About the Role & Team

At Disney, we’re storytellers! We make the impossible, possible! The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance and protect these exciting experiences.

The Assistant Manager acts as a brand ambassador by consistently creating a Store environment that is engaging, entertaining, innovative, and magical while upholding the integrity of the Disney brand to ensure that our Guests have “The Best Retail Experience in the World”. This is achieved through providing outstanding Guest Experience, developing Cast Members, maintaining Store visual standards, and following well-established policies and procedures. This is a full-time, exempt position.

You will report to the Store Manager

This is a Full-Time role

What You Will Do

• Support the Disney Store Mission of “Creating Magical Moments for Guests of all Ages” through encouraging communication, integrity, and passion for the Brand

• Coach and empower Cast Members to achieve maximum performance levels through daily feedback and performance management while upholding an environment that builds exceptional Guest Experiences. This is accomplished by fostering collaboration among Store, peers, and District partners.

• Perform the Stage Manager role inspiring Cast to share knowledge, enthusiasm, and passion for the Disney brand with internal and external Guests.

• Prioritize allocation of time and scheduling to champion and deliver the Disney experience for all Guests.

• Build and maintain excellence in Store standards that uphold the Guests’ expectations in storytelling and visual standards.

• Share ideas and collaborate with Store Manager to optimize innovative, high-quality product accessibility to meet Guests’ needs and partners in the selection, development, and retention of Cast Members.

• Reward and recognize the team; celebrate the achievements of others.

• Deliver operational excellence while controlling expenses (payroll, shrink, supplies, etc.) to positively impact Store’s profitability.

• Ensure adherence to all Company policies and procedures to protect Company assets, and to comply with federal, state/provincial, and local laws

Required Qualifications & Skills

• 1+ year of management experience in specialty retail or related service industry leadership role

• Excellent interpersonal and communication skills

• Proven ability to manage multiple business priorities through time management, prioritization, and organizational skills

• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts

• The job may require lifting boxes that weigh up to 40 lbs. and climbing a ladder

• Must maintain a professional appearance and carry out Disney Store guidelines

Preferred Qualifications

• 3+ years of management experience in specialty retail or related service industry leadership role

Education

• High School Diploma or equivalent

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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The hiring range for this position in New York, NY is $48,900 to $67,200 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.