Front Office VIP Coordinator - Full Time, $33.44/Hour
ENJOY THE MAGIC
Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more.
*Benefits and eligibility may vary by business and location
- SEGURO MÉDICO Y BIENESTAR
- OPCIONES DE CUIDADO INFANTILE
- TIEMPO LIBRE REMUNERADO
- PROGRAMAS DE JUBILACIÓN
- APOYO ECONÓMICO PARA LA EDUCACIÓN
- PAGOS SEMANALES
"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."
Ana, Sr. Researcher, ESPN
Detalles del empleo:
VIP Guest Services delivers exceptional vacation experiences for guests who require specialized service and attention . They serve as a consistent point of contact for these guests starting with itinerary planning during pre-visit communications and throughout the duration of their stay. The Cast Member will work closely with all lines of businesses within the resort, including the Executive Office. The Cast Member selected for this role will also be trained and proctored in Front Desk, Concierge, PBX and Room Assignment.
Responsabilidades:
- Assist with planning special attention guest’s vacation at Aulani, A Disney Resort & Spa
- Provide personalized and excellent Guest service to guest inquiries and requests
- Serve as liaison between special attention Guests and other lines of businesses
- Respond to and assist all Guest inquiries and concerns
- Maintain business and guest confidentiality
- Transport VIP Guests
- Always work in accordance with Disney’s Five Keys to provide excellent Disney service
- Complete other relevant tasks with leadership direction
Experiencia laboral requerida:
- Resort hotel operations required
- Valid Hawaii State driver’s license, and clean driving record for the past six months
- Must be able to satisfy and obtain airport security clearances for VIP arrivals
- Strong computer skills a must; ability to learn and work in different computer applications
- Exhibit strong ability to multi-task and focus in a fast-paced environment
- Possess exceptional Guest Service skill, including Guest Service Recovery
- Consistently models the Disney Values, Aulani Values and Disney’s Five Keys
- Comfortable working with high profile Guests and Executive offices
- Able to make operational decisions off of strong existing knowledge of Front Office operations
- Must be a critical thinker and problem solver
- Able to work effectively with minimal supervision
- Full flexibility with schedule, including AM, MID and PM shifts, including back-to-back shifts and possible split days off when business needs require
- Strong verbal and written communication skills
- Ability to remain professional and helpful when handling complex Guest concerns
- Enjoys talking about the resort experience and sharing detailed knowledge of Aulani, a Disney Resort and Spa
- Must stay calm in highly stressful situations
- You will need to successfully complete and pass all job-related training after onboarding
Experiencia deseada:
- College degree or above, major in tourism management or hotel management
- Previous work experience in a luxury hotel/front Desk environment
- Previous experience in a high volume, fast paced office type environment
- Detailed knowledge of Aulani, A Disney Resort and Spa and products
- Proficiency with Microsoft Office products including Microsoft Excel, Word and PowerPoint
Información adicional:
SCHEDULE AVAILABILTY
Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays.
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am.
SUBMITTING YOUR APPLICATION
After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking “Next” on each page, then “Submit” on the final page.
Keyword: Aulani Casting, aulanicasting
The pay rate for this role in Hawaii is $33.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.
Acerca de Aulani, A Disney Resort & Spa:
Combinando la belleza natural y el espíritu de las islas hawaianas con un toque de magia de Disney, Aulani, un Disney Resort & Spa acoge y celebra la cultura hawaiana y la narración de cuentos. Situado en casi 8,5 hectáreas de propiedad frente al mar en la isla de O‘ahu, el complejo fue diseñado exclusivamente para que las familias descubran la cultura, la historia y las tradiciones de Hawai‘i en un contexto de cielos azules y hermosas vistas. Los miembros del elenco son esenciales para dar vida a estas historias de Hawai‘i, al tiempo que defienden el reconocido servicio y las encantadoras ofertas de entretenimiento de Disney.
Acerca de The Walt Disney Company:
The Walt Disney Company, junto con sus subsidiarias y afiliadas, es una empresa internacional diversificada líder en entretenimiento familiar y medios de comunicación que incluye tres segmentos comerciales principales: Disney Entertainment, ESPN y Disney Experiences. Desde sus humildes comienzos como estudio de dibujos animados en la década de 1920 hasta su reconocido nombre en la industria del entretenimiento en la actualidad, Disney continúa con orgullo su legado de crear historias y experiencias de clase mundial para toda la familia. Las historias, los personajes y las experiencias de Disney llegan a consumidores e invitados de todos los rincones del mundo. Con operaciones en más de 40 países, nuestros empleados y miembros del elenco trabajan juntos para crear experiencias de entretenimiento que sean apreciadas a nivel local y global.
Este puesto es en Disney Vacation Club Hawaii Management Company, LLC, que forma parte de una empresa comercial que denominamos Aulani, A Disney Resort & Spa.
Disney Vacation Club Hawaii Management Company, LLC es un empleador que ofrece igualdad de oportunidades. Los solicitantes recibirán consideración para el empleo independientemente de su raza, religión, color, sexo, orientación sexual, género, identidad de género, expresión de género, nacionalidad, ascendencia, edad, estado civil, condición de militar o veterano, afección médica, información genética o discapacidad, o cualquier otro fundamento prohibido por la ley federal, estatal o local. Disney defiende un entorno empresarial donde las ideas y decisiones de todas las personas nos ayudan a crecer, innovar, crear las mejores historias y ser relevantes en un mundo en constante evolución.
ADAPTACIÓN POR DISCAPACIDAD PARA SOLICITUDES DE EMPLEO
The Walt Disney Company y sus compañías afiliadas son empleadores que ofrecen igualdad de oportunidades de empleo y dan la bienvenida a todos los solicitantes de empleo, incluidas las personas con discapacidades y los veteranos con discapacidades. Si tienes una discapacidad y crees que necesitas una adaptación razonable para buscar un puesto vacante o presentar una solicitud para un puesto, envía un correo electrónico a Candidate.Accommodations@Disney.com con tu solicitud. Esta dirección de correo electrónico no es para consultas generales de empleo ni para correspondencia. Solo responderemos a aquellas solicitudes relacionadas con la accesibilidad del sistema de solicitud en línea debido a una discapacidad.
¿Tiene problemas técnicos? Consulte las preguntas frecuentes para obtener ayuda.
Hiring Process
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Where Does Your Story Begin?
Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.
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Be Part of the Story
There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.
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The Next Chapter
Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.
Explora esta ubicación Kapolei, HI
Ubicado en la esquina sudoeste de la isla de O’ahu, Kapolei es un centro moderno para los hawaianos que buscan servicios urbanos sin el ajetreo que la capital del estado, Honolulu, puede atraer.
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