Food & Beverage Guest Experience Manager (Cotino™)

Job ID 10116201 Location Rancho Mirage, California, United States / Palm Desert, California, United States Business Disney Experiences Date posted Apr. 06, 2025

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Job Summary:

As an Artisan Club Food & Beverage Guest Experience Manager, you will be part of the Cotino™, A Storyliving by Disney™ community team. This team is focused on delivering exceptional Disney experiences for our private club members and guests. Our Food & Beverage Managers are committed to ensuring that our Cast Members feel safe, welcomed, and supported to deliver incredible and uncompromising Guest experiences. You will lead and support employees while equipping them with the knowledge and resources needed to perform their functions in a variety of service styles. You will oversee and orchestrate all aspects of the day-to-day operation, leading hourly employees and managing ongoing logistics, all while making informed decisions that will lead to personalized experiences for our members, taking into account the overarching goals of the business including service excellence and financial targets. These responsibilities span all aspects of Food & Beverage including a full-service restaurant, beach bar, beach service, and other areas of catering.

This role will be onsite at Cotino™, A Storyliving by Disney™ community in Rancho Mirage, California and will report to the Artisan Club Operations Director.

Responsibilities:

Demonstrate a passion for food & beverage service with an ability to exude genuine hospitality for a dynamic Guest audience that consists predominantly of individuals with a high level of repeat visitation
Provide daily leadership to Cast Members by reward and recognition, coaching, counseling, discipline and training and development
Mentor and develop team through development plans for future management
Observe working conditions to ensure adherence to Guest service standards, compliance standards and food safety/sanitation guidelines, seeking out opportunities for improvement
Lead by example to provide a positive work environment for the overall Food & Beverage team
Work with partners to adapt and evolve operations to ensure efficient and seamless Guest and Cast experiences
Ensure Cast are current and compliant with all required training and certifications
Continue to look for ways to enhance the profitability of operations
Complete daily administrative paperwork and prepares operational reports as requested
Utilize systems and tools to achieve financial targets (Labor, Food Cost, Revenue)
Maintain appropriate staffing levels and schedules for a varied and diversified operation
Exhibit an understanding of the unique components that are inherent in a private club environment, managing the distinct relationships that are built as a result of ongoing repeat visitation, while setting appropriate expectations and levels of accountability amongst the team
Exhibit flexibility and knowledge of varied service styles, including event planning and execution
Support decisions to accomplish financial goals

Basic Qualifications:

Minimum of 2 years of leadership experience overseeing a food & beverage operation with direct reports
Minimum of 2 years of relevant work experience in the hospitality business, preferably fine dining
Understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, food cost)
Receptiveness to lead a team independently in an operation with multiple line of business components including Food & Beverage, Recreation and Concierge-style Guest Service
Innate creativity to seek solutions, while also anticipating opportunities
Ease incorporating and promoting change
Dedicated desire to motivate and mentor employees, with the ability to navigate and lead amidst constant change
Commitment to diversity, encouraging an inclusive work environment that supports workforce diversity and diverse perspectives
Proven excellent verbal and written communication skills
Ability to listen effectively and communicate verbally and in written form
Possess excellent interpersonal and organizational skills
Proven strong Guest Service orientation
Basic understanding of food sanitation
Available to commit to work any day of the week during any shift including weekends, nights and holidays
Valid CA Driver's License in good standing

Preferred Qualifications:

Knowledge of wine and spirits, including proficiency in wine and food pairings, cocktail creation, and industry trends
Experience working in a luxury resort or private club environment
Multi-lingual

Required Education:

High school diploma or equivalent

Preferred Education:

Bachelor's degree in Club, Restaurant, Hospitality Management or equivalent field experience

Our Benefits:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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The hiring range for this position in Rancho Mirage, CA is $64,300 to $86,200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Storyliving by Disney Club, Inc., which is part of a business we call Disney Experiences.

Storyliving by Disney Club, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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