Senior Solutions Engineer (Ad Platforms)

工作 ID 10107036 地點倫敦, 英国 有意工作的公司 Disney Entertainment & ESPN Technology 日期已公佈 Dec. 03, 2024

申請

工作概要:

About the Role & Team

Disney Entertainment & ESPN Technology (DEET) Ad Platforms is accountable for delivering global advertising technology solutions for Disney's Linear & Addressable channels, brands and streaming services. With unmatched scale, premium content and innovative capabilities, we are a market leader in advertising. We build and maintain proprietary technology, ranging from ad serving and ad delivery, campaign management, reporting as well as all the integrations – internal and external – that come with evolving and maintaining a best-in-class video advertising business.

As an Ad Platform Technical Operations Solutions Engineer supporting the Ad Platforms technology team at Disney, you are a part of a high-performing team redefining TV advertising. We’re seeking an ambitious Solutions Engineer who will be responsible for owning day-to-day technical operations for the creative transcoding pipelines at DEET. Our successful candidate enjoys solving complex & technical problems, is an innately investigative thinker, works with a sense of urgency, has experience with critical service operations and strives to provide a high standard of customer satisfaction in high-volume, production environments. The team is fast paced and requires you to translate technology solutions into business impact, while efficiently working with developers, sales, product and operations. For this role, you should be proficient in ad technology and distributed systems and comfortable getting into the details of operational mechanics. You will be accountable for the monitoring, health and stability of our ad ingestion, validation and asset review communication queues.

This role will require you to be onsite 4 days a week in our London office.

What You Will Do

Assist with owning day-to-day technical operations for the Ad Platforms Technical Operations team.
Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches
Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction
Investigate complex issues, diagnose product bugs, and resolve requests
Help develop strong partnerships with sales, support, engineering, and product management to drive focus on strategic and tactical channel objectives
Maintain detailed support documentation for both internal and external use to strategically identify, distribute and implement Disney’s Standards and Practices
Contribute to the development of standard methodologies, team processes, and peer training of asset ingestion and review processes

Required Qualifications & Skills

You’re a strong communicator who understands the core principles of advertising technology; preferably with focus in video. Additionally, you’re

Highly motivated self-starter with the ability to work well individually and as part of a team. Have a “do what it takes” attitude.
Ability to think on your feet during ambitious situations, adaptable to change, and thrive in a fast-paced environment
Understanding of European privacy restrictions and impact to businesses
Experience supporting multiple product and feature releases
Impeccable written and verbal communication, time management and interpersonal skills
Strong analytical skills and passionate about answering questions with data.
Excited to work in a high-growth and magical company!

Qualifications

Bachelor’s degree or relevant years of experience required. Degree or equivalent experience in Information Technology, Computer Science or in a related field preferred.
5+ years shown experience working on ad-serving workflows in an enterprise Ad Server like Google Ad Manager, Freewheel or similar system.
Experience in ad technology, operations, support or incident management.
Strong grasp of online video and display(direct and programmatic transactions) advertising and monetization.
Proven understanding of technical video, XML, VAST 2.0, VAST 3.0 and transcoding processes.
Solid understanding of digital video experience and/or digital asset management. Deep understanding of technical video and audio specifications (e.g. video bitrates and codecs.)
Proficiency in SQL. Experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive
Working knowledge of monitoring platforms (Cloudwatch, Datadog, Pagerduty or similar platforms)
Experience handling a support ticket queue in JIRA, Zendesk, or similar system.

The Perks

25 days annual leave
Private medical insurance & dental care
Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
Excellent parental and guardian leave
Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided the necessary accommodations to participate in the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodation.

申請

關於Disney Entertainment & ESPN Technology:

Disney Entertainment 和 ESPN Technology (DE&E Technology) 為 Disney 的兩個媒體業務部門提供技術骨幹和產品開發，同時幫助公司處於創新尖端，使公司能夠不斷利用技術增強故事講述和創造力，同時為其業務提供可擴展性、靈活性和效率

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 The Walt Disney Company Limited，其所屬的業務部門是 Disney Entertainment & ESPN Technology。

The Walt Disney Company Limited 是提供平等機會的僱主。考慮是否聘用求職者時，將不論其年齡、種族、膚色、宗教或信仰、性別、國籍、族裔或民族血統、性取向、變性、婚姻或同性伴侶狀況、殘疾或懷孕或生育狀況。Disney 培養商業文化，所有人的想法和決策都有助我們發展、創新、創造最好的故事，並與瞬息萬變的世界息息相關。

遇到技術問題？查看常見問題以尋求協助。