Guest Experience Manager, Catering

Job ID 10108669 Location Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Dec. 11, 2024

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Job Summary:

About the Role & Team:

"We make magic!” That’s our motto at Walt Disney Parks and Resorts, and it permeates everything we do. As a Catering Guest Experience Manager, you will provide clients with a memorable catering experience, managing Event Operations/Catering Cast Members with leadership and a creative and positive work environment. This position will be the liaison between the Sales and Service teams, the Culinary team, and the Parks and Resorts teams, to ensure the integrity of the partners and the events.

If selected for this role, you will report to the Catering Manager.

This is a Full-Time role.

What You Will Do:

Execute events both from a Convention logistic and Catering operation side
Work directly with Catering, Culinary, and Entertainment partners and with all clients, accordingly
Lead Convention and Catering Cast during Events
Be responsible for overall performance of the client catering happiness during an Event
Promote a safe work environment and food safety culture
Demonstrate technical and position required expertise (e.g., safety and service standards, regulatory requirements, processes and procedures)
Be visible and available to respond to the needs of client, cast members, and peers from other workgroups
Lead and guide cast members through event operational performance, by delivering real-time feedback
Recognize team members for outstanding performance, customer service, and safety-supportive behaviors
Set near-term priorities, clear and consistent direction and expectations for cast members
Build employee engagement through frequent communication, following-up and following through with cast members, mentoring, listening, and providing developmental feedback
Work cross-departmentally and cross-organizationally to achieve shared goals, understand impact of decisions on other functional areas
Identify and clear obstacles to ensure successful event
Perform administrative duties such as attend meetings, compile operational metrics, complete required reports and read and respond to emails
Investigate/ respond to performance, attendance, safety complaints, and other work issues
Communicate event details with Park and resort Partners, Conventions Services, Clients, and Cast

Required Qualifications & Skills:

At least five years Catering or Convention experience in a resort environment or relevant experience
Understanding of the Convention business
Experience coordinating the planning, communication, execution, and evaluation of events
Creativity to find solutions in new ways and improve the Guest and Client experiences
Ability to empower and manage a team
Ability to work in a fast-paced environment
Ability to lead in stressful situations
Ability to optimally resolve conflict
Ability to effectively work with cast members at all levels of the organization
Schedule availability to include weekends, variable shifts, and holidays

Preferred Qualifications:

At least two years of Food & Beverage Management experience
Event planning or event services experience
Talent for developing partnerships and work with all team members in the organization
Knowledge of Walt Disney World procedures
Knowledge of Matra, My Time, CDS
Lean Manufacturing/Continuous Improvement experience
Experience working in a high volume, restaurant or catering environment
Food safety certification

Education:

High School Diploma or equivalent

Preferred Education:

Bachelor's Degree in Hospitality Management or equivalent

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Lake Buena Vista, FL

Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.