Reservation Clerk

Job ID 10106859 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Nov. 22, 2024

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Job Summary:

About the Role & Team:

"We make magic." That's our motto at Walt Disney Parks and Resorts. And it permeates everything we do. The Walt Disney Company is a world-class entertainment. Walt's passion was to envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we're constantly looking for new ways to enhance these exciting experiences. Bring your individual talents here and discover for yourself why a career with Disney is the opportunity you've been looking for!

"It takes people to make the dream a reality." Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, working for Walt Disney Parks and Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are overseer and connection to our legacy and the backbone of our thriving innovations. Join our organization and watch your dreams come true.

This is a full time Clerical Hourly role.

You will report to the Proprietor of the Grand Floridian Beach Resort & Spa.

What You Will Do:

You will partner with other departments to resolve dining issues, plan special celebrations, facilitate large party reservations and notate dietary needs.

Make and confirm dining reservations adhering to AAA Five-Diamond, Forbes Five-Star, and Michelin Travel Guide etiquette and service.
Work with A la Carte, Avail SE, Guest Service Suite, and Lilo
Connect with guests and other cast to resolve reservations issues, dietary needs and booking large parties.
Work with other Cast Members, convention services, disability offices, Very Important People (VIP) offices and Management, using Microsoft programs daily
Complete general office tasks daily
Demonstrated ability to handle multiple tasks and/or projects simultaneously
Consistent track record working well in a fast-paced environment with tight deadlines
Demonstrated ability to manage conflict/resolution

Required Qualifications & Skills:

Proficiency using a computer and computer programs like Microsoft Suites (Office – Word, Excel, PowerPoint, etc.), and learn new software applications
Knowledge of A La carte, Avail SE, Guest Service Suite, and Lilo
Ability to lift 10 lbs
Knowledge of wine and spirits
Type at least 50 words per minute
Flexibility with work schedule, including work nights, holidays, weekends and extended hours
Knowledge of refunding to share point
Knowledge of Lilo Systems and Web BEO

Preferred Qualifications:

Bilingual Skills
Demonstrated proofreading skills
Understanding of Walt Disney World procedures
Ability to maintain and keep high levels of confidentiality
Collaboration skills
Validated Guest Service skills

Preferred Education:

Bachelor Degree or equivalent experience

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.