Disney Vacation Club Sales Coordinator (Aulani)

工作 ID 10112828 地點 Kapolei, 夏威夷州, 美國 有意工作的公司 Aulani, A Disney Resort & Spa 日期已公佈 Feb. 10, 2025

申請

工作概要:

Disney Vacation Club (DVC) Coordinator will provide exceptional service to all Members and Guests while extending operational support to site Sales and Marketing Leaders and onsite Teams. Responsibilities will include reporting, collateral and inventory management, and managing sales rotation line-ups. As front-line Cast Members, they are expected to demonstrate the Aulani spirit when greeting and assisting all Guests. Coordinators are instrumental in supporting the onsite Leaders and Teams with Guest & Member recovery, digital membership card assistance, DVC tour schedule, and providing recommendations of resort offerings & amenities. They also assume the lead responsibility when staffing our weekly Member Celebration event. Primary responsibilities for the event include checking in 300-500+ Members in a 30-minute span, setting up and breaking down the check-in area, handing out gifts to each Member’s family, managing the Guide rotation for the grand-villa tour following the show, and opening and closing all Member attendees in our management system. You will work indoors and outdoors in multiple weather conditions, including extreme temperatures and high humidity.

You will report to the Sales Experience Manager.

This is a Full-Time role.

Responsibilities/You Will:

Demonstrate excellent service skills through in-person, phone, and email conversations when supporting Members and Guests with a range of inquiries and request
Greet and extend Guest service support when working at the Hōkū Hideaway reception desk and over the phone
Empowered to creatively provide solution and recovery support for Members, Guests, and Cast Members
Support the check-in and operational flow of the weekly Member Celebration event for 300-500+ Members
Know about all resort offerings and amenities to assist with booking dining and activities
Offer accurate directions for resort and on-island activities with the use of the Aulani app and island map
Help with a high volume of Member account inquiries, including scheduling Member visits and events
Provide set-up assistance with Member's mobile cards ranging from low to high levels of technical difficulty
Maintain show readiness of all site locations, including back-of-house areas
Manage and assign task delegations to Guide's inbox
Assist sales and marketing Cast Members with entering interactions into our management system
Manage the daily sales guide line-up with all interactions for accuracy & tracking purposes
Open and close all interactions concluded from onsite locations and model rooms
Ensures that the Guides & DVCAs follow the established company guidelines for accuracy of all interactions
Produce reports for site managers to analyze marketing activities, sales production, and revenue stream
Assist site managers with special project works, including events, welcome calls, and team schedules
Organize the inventory of collateral and office supplies and orders
Recommend improvements to increase sales performance
Must stay calm in some stressful situations and be knowledgeable of emergency procedures
Network with different lines of business to improve performance and work efficiency for our operation

Basic Qualifications/You Have:

1+ years of customer service experience, preferably customer-facing
1+ years of experience working in an office environment
Proficiency in creating presentations using PowerPoint and/or Keynote
Strong verbal and written communication skills across in-person, phone, and email interactions
Exceptional organizational skills with keen attention to detail
Ability to collaborate effectively with cross-functional teams to improve Guest experiences
Strong problem-solving skills with the ability to work independently in the absence of leadership
Experience handling and safeguarding confidential Personally Identifiable Information (PII)
Adaptability to switch between tasks or priorities seamlessly in a fast-paced environment
Ability to build positive relationships and contribute to a team-oriented environment
Able to lift, carry, and move items that are 10-25 pounds
Ability to walk and stand for up to 8 hours per day
Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays

Preferred Qualifications:

Fluent in spoken and written Japanese
Proficiency in Excel, including macros, charts, graphs, conditional formatting, and data manipulation
Experience in graphic design with the ability to create visually appealing materials
Strong ability to present information and reports in a clear, digestible format for various audiences, including Cast Members and Guests
Proficiency in email and chat platforms such as Slack or Microsoft Teams, with potential experience in phone support

Education:

High School diploma or equivalent

Additional Information:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

#DXMedia

The pay rate for this role in Kapolei, HI is $22.25 to $31.95 per hour. The base pay actually offered may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience, among other factors. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

申請

關於Aulani, A Disney Resort & Spa:

Aulani, Disney Resort & Spa 將夏威夷島嶼的自然美景與精神融合在一起，並帶著 Disney 神奇魔力，迎接並頌揚夏威夷文化與故事。該度假勝地位於奧胡島上，佔地 21 英畝，度假村專為家庭設計，可讓您在藍天和美景中探索夏威夷的文化、歷史和傳統。演藝人員將栩栩如生地重現這些夏威夷的故事，同時保持 Disney 的著名服務和休閒娛樂活動。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Vacation Development, LLC，其所屬的業務部門是 Aulani, A Disney Resort & Spa。

Disney Vacation Development, LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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