Director, Tech Operations

工作 ID 10107827 地點奧蘭多, 佛罗里达州, 美國 有意工作的公司 Disney Experiences 日期已公佈 Jan. 10, 2025

申請

工作概要:

“We Power the Magic!” That’s our motto at Disney Experiences (DX) Tech & Digital. Our team creates world-class immersive experiences to consumers through our Parks & Resorts worldwide, Cruise Lines, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise. Our global team is comprised of nearly 3,000 professionals across technology, product, data, and operations functions, focusing on the development and implementation of digital technology strategies for our businesses around the world.

This Director, Tech Operations is responsible for vision, leadership, planning, support and implementation of high performance and high availability systems spanning all aspects of Disney Experiences’ Commercial portfolio of 1000+ applications. Business areas this position will support include Disneyland, Walt Disney World, Disney Consumer Products, License & Publishing, and International. The team is responsible for the infrastructure provisioning, incident management, continuous integration/delivery pipelines, and continuous technical modernization.

This role will work closely with Technology and Business executives to align to the strategic goals and objectives that achieve a rock-solid production environment. Will lead strategy, implementation and continuous improvement of systems and processes to achieve and maintain very high availability, scalability and performance across the suite of applications. This leader will possess deep technical understanding of system architecture, automation, monitoring and incident management. Will have strong focus on software engineering practices and very close collaboration with development teams. It will also work closely with Security and Compliance to ensure that team processes, systems, and ongoing development are meeting all requirements and guidelines and helping drive development and project teams to address findings and vulnerabilities. Last, this role will lead proactive initiatives that provide greater insight to production that help. This role will report to the VP, Technology.

The Company uses several different technology stacks, so it will be critical to have a strong understanding of core infrastructure fundamentals and expertise in two or more cloud-based technologies.

What you will do:

This role is responsible for vision, leadership, planning, support and implementation of high performance and high availability systems spanning all aspects of Disney Experiences’ Commercial portfolio of 1000+ applications. Business areas this position will support include Disneyland, Walt Disney World, Disney Consumer Products, License & Publishing, and International. The team is responsible for the infrastructure provisioning, incident management, continuous integration/delivery pipelines, and continuous technical modernization.

This role will work closely with Technology and Business executives to align to the strategic goals and objectives that achieve a rock-solid production environment. Will lead strategy, implementation and continuous improvement of systems and processes to achieve and maintain very high availability, scalability and performance across the suite of applications. This leader will possess deep technical understanding of system architecture, automation, monitoring and incident management. Will have strong focus on software engineering practices and very close collaboration with development teams. It will also work closely with Security and Compliance to ensure that team processes, systems, and ongoing development are meeting all requirements and guidelines. And also helping drive development and project teams to address findings and vulnerabilities. Last, this role will lead proactive initiatives that provide greater insight to production that help.

The Company uses several different technology stacks, so it will be critical to have a strong understanding of core infrastructure fundamentals and expertise in two or more cloud-based technologies.

Required Qualifications & Skills:

10+ years of experience leading high performing technology teams building, deploying, and maintaining scalable and resilient enterprise solutions with multiple cloud providers
7+ years proven experience/success leading high performing teams that maintain development pipelines and provide production support
5+ years in a technology executive role
5+ years as software development manager for large scale customer facing applications for mobile (iOS and Android) and web
Experience with highly virtualized environments; cloud technologies, both public and private (AWS, Google Cloud Platform, etc.)
Demonstrated ability to deliver solutions on-time and on-budget
Proven ability to manage and facilitate annual operating budget and strategic planning
Demonstrated ability to manage the day-to-day tasks of diverse teams, while effectively influencing executives on key decisions and direction
Proven ability to inspire, motivate, and lead a team to produce quality work in the development of solutions
Demonstrated inclusive leadership that embraces diversity
Demonstrated ability to connect and influence others to achieve organizational priorities
Demonstrated ability to develop teams and mentor staff
Demonstrated ability to develop geographically and otherwise diverse highly technical teams
Ability to communicate effectively to executive leadership in both business and technology roles
Demonstrated exceptional critical thinking, strategic planning, and process management skills
Excellent written and verbal communication skills
Excellent presentation and group dynamics skills
Demonstrated excellence in client/partner relationship management with senior executives
Bachelor’s degree or equivalent required

Preferred Qualifications:

AWS Professional certification; Solutions Architect, DevOps, or equivalent working experience
Experience in large scale distributed systems, their development, operations, observability
Prior experience with eCommerce technology
Experience with ITIL

Required Education:

Bachelor’s degree or equivalent required

申請

關於Disney Experiences:

Disney Experiences 透過世界各地的主題公園、度假村、郵輪、獨特的度假體驗、產品等，將迪士尼故事和特許經營權的魔力帶入生活。迪士尼在旅遊業中大放異彩，在美國、歐洲和亞洲擁有六大度假勝地；一流的郵輪航線；廣受歡迎的度假擁有權計劃；以及屢獲殊榮的家庭探險導遊業務。此外，迪士尼的全球消費品業務還包括全球領先的授權業務、全球最大的兒童出版品牌、全球最大的跨平台遊戲授權商之一，以及遍佈全球和網絡的迪士尼商店。

關於 The Walt Disney Company:

Walt Disney Company 連同其子公司和聯營公司，是領先的多元化國際家庭娛樂和媒體企業，其業務主要涉及三個範疇：Disney Entertainment、ESPN 及 Disney Experiences。Disney 在 1920 年代的起步之初，只是一間卡通工作室，至今已成為娛樂界的翹楚，並昂然堅守傳承，繼續為家庭中每位成員創造世界一流的故事與體驗。Disney 的故事、人物與體驗傳遍世界每個角落，深入人心。我們在 40 多個國家/地區營運業務，僱員及演藝人員攜手協力，創造全球和當地人們都珍愛的娛樂體驗。

這個職位隸屬於 Walt Disney Attractions Technology LLC，其所屬的業務部門是 Disney Experiences。

Walt Disney Attractions Technology LLC 是提供平等就業機會的僱主。求職者都會獲得聘僱考量的機會，不分種族、宗教、膚色、生理性別、性傾向、社會性別、性別認同、性別表達、原國籍、血統、年齡、婚姻狀態、軍人或退伍軍人身份、醫療狀況、遺傳資訊或殘疾狀況、或者聯邦、州級或地方法律所禁止的其他任何基本特徵。Disney 提倡讓所有人的想法和決策都有助我們發展、創新、創造最好故事的商業環境，並與瞬息萬變的世界息息相關。

就業申請的殘疾便利安排

The Walt Disney Company 及其聯營公司是推動平等就業機會的僱主，歡迎所有求職者，包括殘疾人士及殘疾退伍軍人。如你是殘疾人士，並需要合理便利安排以搜尋職位空缺或申請職位，請將要求發送至Candidate.Accommodations@Disney.com。本電郵地址不擬用於一般僱傭查詢或通訊。我們只會回應與網上申請系統殘疾人士無障礙功能相關的要求。

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