Sr Product Manager I, Commerce Retention

Job ID 10101911 Location Santa Monica, California, United States / Bristol, Connecticut, United States / San Francisco, California, United States / New York, New York, United States / Seattle, Washington, United States Business Disney Entertainment & ESPN Technology Date posted Sep. 23, 2024

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Job Summary:

Disney Entertainment & ESPN Technology

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.
Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.
Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

The Commerce, Growth & Identity (CGI) team is dedicated to three business-critical areas at Disney that will help transform its media business. They create seamless user experiences for consumers who can choose from a wide range of subscription plans, enabling more choice and flexibility. The CGI team is also focused on building innovative and cutting-edge capabilities that will drive subscriptions, engagement, and monetization across Disney’s streaming and digital products.

Job Description

The Senior Product Manager will own the roadmap and execution across the commerce organization to create first-class experiences that retain our subscribers within Disney Entertainment and ESPN Technology. This is a global role with broad scope across all platforms that our products are offered — website, mobile app, and streaming devices. The ideal candidate has a deep understanding of user motivations and the variables that influence voluntary churn. They must also be able to think and build for scale while being flexible enough to adapt for regional requirements.

If you are someone whose dream job sits between business strategy and engineering, you are an expert in driving successful execution, and are excited to build scalable features that will drive global growth for years to come, we invite you to apply for this role.

Responsibilities

Define the priorities to maximize subscriber retention across multiple platforms and services, with a focus on the churn experience from our website.
Partner with the Retention Product team to manage the retention roadmap and experimentation backlog for the global subscriber base.
Socialize and gain alignment for requirements across other domains such as identity, billing, data science, and engagement.
Communicate and document plans effectively and consistently, to organize work for execution - both feature releases and experiments.
Work with engineering, design, and program management teams to deliver work on time and with high quality.
Partner with regional stakeholders around the world to address consumer, legal, and regulatory nuances while solving for global scale.
Identify new opportunities and effectively influence the Product roadmap with executives and workstream leads through the use of data and strong Product sense.

Basic Qualifications

Bachelor’s degree and 5+ years of product management experience or advanced degree, focusing on driving business outcomes through flawless execution on new features, capabilities and experimentation
Exceptional written and verbal skills, a proven ability to translate strategy into impactful deliverables
Ability to make decisions in a fast-paced environment with constantly evolving business needs.
Strong analytical skills and independence, using self-service data dashboards to provide recommendations. Champion for data gaps and independently drives towards accurate and comprehensive insights.

Required Education

Education in technology or business domains. An undergraduate degree in computer science, engineering, finance, economics or related disciplines is a plus. MBA preferred.

The hiring range for this position in New York, NY and Seattle, WA is $142,600 to $191,100 per year , in Santa Monica, CA is $136,100 to $182,400 per year, in San Francisco, CA is $149,000 to $199,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Entertainment & ESPN Technology:

Disney Entertainment and ESPN Technology (DE&E Technology) provides the technological backbone and product development for Disney’s two media business units, while helping to keep the company at the vanguard of innovation – enabling the Company to continuously leverage technology to enhance storytelling and creativity, while delivering scalability, flexibility, and efficiency for its businesses.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Technology LLC, which is part of a business we call Disney Entertainment & ESPN Technology.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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