Operations Assistant - Entertainment
ENJOY THE MAGIC
Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more.
*Benefits and eligibility may vary by business and location
- PLANO DE SAÚDE E BEM-ESTAR
- OPÇÕES DE CUIDADOS INFANTIS
- DESCANSO REMUNERADO
- PROGRAMAS DE APOSENTADORIA
- AUXÍLIO PARA DESPESAS COM EDUCAÇÃO
- PAGAMENTO SEMANAL
"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."
Ana, Sr. Researcher, ESPN
Descrição do cargo:
Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today!
Reports to: Cruise Director
Responsabilidades:
- Responsible for overall administrative support for Cruise Director, their Direct Reports and Entertainment department in general.
- Review guest satisfaction comment forms, capturing and distributing Guest comments to appropriate managers, averaging 450-500 per cruise.
- Support Entertainment department in processing requests relating to crew schedules, contract changes, transfer requests, travel requests, etc.
- Partner with shore side in the preparation, distribution, processing, and collection of relevant crew documentation.
- Organize and schedule meetings for the Cruise Director and the Entertainment department; update and maintain calendars as directed.
- Prepare meeting paperwork and meeting minutes for the Cruise Director.
- Responsible for capturing appropriate information and sending daily reports, show reports and voyage reports.
- Maintain appropriate departmental and/or Crew files.
- Work on any special projects as assigned by the Cruise Director.
- Assist Cruise Director and Entertainment managers with projects as requested.
- Custodian of department Location Operating Guide (LOG).
- Assist with sourcing and ordering of departmental supplies.
- Assist with distribution of department mail.
- Assist with VIP guests and creating ‘magical moments/ special requests’ for Guests.
- Additional responsibilities would include but is not limited to business card verifications and assisting with capturing appropriate information to create voyage reports.
- Required to represent the department professionally by demonstrating Disney Cruise Line's core values, keys service excellence and cultural pillars.
- Comply with all company set policies and procedures, along with all maritime and ship rules, regulations and procedures
Qualificações básicas:
- Minimum of 2 years professional work experience in an admin role
- Excellent communication skills (written and verbal) in English
- Strong organizational skills
- Ability to maintain confidential information
- Proficiency in Microsoft Office including but not limited to Outlook, Excel, Word, PowerPoint, Teams and Smart Sheets.
- Ability to work in a fast-paced multi-tasked environment, handling multiple projects simultaneously
- Previous Disney experience and / or previous ship experience preferred
- Be at least 21 years of age
- Be able to speak, read and write fluent English
- Be able to work a seven-day, 70-84 hour week with limited time off
- Be able to adhere to Disney Cruise Line appearance guidelines
- Enjoy working in a high-volume, fast-paced, guest-service oriented environment
- Be flexible with your work schedule, job duties and work locations
- Appreciate diversity among guests and crew
Informações adicionais:
This is a SHIPBOARD role.
Applicants must:
- Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
- Be committed to the position you are applying for at least 2-3 contracts before a transfer or promotion
- Be willing to follow and perform safety role, emergency duties and/or associated responsibilities as specified in the ship Assembly Plan
- Be willing and able to uphold the general safety management responsibilities specified in the Safety Management System in areas and operations under their control
- Be willing to follow and embrace United States Public Health requirements and guidelines as well as Environmentality requirements and Company practices
- Be willing to share a cabin with other crew members and appreciative of working and living in a multi-cultural environment
- Be comfortable living in a confined space with strict rules and regulations
- Adhere to a structured lifestyle, personally and professionally
Your Responsibilities:
- Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
- Complete a pre-employment medical
- Obtain a criminal background check
- Bring approved work shoes
**Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.
Sobre o Disney Cruise Line:
Líder no setor de cruzeiros, a Disney Cruise Line oferece um ambiente onde as famílias podem se reconectar, os adultos podem recarregar as energias e as crianças podem experimentar toda a magia que a Disney tem a oferecer. Os hóspedes podem sair de portos de todo o mundo em itinerários emocionantes para o Caribe, as Bahamas, o Alasca e a Europa, entre outros. A bordo da frota de cinco navios – Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish – e a paradisíaca ilha particular da Disney nas Bahamas, Castaway Cay, os integrantes da tripulação oferecem aos hóspedes serviço inigualável, contação de histórias encantadoras e entretenimento de família imersivo que só a Disney pode oferecer.
Sobre The Walt Disney Company:
A The Walt Disney Company, juntamente com suas subsidiárias e afiliadas, é uma líder diversificada em entretenimento familiar e mídia internacional que inclui três segmentos principais de negócios: Disney Entertainment, ESPN e Disney Experiences. Desde seus primeiros passos como um estúdio de desenho animado na década de 1920 até se tornar o atual nome de destaque na indústria do entretenimento, a Disney orgulhosamente dá continuidade a seu legado de criação de histórias e experiências de padrão internacional para toda a família. As histórias, personagens e experiências da Disney tocam consumidores e visitantes de todas as partes do mundo. Com operações em mais de 40 países, nossos funcionários e colaboradores trabalham juntos para criar experiências de entretenimento adoradas por todos.
Esta vaga é oferecida junto à Magical Cruise Company, Limited, que é parte de um segmento de negócios que chamamos de Disney Cruise Line.
Está tendo problemas técnicos? Consulte as perguntas frequentes para obter ajuda.
Hiring Process
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Where Does Your Story Begin?
Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
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Be Part of the Story
There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.
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The Next Chapter
Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.
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