迪士尼貴賓導覽款待專員 - 全職 (港幣$6,000特別迎新獎金)
樂享魔法
員工和演藝人員是我們一切工作的核心,因此 Disney 提供具有競爭力的全面獎勵方案,包括薪資、健康和儲蓄福利、休假計劃、教育機會等。
*福利和資格可能因企業和地點而異
- 健康保險與健康
- 托兒選項
- 有薪假期
- 退休計劃
- 學費援助
- 每週支薪
在迪士尼有很多成長和學習的機會!工作中永遠不會有沉悶的時刻。
Diana, Principal Counsel
工作概要:
Join our enchanting team as a Disney VIP Tour Guide and embark on a magical journey. As part of a dedicated team, you’ll craft unforgettable experiences and ensure a seamless journey for our esteemed guests. Immerse guests in an enchanting way as a personalized VIP service provider and expert storyteller, forging deep connections through personalized attention and exceptional service from pre-arrival to post-tour. We curate personalized itineraries and create moments that will be treasured forever. Come be a part of our enchanting team, where you will be the magic maker to make our guest dreams come true!
職責:
- Responsible for handling day-to-day pre-arrival & on-day tour reservations, coordinating with other teams on tour fulfillment logistics, organizing and planning park tour itineraries and conducting post-tour follow-ups to gather feedback.
- Deliver personalized services at a concierge level and customize exclusive VIP Tour experiences according to guest preferences and interests by leveraging knowledge and resources of resort facilities and services. Responsibilities may include operating company vehicles to transport guests from resort hotels, conducting bag checks before park entry as part of door-to-door services, ensuring a smooth experience for VIP Tour guests.
- Proactively cross-promote seasonal premium offerings for an elevated visit during pre-arrival and on the day of visit.
- Possess good communication skills with a guest-service mindset. Deliver service that exceeds expectations and upholds Disney 5 keys service standards.
- Capable of anticipating and attentively listening to guests' needs, offering clear and helpful information in person and over the phone promptly and with appropriate etiquette.
- Build positive relationships with guests that embody the spirit of Disney 5 keys and commitment to excellence, meeting guest needs to create a memorable experience.
- Demonstrate good problem-solving skills and ability to handle challenges guest situations/enquiries with professionalism and efficiency to ensure a positive experience.
- Assist any other tasks assigned by manger on-duty and provide to support to Disney Special Activities operations, contributing to exceptional experiences for VIP guests, leaders, executives, and key stakeholders.
基本條件:
- Tertiary education qualification from Hotel, Hospitality or Tourism Management courses.
- 1 Year experience in hotel, tourism and/or guest services industry
- Skilled in utilizing Microsoft Office applications, such as Word Processing, Excel, and PowerPoint.
- Proficient in written and verbal communication, with fluency in English, Cantonese, and Putonghua.
理想條件:
- Associate degree in hospitality or Tourism Management courses.
- 2 years, with experience in hotel, tourism and/or guest services industry.
- Possession of a valid driving license is desirable.
基本學歷要求:
- Tertiary education qualification from Hotel, Hospitality or Tourism Management courses
理想學歷要求:
- Associate degree in hospitality or Tourism Management courses
其他資訊:
SCHEDULE AVAILABILTY
Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company - typically 5 to 6 working days per week including shifts on Saturdays, Sundays and Public Holidays.
SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application in ENGLISH by clicking “Next” on each page, then “Submit” on the final page.
關於香港迪士尼樂園度假區:
關於 The Walt Disney Company:
Walt Disney Company 連同其子公司和聯營公司,是領先的多元化國際家庭娛樂和媒體企業,其業務主要涉及三個範疇:Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初,只是一間卡通工作室,至今已成為娛樂界的翹楚,並昂然堅守傳承,繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落,深入人心。我們在 40 多個國家/地區營運業務,僱員及演藝人員攜手協力,創造全球和當地人們都珍愛的娛樂體驗。
這個職位隸屬於 Hongkong International Theme Parks Limited,其所屬的業務部門是 Hong Kong Disneyland Resort。
就業申請的殘疾便利安排
The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主,歡迎所有求職者,包括殘疾人士。如你是殘疾人士,並需要合理便利安排以搜尋職位空缺或申請職位,請將要求發送至HKDL.Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求
遇到技術問題?查看常見問題以尋求協助。
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