Sr. Manager, Partner Management Services and Support

工作 ID 10108711 地點圣安东尼奥, 德克萨斯州, 美國 / 圣莫尼卡, 加利福尼亚州, 美國 / 伯班克, 加利福尼亚州, 美國 / 格倫代爾, 加利福尼亚州, 美國 有意工作的公司 Disney Direct to Consumer 日期已公佈 Jan. 09, 2025

申請

工作概要:

As the Senior Manager, Partner Management Services and Support, you will play a crucial role in driving our department objectives to fruition. This comprehensive position spans the full gamut of vendor management tasks, including contract negotiations, financial oversight, and performance evaluation. Your expertise in project and vendor management, combined with your financial savvy, will be instrumental in navigating the complexities of this dynamic role. If you are a strategic thinker with a passion for excellence and a track record of thriving in interdisciplinary environments, we invite you to bring your talents to our team and contribute to our continued success.

Responsibilities:

Contract Management: Engage in the examination, negotiation, and administration of contracts with Business Process Outsourcing (BPO) partners, ensuring advantageous terms, adherence to corporate guidelines, and risk reduction. Monitor contract expiration dates, initiating renewals or renegotiations proactively.
Financial Oversight: Manage and negotiate BPO-related expenditures, aligning with fiscal plans and objectives, while exploring avenues for cost reduction. Perform designated audits to verify financial compliance, ensuring vendor transactions conform to organizational standards and regulatory requirements.
Process Management: Development and maintenance of consistent global processes, SOG’s and associated tools.
Global Headcount Oversight: Supervise the global headcount procedures in collaboration with the partner operations team.
Invoice Processing: Validate and authorize invoice payments, reconcile with labor hours, and guarantee prompt and precise processing. Aggregate and analyze vendor payment data that influences SLAs to foster ongoing enhancement and adherence.
Risk Assessment: Identify and address potential vendor-related risks, formulating and executing strategies to mitigate them. Partner with infosec to ensure relationships are in compliance
Create a balanced scorecard for the BPO partner portfolio
Performance Analysis: Leverage existing reports to pinpoint performance and SLA discrepancies. Assess the operations between our partner teams and providing business critical insights to optimize the operations. Contribute to the development and delivery of training for both the internal team and BPO leadership.
Interdepartmental Cooperation: Work in tandem with departments such as Procurement, Legal, Finance, and Operations to align vendor strategies and ensure seamless communication. Work in a highly matrixed and distributed environment. Collaboration, especially as a specialist at getting things done, all with a positive demeanor

Qualifications:

Educational Background: A bachelor’s degree in business administration, Finance, Management, or a related discipline is required. An advanced degree, such as an MBA, is advantageous.
Professional Experience: A minimum of 8 years in contact center operations, project management, and/or vendor management is essential, prefer at least 3 years in a leadership capacity.
Vendor Relations Expertise: Demonstrated ability in handling intricate vendor partnerships, adept at contract negotiations, and proficient in expenditure management.
Industry Knowledge: A thorough understanding of vendor management principles, contract administration, and financial compliance is necessary. Communication Skills: Exceptional abilities in communication, negotiation, and interpersonal relations are crucial. Ability to clearly and regularly communicate to senior executives on strategies, goals, and status
Ability to establish relationships with key business partners, drive innovation and change across fields by gaining results through influence
Financial Management: Experience in budget administration, financial planning, and cost efficiency is expected.
Project Management Skills: Familiarity with project management frameworks (e.g., PMP, Agile) and related tools is preferred.

The hiring range for this position in Los Angeles, CA is $124,900 to $167,600 per year, and $118,900 - $159,900 in San Antonio, TX. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於Disney Direct to Consumer:

Disney 的直接消費者團隊負責監督 Disney Entertainment 中的 Hulu 和 Disney+ 串流業務，協助將 The Walt Disney Company 一流的故事講述給世界各地的粉絲和家庭。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Hulu, LLC，其所屬的業務部門是 Disney Direct to Consumer。

Hulu, LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

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