About The Role

We are searching for an experienced Technical Program Manager to join our new Data Intelligence and Analytics (DnA) TPM org who will be responsible for helping drive business-critical initiatives across DnA. This role requires acute attention to detail, a strong sense of accountability, collaboration, technical understanding and experience managing cross workstream technology initiatives. In this role, you will directly contribute to the success of our Analytics team by holding regular planning sessions, stakeholders management, communications and status reporting, outlining strategic project deliverables and coordinating directly with Product, Engineering, and Analytics leaders across DTC (Streaming Direct to Consumer). 

At DTC, data is central to measuring all aspects of the business and critical to its operations and growth. DnA works closely with Business Operations, Data Engineering, Data Solutions, Product, and Partner Operations to drive tools and optimizations across the business. The Technical Program Manager will function as the interface between Data, Product, Operations, and Engineering teams; participating in coordination, alignment, road mapping and overall seamless delivery of best-in-class consumer applications. 

Responsibilities

• Maintain alignment on DnA wide communication strategy for intra-team communication, partner and stakeholder comms and executive updates, by being responsible for Team Wiki/Confluence page hygiene and maintenance 

• Helping DnA vertical teams adopt Project Management best practices: e.g., utilizing a unified project management tool, business models and processes with stakeholders and across DnA teams; automation and efficiency improvements 

• Ensuring DnA are providing their inputs and delivering their outputs on top priority DTC ongoing projects (e.g., launches, price rises) 

• Able and comfortable to work across partners and stakeholders from technical and engineering teams to business executives 

• Takes initiative and a proactive approach at finding ways to remove barriers to move a project forward 

• Accurately forecasting risks and mitigating exposure to accomplishing projects 

• Develop strong partnerships with engineering, product management and analytics leaders to drive focus on strategic and tactical program objectives 

• Build strategic relationships with key technology and business leaders to ensure program success 

• With an international manager and clients, working outside of standard business hours may be necessary

• Maintain and prioritize DnA Engineering requests, understanding technical concepts to effectively communicate with Engineering and address blockers or constraints

• Manage cross-vertical projects, assess risks, and identify the right resources by understanding team activities and solving analytical problems

• Convert business requirements alongside DnA verticals into high-level technical specifications and identify key contributors by understanding technical concepts and the domain

• Stay informed on upstream product changes and assess their impact on downstream data, requiring a deep understanding of data

Basic Qualifications

• 3+ years of experience as a Technical Program Manager, Project Manager or Scrum Master for a technology team 

• Background in Data Analytics, or history of working within an Analytics team preferred 

• Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency 

• Experience with large-scale organizational change efforts 

• Experience building broad, large-scale communications plans 

• Sense of humor and self-awareness (good understanding of your knowledge/limits) 

• Love for data and taking turning chaos into something actionable 

• High sense of ownership and a focus on building fast with awareness of limitations 

• Good understanding of ETL processing, Data Warehousing, familiarity with BI Visualization tools such as Looker and Tableau 

• Working knowledge of modern program management, analysis, and reporting tools such as Jira/Confluence, Airtable and MS Office 

• Knowledge of SDLC, data analytics ecosystem 

Required Education

• Bachelor’s degree in related field 

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Additional Information

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