Investigations Manager

Would you like to be a part of the team that conducts research and investigations that protect the people, assets, and brand of The Walt Disney Company (TWDC)? Apply Today!

About your future team

The Global Security Investigations (GSI) Team is a 24/7 response unit supporting the Global Security division. The GSI team conducts research on various topics, including loss or theft of intellectual property or personal information, employee misconduct, physical property theft, workplace violence matters, and cybercrime. In addition, our GSI team develops threat assessments and mitigation strategies to keep people safe. The team collaborates closely with several other business groups, including Human Resources, Employee Relations, and Legal, as well as external partners such as local, federal, and/or international law enforcement, while conducting these investigations.

Every day as an Investigations Manager is unique and depending on the day you will…

• Conduct and document complex investigations into unlawful activity and violations of company policies and procedures efficiently, thoroughly, and professionally.
• Conduct open-source intelligence (OSINT) and internet research to support investigative matters
• Prioritize multiple tasks and responsibilities in a fast-paced environment while maintaining positive customer/client relations.
• Author detailed professional reports and maintain well-organized and accurate incident files.
• Collaborate with other Investigations Managers to conduct investigations. Work with other Investigative partners on security and investigative enhancements and process improvement initiatives.
• Interface, as necessary, with executives on security and investigative matters.
• Maintain strict discretion and confidentiality regarding assignments and investigations.
• Partner with other business units to develop and deliver employee training to maintain awareness and minimize incidents.
• Assist the GSI team with Global Security related events and functions.
• Deliver exceptional, individualized, and attentive customer service to department clients throughout investigations and incidents.
• Foster strong relationships through proactive, hands-on engagement with clients and partners.
• Speak to reporting parties and conduct interviews in-person
• Be assigned pre-scheduled after-hours and weekend on-call duties to respond to urgent issues and meet the department's needs and requirements.
• Be flexible with work hours, and be available via mobile work phone 24/7, as you may be required to respond to critical investigative matters than may fall outside of your pre-scheduled after-hours and weekend on-call duties.
• Work on-site.
• Be open to travel as it may be required.

Here’s what you will need to be successful in the role…

• Minimum of 5 years or more of experience in investigative practices, including: conducting interviews; locating, reviewing, and analyzing data; conducting investigative research in physical security systems (CCTV, alarms, access control); preserving evidence; and producing cohesive and thorough written reports. 
• Advanced internet research skills. Strong knowledge of online research techniques, search engines, and databases.
• Extensive practical experience and proficiency in Open-Source Intelligence (OSINT)
• Excellent critical thinking and analytical skills to assess the quality and relevance of online information.
• Experience with standard case management systems, including entering and maintaining case documents and evidence.

• Excellent written and interpersonal communication skills.

• Experience in fundamental business skills; proficiency in standard office software programs, such as word processing, spreadsheets, presentation software (PowerPoint, Prezi, etc.), and collaboration tools (Teams, Slack, Zoom, etc.)
• Experience in leading a security operations or investigative team or history of increasing responsibility in a security or investigative operations structure
• Experience interfacing with local, state, federal or international law enforcement agencies.

It would be a plus if you have these skills…

• Experience in multidisciplinary threat assessment methodology
• Cyber security awareness and experience in conducting computer-related investigations.
• Experience with producing basic statistics and case analysis data in a standard case management system.
• Experience in corporate structure and culture.
• Certifications in PCI, CPP, CTM, CFE and/or CFI.
   

Education is important to us, here is what we are looking for…

• Bachelor’s degree and or equivalent experience

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
 

#DisneySecurity

The hiring range for this position in California is $102,000.00 - $136,700.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.