Assistant Housekeeping Manager

Job ID 1163151BR Location Shipboard Business Disney Cruise Line Date posted Sep. 29, 2024

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HEALTH INSURANCE & WELLBEING
CHILDCARE OPTIONS
PAID TIME OFF
RETIREMENT PROGRAMS
TUITION ASSISTANCE
WEEKLY PAY

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"I didn't think it was possible that something I did for fun - telling sports stories through stats - could become my job until I came here."

Ana, Sr. Researcher, ESPN

Job Summary:

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.

As an Assistant Housekeeping Manager, you will use your housekeeping knowledge, while building lasting relationships with other department managers and staff. Collectively, you will share a common goal, and that is to exceed Guest expectations. Additionally, you will help develop housekeeping crew, as you guide them on their path to success! Thus, you will play an important role within the Disney Cruise Line team.

You will report to the Housekeeping Manager.

Level: Officer (2 Stripes)

Responsibilities:

Responsible for assigned area/location including but not limited to: Guest Staterooms/Crew Accommodations, Night Operations, Public Areas, Deck, Wardrobe, Floor Care
Uphold the highest standards of cleanliness and maintenance of ship
Conduct daily area Inspections and confirm they comply to our Show quality and maintenance and USPH standards
Ensuring MLC 2006 compliance/accurate time recording practices are being followed in Company provided systems for crew members
Overall scheduling of the team with work assignments
Handle and resolve housekeeping related Guest issues in a timely manner
Conduct daily inspection of designated areas which includes: Daily Stateroom Inspection as per Quality Standard as well as Stateroom Pest Management Inspection & Quarterly Stateroom Inspection (maintenance & upkeep)
Ensure all housekeeping areas meet USPH and Coast Guard regulations
Oversee appropriate use and operation of housekeeping equipment and chemicals
Supervise luggage operations on embark/debark days
Facilitate department meetings; conduct daily pre-shift and break out meetings
Timely communication, documentation and appropriate follow up on all guest issues
Provide leadership and development to team

Basic Qualifications:

Minimum 2 years Housekeeping Leadership experience on ships or 200+ room 5 Star hotel, within the last 4 Years
Proven experience leading a diverse team
Demonstrated strong communication skills, both verbal and written
Demonstrated ability to handle multiple tasks
Ability to make decisions
Strong partnering, collaboration and relationship skills with various Line of Business/Departmental Leaders
Strong Computer skills (Microsoft Programs) with a demonstrated proficiency with PC based data bases
Knowledge of maintenance reporting cloud-based systems and hotel integration, with an openness to learning new ones

Preferred Qualifications:

Hospitality Management degree or equivalent a plus
Dry-dock, re-fit Experience a plus
New Ship/Launch Experience a plus
Knowledgeable of guidelines (i.e. USPH, MLC, ILO)

Additional Information:

This is a shipboard role.

Benefits offered year-round, on contract and off-contract, as long as return contract is signed, including Major Medical Coverage, Short & Long Term Disability, Life Insurance and Retirement Savings Plan Option

You must:

Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
Be willing to follow and perform safety role, emergency responsibilities and associated responsibilities as specified in the ship Assembly Plan
Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations

You Responsibilities:

Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
Complete a pre-employment medical
Obtain a criminal background check
Bring approved work shoes

Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

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About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard the fleet of five ships – the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish – and Disney’s private island paradise in the Bahamas - Castaway Cay, crew members provide guests with unparalleled service, enchanting storytelling and immersive family entertainment that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Cruise Line.

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