Disney Vacation Club Associate (Aulani)

工作 ID 10112826 地點 Kapolei, 夏威夷州, 美國 有意工作的公司 Aulani, A Disney Resort & Spa 日期已公佈 Feb. 10, 2025

申請

工作概要:

Disney Vacation Club (DVC) makes it easier than ever for Guests to learn about becoming a Member, by having the ability to choose between multiple engagement platforms. You will book interactions that may occur in person or over phone calls, chats, or virtual meetings. Also being a service-oriented and multi-functional role, the DVC Associate will support both sales and sales operations with a greater focus on our DVC Member experience. The incentive pay plan aligns with our sales revenue targets and focuses on overall team performance.

This team of Cast Members helps enhance all facets of the Guest Journey in-market and at-home, in addition to adding value to key operational support responsibilities that involve Guest interactions. You will provide exceptional service to Members and Guests through meaningful, authentic, and transparent interactions. You will share the benefits of DVC Membership in addition to introducing and inviting Guests to participate in a variety of ways that they can learn more about DVC. To ensure the best possible interactions with Members and Guests, you must have a comprehensive understanding of the Disney brand and the counselor sales approach. As a DVC Associate, you are the first point of contact for Guests interested in DVC Membership, guiding them on their journey to learn more about DVC and build lifelong relationships through Membership privileges.

You will report to a Sales Experience Manager.

This is a Full-Time role.

Responsibilities/You Will:

Create an inviting atmosphere for Members and Guests by demonstrating excellent service skills through in-person and phone interactions
Required to provide all levels of service and perform tasks related to the sales process and overall Guest experience
Partner with area leadership to complete administrative tasks relating to the Disney Vacation Club (DVC) sales center operations and Guest interactions
Maintain show readiness at all scheduled locations, including the sanitation of all collateral items
Explain and invite Members to learn more about DVC in accordance with the paths available
Support Sales Activity pre-arrival and in-market by virtual and face-to-face interactions to include phone work
Field inbound calls from Guests related to questions about a previous interaction and scheduling or canceling an appointment with a Guide
Create lead generation from all Members and Guests to support the Sales process
Enhance DVC Member experiences when at home through a variety of tactics through outbound phone calls including: inviting Members to special events, making yourself known as a resource for Members when on property, assisting with Member RSVPs and questions regarding Member events and experiences virtually and on property plus more
Coordinate Member and Guest vacation itinerary
Provide individualized service to Guests by identifying Member and Guest needs through authentic interactions
Cultivate and maintain with DVC Members and Guests
Help resolve Member and Guest concerns or issues
Provide Welcome Home calls to Members and extend assistance with their vacation itinerary
Member and Guest service recovery Educate and service our Disney Members and Guests by using in-depth knowledge of the Resorts, Parks, neighboring businesses, and DVC Membership privileges
Display great working relationships with resort, vendors, and community partners
Transport Members and Guests with the use of a Company vehicle upon request of a Leader

Basic Qualifications/You Have:

1+ years of customer service experience, preferably in hospitality, sales, or guest relations
Excellent interpersonal and communication skills (in-person, phone, and virtual interactions)
Ability to provide exceptional Guest service and create a welcoming atmosphere for Members and Guests
Strong organizational skills and attention to detail to assist with sales center operations and guest interactions
Strong problem-solving and conflict-resolution skills to address and resolve Member and Guest concerns effectively
General understanding of vacation ownership concepts and the sales process within the timeshare industry

Preferred Qualifications:

Fluency in spoken and written Japanese
Proficiency with iOS and Android operating systems, including iPad usage
Experience using chat platforms such as Microsoft Teams, instant messaging, or similar communication tools
Familiarity with booking systems for hotels, travel, or appointment scheduling
Experience working with scheduling software like Outlook, Google Calendar, or industry-specific systems
Basic knowledge of Excel or other data management tools for organizing reservations and tracking information

Education:

High School diploma or equivalent

Additional Information:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

#DXMedia

The pay rate for this role Kapolei, HI is $18.66 to $24.65 per hour. A performance incentive may be provided as part of the compensation package and will align with our sales revenue targets and focus on overall team performance.

申請

關於Aulani, A Disney Resort & Spa:

Aulani, Disney Resort & Spa 將夏威夷島嶼的自然美景與精神融合在一起，並帶著 Disney 神奇魔力，迎接並頌揚夏威夷文化與故事。該度假勝地位於奧胡島上，佔地 21 英畝，度假村專為家庭設計，可讓您在藍天和美景中探索夏威夷的文化、歷史和傳統。演藝人員將栩栩如生地重現這些夏威夷的故事，同時保持 Disney 的著名服務和休閒娛樂活動。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Vacation Development, LLC，其所屬的業務部門是 Aulani, A Disney Resort & Spa。

Disney Vacation Development, LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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