Sr Manager, Entertainment Operations

工作 ID 10110317 地點 Celebration, 佛罗里达州, 美國 有意工作的公司 Disney Cruise Line 日期已公佈 Jan. 09, 2025

申請

工作概要:

About the Role & Team

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!

Do you have a passion for leading teams that make a difference with our Guest and Crew experience? Do you empower others to deliver experiences that resonate for diverse Guests, including underrepresented audiences? Do you enjoy inspiring groups of people to bring entertainment experiences to life for all ages, including young children and ‘the young at heart’? Then, this may be the role for you.

As the Sr. Manager, Shipwide Entertainment and Character Operations for Disney Cruise Line, you will play an essential part in the day-to-day delivery of entertainment experiences by leading, collaborating and empowering leaders at Disney Cruise Line and other Disney Signature Experiences partners to deliver and sustain the best entertainment experiences in the world. You will provide operational leadership for all of Disney Cruise Line’s Shipwide Entertainment and Character operation teams and functions (ship and shore). Safety and security of our guests and crew is our first priority. With this in mind, you will develop, execute, and sustain the operational vision of Shipwide Entertainment and Character Operations, leveraging the overall strategic vision of Disney Cruise Line Entertainment. Your responsibility will be to translate and integrate the vision into strategic operating plans focused on innovation and continuous process improvements. Plans should drive enhanced Guest, Crew/Cast safety features, overall experience and financial results within Youth Activities, taking into account the current competitive environment and growing expectations of our fleet.

What You Will Do

Manage the shipwide entertainment and Character operations product and monitor for brand integrity and show quality, consistency of content and delivery, meeting safety and regulatory requirements, opportunities to refresh the product, operation and experience for our Guests, and the impact on staffing/product.
Serve as primary point of contact for onboard Assistant Cruise Directors to verify that they have the shore support they need to be effective and to create an exceptional, integrated Guest, Crew, and Cast experience.
As the primary change agent for Shipwide Entertainment and Character Operations, take calculated risks to integrate processes, remove barriers for your teams and align team performance goals. Influence key partners and Crew/Cast to ensure execution of the strategic plans.
Serve as functional subject matter expertise to shore and shipboard leadership.
Manage all financial profit and operating expenses including revenue generation, cost containment and resource optimization for Shipwide Entertainment and Character operations.
Oversee budgets, labor management, etc. Actively contribute to the preparation of the annual operating plan.
Drive innovation and optimization efforts as a leader and support the Disney Cruise Line Entertainment mindset to see to seamless and continuous Guest experiences.
Interpret and utilize metrics and operations indicators to measure, motivate and enhance performance for Shipwide Entertainment and Character operations.
Partner with HR on the selection, hiring, and retention of all onboard positions that interact with Adult and Family programming, including weekly reviews of staffing rotations as well as recruiting trips/trip support for key positions.
Maintain ongoing shipboard communication and respond immediately to urgent ship requests relating to Shipwide Entertainment and Character Operations.
Drive relationships with Synergy and Participant Marketing teams and effectively partner to create and implement opportunities to leverage these affiliations to elevate the onboard/island products.
Oversee execution and compliance of shipboard leadership for all forms, collateral materials, documentation, checklists, procedures, policies and policy changes. Provide research, documentation and communications support as necessary.
Ensure shipboard and shoreside teams have the necessary resources and materials to enable workstreams and delivery of shipboard/island product.
Serve as a representative of the Disney brand.
Foster a positive environment that builds community and trust by delivering on the Five Keys and modeling Disney Leadership Behaviors. Serve as a leader model of excellence.
Partner with appropriate shipboard and shoreside leaders to follow up on Guest issues and suggestions. Carefully review Guest Comment cards, GSM comment summaries, GSM results, Voyage Incident Reports. Research, resolve and communicate resolution.
For areas of responsibility, oversee documentation and updates of SMS guidance affecting safety and environmental matters, LOG guidance, and any other processes, policies, and procedures that affect the onboard/island product in accordance to internal and external audits or operational feedback.

Required Qualifications & Skills

Minimum 10 or more years’ experience in the entertainment, hospitality, or cruise industry operations experience is required.
Leadership experience including but not limited to coaching and mentoring skills that will inspire Crew at all levels.
Experience integrating the Entertainment experience in partnership with multiple lines of business.
Passion for character and show integrity that supports the Disney Brand.
Proven ability to initiate, organize, prioritize, take and provide direction, and complete multiple tasks in a timely manner.
Highly motivated self-starter able to manage multiple priorities in a fast-paced work environment.
Proven ability to initiate, organize, prioritize, take and provide direction, and complete multiple tasks in a timely manner.
Successful ability to create & maintain effective relationships with key partners, vendors, contractors, and industry organizations.
Demonstrated strong verbal, written, presentation and public speaking skills with proven experience integrating with all levels of the organization
Knowledge of best practices and innovative industry and youth trends.
Demonstrated strong negotiation, delegation, and partnering skills.
Demonstrated problem solving and continuous improvement process skills.
Demonstrated strong coaching and mentoring skills.
Demonstrated ability to work in a team environment with strong interpersonal skills and positive demeanor.
Demonstrated ability to model Disney heritage, traditions and guidelines.
Ability to be flexible with work schedule inclusive of travel, weekends, and holidays.

Preferred Qualifications & Skills

Minimum 5 years cruise industry entertainment leadership experience.

Education

College degree or related schooling associated with entertainment, or related field of study.

#DCLPJ

申請

關於Disney Cruise Line:

作為遊輪行業的領導者，迪士尼遊輪公司提供了一個家庭可以重新連結、成人可以充電、兒童可以體驗迪士尼所提供的所有魔力的環境。客人可以從世界各地的港口出發，開啟令人興奮的旅程，前往加勒比海、巴哈馬、阿拉斯加和歐洲等地。在我們不斷成長的船隊和巴哈馬的迪士尼島嶼目的地上，我們出色的船員和演職人員為我們的客人提供只有迪士尼才能提供的傳奇迪士尼服務和迷人的娛樂。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Magical Cruise Company, Limited，其所屬的業務部門是 Disney Cruise Line。

Magical Cruise Company, Limited 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

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