts, identify improvement opportunities, design new workflows, & define technical requirements for new systems, features, & integrations. The individual will also effectively track the execution, communicate the status, & help deliver on these multiple interconnected projects throughout the business. The successful candidate will blend strong business & process expertise with effective stakeholder management, project management, & communication skills.

WHAT YOU’LL DO

PROCESS DESIGN & MANAGEMENT

Lead business process creation and optimization projects for the Business Operations group, working across the organization to help streamline our business process and ensure the successful launch of our product globally
Manage select critical business processes to ensure business continuity and proper management; optimize and continuously improve as required
Design and implement key performance indicators and metrics, establishing tracking and communication protocols
Work with other business groups in performance analysis and identifying improvement areas, in order to ensure delivery and improvement of relevant KPIs
Work closely with product managers to ensure seamless integration of software solutions; Coordinate with stakeholders and users to gather detailed product integration requirements
Collaborate with Finance team to establish cost and efficiency measurements and create plans for optimization
Work with the data analytics team to ensure reporting for volume, efficiency and other relevant KPIs and metrics. Define and establish accurate coverage measurements for content assets
Optimize process for capturing data and reduce reporting complexity
Standardize request methods and build processes to enable self-service.
Support program managers in setting up workflows for new projects and stakeholders.
Establish efficient standards and guidelines

Build effective working relationships with the Disney DTC Marketing, Product teams to create high levels of visibility and predictability across all Disney DTC projects
Create tools, reports, and processes to effectively communicate project status to all stakeholders.
Execute and deliver in a highly matrixed and distributed environments

PROJECT MANAGEMENT & BUSINESS OPERATIONS

Project management of initiatives including establishing project plan, tracking progress, & documenting milestones
Implementation & documentation of business processes across multiple stakeholders
Translate policies & key decisions to executive memos & process documentation to support a number of functions including customer service, legal, finance & marketing

Other duties as assigned & as necessary to support a growing operation & product launch schedule
Create, communicate and manage detailed project plans, dependencies, resource plans, schedules and deadlines
Partner with the various TWDC business units in order to effectively track projects across those organizations that impact the Disney DTC service
Other business operations duties as assigned & as necessary to support a growing operation & product launch schedule
Strong presentation skills and ability to develop comprehensive project plans of all scope sizes and functions

WHAT TO BRING

Track record that shows you’re ready to excel in meeting the extraordinary challenges of this role (5+ years in similar roles in technical, consumer-facing environments with a digital marketing focus)
Ability to develop professional presentations that communicate, track, and illustrate project health as well as process flow recommendations and other key deliverables
Proven experience in process optimization / transformation in order to increase process efficiency, reduce time-to-market and support scalability
Experience with Lean/Six Sigma methodology
Experience working in and leading cross-functional projects
Development and execution of project plans according to project methodologies
Good communicator, able to work with, influence and align with multiple stakeholders
Flexible and able to find the right balance between structured problem analysis and project management and agility to deal with a fast-paced environment
Ability to communicate effectively on a regular cadence to executive management on overall program health
Strong attention to detail
Expert knowledge to anticipate a wide range of future needs and opportunities and facilitate development of complex solutions

Excellent people management skills, including the ability to influence a wide range of audiences
Creatively and collaboratively disruptive
Strong negotiation and issue resolution skills
Self-motivated, high-energy, tenacity
Ability to determine resource needs and recommend solutions

NICE-TO-HAVES

Personal affinity for the brands and franchises of The Walt Disney Company
BA/BS in business, computer science, other business/tech field or equivalent work experience
Six-sigma Black Belt

The hiring range for this position in New York, NY is $108,500.00 to $145,400.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於Disney Direct to Consumer:

Disney 的直接消費者團隊負責監督 Disney Entertainment 中的 Hulu 和 Disney+ 串流業務，協助將 The Walt Disney Company 一流的故事講述給世界各地的粉絲和家庭。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Streaming Services LLC，其所屬的業務部門是 Disney Direct to Consumer。

Disney Streaming Services LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

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