Business Systems Support Manager, Shipboard

工作 ID 10106674 地點 Celebration, 佛罗里达州, 美國 有意工作的公司 Disney Experiences 日期已公佈 Dec. 02, 2024

申請

工作概要:

Shipboard Business Systems Support Manager

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!

As Business Systems Support Manager, Shipboard, you will be a Subject Matter Expert (SME) who provides Production Support and Operational Support for the various systems and interfaces used by Disney Cruise Line Terminal Operations and Shipboard Operations. These systems are used both shoreside and onboard our ships. You will also need substantial knowledge of all Disney Cruise Line processes and systems from our guests visiting our website through the shore side reservation systems all the way through the cruise experience.

You will:

Support embarkation operations and shipboard Cast Members, Crew, and Partners to provide systems operation guidance and training at our homeport and outport locations. Provide systems support for ongoing operations, new ship construction, launches and dry docks
Collaborate with Business Operations and Business Technology to provide information and guidance to the business unit that will have a significant impact on their planning and decision making.
Capture operational requirements for, or on behalf of, Travel Services, Terminal Operations, shipboard Cast Members, Crew, and external partners.
Perform and coordinate user acceptance testing of new system releases, incidents, outages and issue resolution.
Develop Standard Operating Guides, manuals, policies, and procedures. Partner with the appropriate training teams to provide support across lines of business.
Responsible for effective and timely communication of issues, incidents, new releases and outages.
Gather requirements, design, build and manage business rules within applications.
Provide appropriate systems access within established guidelines for both Shoreside Cast and Shipboard Crew for applicable applications.
Cast Member may be asked to travel independently, domestically and internationally, in support of the business operation. Travel may account for up to or in excess of 20% of the working year.
Must be available 24/7 and provide rotational on-call support including nights, weekends and holidays. On-call support may require immediate action, escalation, oversight and maintained engagement until impact resolution has been achieved.

You will have:

Strong knowledge in one or more cruise or travel related applications such as Seaware, Fidelio, OARS, DXP, Silverwhere and willingness to learn new applications
Strong knowledge of Microsoft Office applications
Experience with software and hardware hierarchies and related dependencies
Experience with reporting applications such as Business Objects and Tableau
Proven ability to be a self-starter with minimal supervision and follow-up
Proven ability to work in a fast-paced environment, successfully meeting deadlines
Excellent oral and written communication skills, with strong attention to detail
Excellent planning, organizing and project management skills
Ability to work flexible hours, including weekends, nights and holidays and nationally/internally with a US Passport for international travel

Preferred Qualifications:

Strong knowledge of Disney Cruise Line products and services
Prior leadership experience
Knowledge of SAP, report writing applications and property management systems

Education Requirements:

Bachelor's degree or equivalent

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

#LI-SP2 #DXMedia

申請

關於Disney Experiences:

Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等，將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩，在美國、歐洲和亞洲擁有六大度假勝地；一流的郵輪航線；廣受歡迎的度假擁有權計劃；以及屢獲殊榮的家庭探險導遊業務。此外，迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一，以及遍佈全球和網絡的迪士尼商店。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Magical Cruise Company, Limited，其所屬的業務部門是 Disney Experiences。

Magical Cruise Company, Limited 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

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