Quality Management Associate

工作 ID 10108543 地點伯班克, 加利福尼亚州, 美國 / 格倫代爾, 加利福尼亚州, 美國 有意工作的公司 Disney Entertainment & ESPN Technology 日期已公佈 Jan. 10, 2025

申請

工作概要:

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you’d love working for Disney Entertainment & ESPN Technology

Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.
Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

Content Operations

Content Operations is ultimately responsible for successfully delivering Disney’s entertainment and sports content to millions of people every day. This involves developing, operating, and managing a global content supply chain – the myriad of steps involved from taking a finalized TV show/movie, or live piece of content, from inside Disney to audiences around the globe, in their preferred language and format. This team also manages technology operations in Latin America, Europe, and Asia Pacific.

Job Summary:

The Quality Management Specialist supports the Total Quality Management team the functions of Total Quality Management (TQM) in overseeing internal Distribution Operation teams to uphold quality standards. The position will manage projects to enhance processes, document workflows, and assist with monitoring business unit performance. The TQM group is responsible for helping establish and monitor business management guidelines, processes, protocols and creating effective methods of communication to ensure executive management visibility. Additionally, they ensure operational compliance, conduct root cause analyses, resolve interdependency conflicts, and provide reporting on the direct-to-consumer digital media distribution supply chain, fostering efficiency and adherence to quality protocols.

Responsibilities and Duties of the Role:

Create and update documentation, policies, and procedures for newly implemented or revised operational workflows.
Assist to develop and validate processes to gather performance metrics, continuously improve reporting techniques to create standard methodologies and vocabulary for efficient data consolidation.
Support in the collection of performance metrics for the Distribution Operations scorecard process.
Partner with internal teams to ensure compliance to ISO 9001 and ISO 27001 standard: including scheduling, assessing risk mitigation plans, and tracking remediation items.
Maintain and manage existing documentation in the Distribution Operations file repositories and other various trackers.
Assist in the preparation of project and audit reports, and maintain project documents including but not limited to:
- Project timelines
- Dashboard status
- Various status reports for various levels within the company
- Identify project milestones and deliverables
- Action items
- Meeting agendas
- Identify timeline risk
Utilizing available resources to maximize efficiency and effectiveness.
Maintain strong working relationships with the team and related business units
Provide professional reports and presentations to management and business partners as requested.
Any ad-hoc project and other duties needed to help achieve Business Objectives

Required Education, Experience/Skills/Training:

Minimum Qualifications:

3+ years of experience in a technical operations role
Project management experience 1 - 2 years
Ability to work in a fast-paced, integrated team environment with frequently changing priorities
Experience working on team or other collaborative groups
Excellent communication abilities and adeptness in engaging with individuals with all levels of the organization
Advanced understanding of spreadsheet reporting

Preferred Qualifications:

Digital media distribution, asset management, or post-production experience preferred, but other quality management experience in manufacturing or service industries may apply.
Understanding of video, audio, timed text formats and workflows
Understanding of Six Sigma methodologies, ISO 27001 and ISO 9001 principles.
Experience with Agile and Scrum project management methodologies.
Experience with Confluence/Jira, Visio, Excel, SmartSheets, and other digital collaboration tools.
Project management certification a plus.

Experience with:

Data analysis and visualization experience to create engaging and insightful reports for stakeholders.
Utilize data aggregation and manipulation tools like Power BI, or DOMO for effective data management.

Required Education

Bachelor’s degree in a relevant subject, or the equivalent in a working environment (Engineering, Media Production, IT, Computer Science)

The hiring range for this position in California is $64,300 to $86,200 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

申請

關於Disney Entertainment & ESPN Technology:

Disney Entertainment 和 ESPN Technology (DE&E Technology) 為 Disney 的兩個媒體業務部門提供技術骨幹和產品開發，同時幫助公司處於創新尖端，使公司能夠不斷利用技術增強故事講述和創造力，同時為其業務提供可擴展性、靈活性和效率

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Disney Streaming Technology LLC，其所屬的業務部門是 Disney Entertainment & ESPN Technology。

Disney Streaming Technology LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

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