Customer Success Manager

ジョブID 10114678 勤務地を選択 ニューヨーク, ニューヨーク州, アメリカ合衆国 企業名 Disney Entertainment 掲載日 Feb. 28, 2025

今すぐ応募

仕事内容:

A part of Disney’s powerful suite of advanced advertising solutions, Disney Campaign Manager is Disney's owned and operated Self-Service platform, enabling brands and agencies of all sizes to plan, activate, and track campaigns in a matter of minutes. Advertisers & Agencies alike, have access to a self and managed service solution that gives them the choice and control to tell their story in Disney’s premium streaming TV environment. As a part of the Ad Sales, Marketing & Partnerships team, the Disney Campaign Manager Customer Success team works with various cross-functional groups to provide our clients with the platform education and support they need to run successful campaigns and grow their businesses on Disney’s premium content offering.

Job Summary:

We are seeking a Customer Success Manager who will build a positive experience for clients, bring an entrepreneurial spirit, grow revenue, and ensure client happiness & retention. You will play a critical role in building strong relationships with our agency and direct brand clients, as well as internal sales teams, utilizing deep knowledge of the product being sold, and technical expertise to drive and increase adoption and utilization of company products. Your goals are to ensure client satisfaction, drive product adoption, upsell and cross sell, and ensure retention, and identify areas of improvement for the platform – escalating issues and identifying growth opportunities in a one-to-many fashion. In this role, you'll work closely with ad sales, operations, product, and marketing to ensure our clients & internal stakeholders are successful leveraging Disney Campaign Manager. If you are someone who has excellent critical thinking and problem-solving skills, strong interpersonal skills, and you're a self-starter who will seek and advocate for clients, then this is a great role for you.

Responsibilities and Duties of the Role:

CUSTOMER FOCUSED:

Educate customers on product features, functionality, and best practices to maximize platform adoption & promote retention. Leverage expertise in the product, CTV landscape, and client objectives to drive upsell and retention opportunities.
Identify areas of opportunity with top clients, becoming their trusted advisor and advocate, understanding clients’ unique business requirements, challenges, and objectives to support & advocate for their success
Address customer inquiries, issues, and concerns promptly and effectively, collaborating with internal teams (e.g., Ad Operations, Product), to provide timely resolutions
Engage with clients on a one-to-many format, identifying opportunities to grow adoption & revenue, including hosting webinars, creating resources, and partnering with marketing for client outreach.

CONTRIBUTIONS TO THE WIDER AUTOMATION BUSINESS:

Identify and implement strategies to optimize self-service operations and scale revenue with a one-to-many strategy.
Develop new workflows, documentation, presentations, and sales tools to support adoption of the self-service platform within the ad sales organization.

PRODUCT CONTRIBUTIONS:

Collect and relay customer feedback to internal teams, contributing insights that shape product enhancements and roadmap decisions.
Partner with cross-functional teams including sales, marketing, and product to align strategies and enhance the customer experience.

Required Education, Experience/Skills/Training:

WHAT TO BRING

3+ years’ experience in Customer Success, Account Management and/or Client Services, with a track record of developing new accounts
Stellar presentation, communication skills, both written and verbal
Product and technical aptitude with demonstrated experience translating customer needs into platform features & solutions
Excellent interpersonal skill with ability to build authentic relationships – both client facing and internal - and deal effectively with relational challenges as they arise
Self-motivated & organized; can multitask & prioritize
A strong interest in providing solutions for marketers and growing small businesses
Cross group collaboration skills and an ability to thrive in start-up like environment with minimal guidance, with a “get things done” attitude.

NICE-TO-HAVES

Experience with API integrations, Ad Tech tools or other scaled advertising approaches
SaaS experience

#DisneyAdvertising

The hiring range for this position in New York, NY is $98,700.00 to $120,500.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

今すぐ応募

Disney Entertainmentについて:

The Walt Disney Companyでは強力なブランドが集結し、最も革新的で、広範囲にわたる影響力と尊敬される企業をグローバルで構築しています。記憶に残るエンターテインメントと体験の裏では、才能ある人材で構成された多種多様なビジネスサポートチームが、ディズニーの比類なきストーリーに生命を吹き込むために尽力しています。

The Walt Disney Company について:

The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。

このポジションはDisney Advertising Sales, LLCという事業部門の一つであるDisney Entertainmentでのお仕事です。

Disney Advertising Sales, LLC は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。

求人応募における障害者への配慮

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

技術的な問題がある場合は、「よくあるご質問」をご覧ください。

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