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DLR Operations Coordinator

Job ID 10114535 Location Anaheim, California, United States Business Disneyland Resort Date posted Feb. 26, 2025
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Job Summary:

The DLR Operations Coordinator provides administrative, clerical and project management support for executive leadership, their direct reports and Cast.

In this role, you will support executives by providing project management support, research, and reporting.  Additionally, you will prepare documents, agendas, executive summaries and presentations which may include use of digital/technology solutions for virtual presentations.  You will fulfill other ad-hoc leader requests, support executive leadership, their direct reports and Cast (schedule complex meetings, prepare agendas to support business needs/objectives, capture and track action items/deliverables, optimizing leader’s schedules, and process/manage purchases & expenses) as well as being a part of the team.  It is expected that you will identify and drive efficiencies with the ability to self-educate and seek out resources to advance the business.

Responsibilities:

  • Coordinates, participates, and supports all stages of project lifecycle including; Initiation, Planning, Execution, Control and Closure.
  • Orchestrates communication and stakeholder engagement for projects to ensure individuals have the information required to complete deliverables.
  • Prepares and analyzes data. Conducts tracking as needed to support data collection/research.
  • Completes research, develops high profile presentations and prepares materials.
  • Prepares documents, agendas, reports, and executive summaries that support meeting objectives.
  • Prepares presentations in support of project to include which may include use of digital/technology solutions for virtual presentations.
  • Process/manage team's purchase orders, vendor contracts as well as leadership's expense reports.
  • Create travel itineraries that support leader's business objectives.  Calendars and coordinates travel and meetings with key partners associated with itineraries.
  • Prepares regular/weekly reports and business summaries for multiple (2-3) Operations General Managers.  May include support of the Vice President (e.g. weekly update reports that go to Sr. site Executives as well as other weekly operational reports used by leadership.)
  • Meeting coordination: prepares agendas to support business needs/objectives, captures and tracks action items/deliverables, completes follow-up as necessary with leaders/key partners to drive work to completion. (e.g. weekly GM or Sr Leader meetings, partner meetings, other business meetings, etc.)
  • Optimize scheduling of commitments on leaders' calendar. Be familiar with leaders' schedule(s) and adjust as needed to meet daily/weekly priorities.
  • Integration: Works as part of team to work better, faster, and smarter. Remains flexible in fast paced environment.  Seeks out key partners/team members to identify best practices. Works with others to identify and drive efficiencies.
  • Managing ad-hoc projects given by the supported executive.
  • Review operating practices and implement improvements where necessary.
  • Support event planning (e.g. birthdays, service anniversary recognition, lunch & learns, team building activities, skip level sessions, etc.)
  • Manage administrative office areas, including the procurement of supplies and maintenance of a well-organized office environment.

Basic Qualifications:

  • Demonstrated ability to manage heavy workloads, prioritize work appropriately and meet assigned deadlines.
  • Strong interpersonal communication skills to manage internal and external resources and work collaboratively with cross-functional and diverse teams.
  • Excellent organizational and analytical skills.
  • Bachelor’s degree or equivalent.
  • 2-3 years of administrative, project coordination and/or equivalent experience.
  • Excellent written and verbal communication skills, including excellent proficiency in English grammar.
  • Strong interpersonal skills, and the ability to build, maintain and manage relationships of the Walt Disney Company both internally and externally.
  • Strong organizational skills and attention to detail.
  •  Ability to track and organize a large volume of details, data, and tasks.
  • Ability to appropriately respond to and resolve cast and guest issues with little direction.
  • Ability to multi-task and prioritize deadlines/deliverables, making independent on-the-spot decisions to ensure smooth and efficient operations.
  • A proactive self-starter with a positive, can-do attitude.
  • Reliably handles confidential information.
  • Master of Microsoft Office Suites and working in Windows environment. Confidence to learn new programs such as SAP, collaborative work platforms and Concur.
  • Exceptional delivery of assertive professionalism, offer creative solutions to problems, maximize and drive work products and showcase action-oriented follow-through, be flexible with work schedule and meet impromptu demands.

Required Education:

  • High school degree, GED or equivalent experience.

Preferred Education:

  • Bachelor’s Degree.

The hiring range for this position is $62,400.00-$71,300.00. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disneyland Resort:

When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500-acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disneyland Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Hiring Process

  • Where Does Your Story Begin?

    Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

  • Be Part of the Story

    There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

  • The Next Chapter

    Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Anaheim, CA

Anaheim, the home of Disneyland Resort and is at the center of family fun between Southern California theme parks and Orange County beaches, a place people go for year-round excitement and then are pleasantly surprised by the local culture and hidden gems.

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