About the Role & Team

Working in a team within EMEA DLO, the Content Distribution Coordinator is accountable for the efficient delivery of high-quality cost-effective digital broadcast materials for allocated clients across specific markets, within agreed timelines, technical specifications and localisation requirements. Demonstrating excellent customer focus and communication skills, the ability to prioritise and remain calm under pressure is essential. The role requires strong project management skills.

This is an office-based role. 4 days working in the Hammersmith, London office with 1 day working from home (Friday).

What You Will Do

Key Responsibilities

• Account Manage content delivery to specific platforms, and across assigned projects.
• Use technical expertise and knowledge of formats, post-production activities and/or localisation activities and different methods of delivery to choose the most cost-effective, high-quality means of servicing and supporting the customer.
• Negotiate timelines with external suppliers, track and co-ordinate projects.
• Regularly communicate with Clients/Platforms to understand their technology developments, and where we can target our service and content to add value.
• Work closely with Clients, Technical Manager and Onboarding team to test new delivery formats, onboard new platforms and assess associated costs as required.
• Contribute to the team, and collaborate on specific projects and opportunities to improve workflows and business processes.

Specific Tasks

• Review all assigned Deals to determine delivery requirements, priorities and identify costs.
• Co-ordinate end-to-end delivery of technical materials, and supplementary metadata to Clients.
• Research Library System to establish available elements and request movements as required.
• Raise accurate and timely internal and external orders.
• Update and maintain records to reflect current delivery status of materials and client specifications.
• Liaise with Clients, Content Management & Localisation team, Burbank or Vendors to resolve material rejections and co-ordinate repair work and replacement materials.
• Action recall notifications and update materials as required.
• Provide support to Clients and Vendors in the use of Disney and 3rd Party systems.
• Liaise with Library Management on proactive asset management.
• Push files via Digital delivery utilities as required.
• Ensure clients are recharged costs where appropriate via designated systems.

Other General Activities

• Attend and contribute to the Team; Departmental and Communication meetings and coordinate representation of Content Distribution within broader Company meetings as required.
• Drive to continually develop knowledge of the product slate, media types and territories, including customers & market dynamics.
• Participate in systems testing and contribute suggestions for workflow and systems improvement.

Required Qualifications & Skills

• Experience in TV Distribution/Post Production is an advantage
• Experience of File-based and High Definition technology, New Media and electronic file delivery is an advantage.
• Excellent administrative skills essential
• A high level of computer literacy essential

The Perks

• 25 days annual leave
• Private medical insurance & dental care
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing
• Excellent parental and guardian leave
• Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided the necessary accommodations to participate in the job application or interview process, to perform essential job functions, and to receive all benefits of employment. Please contact us to request accommodation.