Sr System Engineer -VTC AV

工作 ID 10111822 地點布里斯托尔, 康乃狄克州, 美國 有意工作的公司 ESPN 日期已公佈 Feb. 05, 2025

申請

工作概要:

The End-User and Technical Operations organization is responsible for monitoring and managing the end-to-end delivery and support of enterprise technology services across The Walt Disney Company and its’ business segments. This organization is responsible for ensuring adherence to defined service levels and completion of approved work. Conduct service improvement initiatives through proactive monitoring and improvement actions identified through analytics and by our Customers. Leverage partnerships with the Business, Customer base and the Suppliers to successfully deliver services to meet agreed upon expectations. Coordinate and lead the resolution of service delivery issues/problems between in-scope and out-of-scope groups. Define and maintain all aspects of a product and/or service including what the product is, what services are included, how to request or obtain the product, service level options and what the product or service costs. Develop and manage project timelines and resources to ensure requirements are understood, dependencies are defined, a design is developed, and the solution is implemented and supported.

Responsibilities:

The Video Collaboration Operations System Engineer will provide operational oversight and leadership of all Video Collaboration Operations in the Production environment for The Walt Disney Company. Specific focus will be on operational support diverse portfolio of video conference solutions and is responsible for ensuring great customer experiences with all TWDC Video Teleconferencing Services, including Zoom, Microsoft Teams, and other tools and facilites that provide collaboration value to our customer base. The candidate will provide technical leadership over Outsourcing Partners and other technical subject matter experts on all operational activities for maintaining a highly reliable services and service improvement initiatives. Additional focus will be on restoring service outages and root cause analysis. The candidate will work in conjunction with Digital Experience Engineering Team for the transition of new services/capabilities into the Video Collaboration Portfolio.

Additionally, this position will drive service improvement initiatives through proactive monitoring and enhancement actions from gaps identified through analytics and by our customers. Position is an active member of the Video Collaboration service team focused on Operations, but assists in the design, analysis, evaluation, testing, debugging and implementation of the portfolio. Position will also be responsible for ensuring the operations sustainability by contributing to the development, testing, evaluation and design of video collaboration space.

Leverage partnerships with the Business, Customer base and the Suppliers to successfully deliver services to meet agreed upon expectations. Provides 24x7x365 first point-of-contact for centralized incident response and recovery that consistently and reliably triages reported or automated incidents, applies recovery procedures, and engages domain experts to restore steady-state operations; provides all core services on a priority basis and with dedicated support to ensure the success of critical events.

In addition to the functional responsibilities, the Video Collaboration Operations Systems Engineer will be a key member of a high performing team. This includes working with contract and service provider resources, along with Disney Cast Members, therefore it is important to understand the different approaches required to interact with, motivate and guide, contractor, and managed services resources.

Qualifications:

Minimum of 5 years’ experience supporting Enterprise VTC/Collaboration Services
Expert troubleshooting/triage skills in complex multi platform environments supporting Zoom and Microsoft Teams video conferencing platforms and related conference room hardware solutions.
Experience in planning, deploying and supporting complex Video Collaboration solutions
Experience with ITIL frameworks and processes
Experience working within large, complex production teams
Experience working within an outsourced environment
Vendor relationship management experience
Comfortable working within a highly matrixed organization
Strong technology driven process experience
Ability to work under pressure, meet internal and external work schedules and or deadlines and show effective time and crisis management skills
Expertise in supporting large-scale environments ina diverse culture
Demonstrated attentiveness to detail
Demonstrated strong partnering skills
Demonstrated proactive problem-solving and decision making skills
Demonstrated strategic and creative thinking ability
Demonstrated ability to delivery work on time
Proven team player with the ability to mentor, guide, and influence cross-functional teams
Ability to develop clear and concise thoughts into proposals, recommendations, and findings
Proficient in Microsoft O365 suite, Zoom Admin console
Expertise in large-scale migrations between Systems
Current or previous technical designations in operating systems, virtualization or hardware platforms will be helpful.

Nice to have:

ITIL v3 Certification Preferred

EDUCATION:

BA/BS in Computer Science, Engineering or related field. Equivalent work experience would be considered in lieu of degree.
Masters in IT Systems or Business Administration (MBA) or MS in technical discipline

申請

關於ESPN:

在 ESPN 工作與其他地方不同。這是因為我們總是尋找新的方式與粉絲互動，無論他們是在甚麼地方、以何種方式接觸體育。我們每天都在做沒有人做的事情，這一切都是在一種充滿活力的文化中，不斷地堅持不懈，並且不斷地超越自我。當您的團隊擁有最新的技術、突破傳統的想法和世界級的人才時，每一天都是非同尋常的。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 ESPN, Inc，其所屬的業務部門是 ESPN。

ESPN, Inc 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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