Lead Technical Project Manager

Job ID 10098008 Location Celebration, Florida, United States Business Disney Experiences Date posted Sep. 12, 2024

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Job Summary:

Lead Technical Project Manager

About the Role & Team

“We Power the Magic!” That’s our motto at Disney Experiences - Technology & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.

The DX Technology & Digital team is responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise lines of business as well as other initiatives including the MyDisneyExperience and Hey, Disney!

The Lead Technical Project Manager is responsible for all aspects of project management for large programs and projects.

This a full time role that sits in our Orlando Florida office.

What You Will Do

Work on high-priority, multi-site strategic programs
- Lead and drive cross-functional projects, and individual project tracks through full delivery life cycle ensuring project is delivered timely and on-budget.
- Work with engineering teams, including Software Engineers, Product Managers, Architects, and leadership to establish processes across all program areas that will ensure success on high priority business initiatives and improve efficiency.
- Lead and direct junior technical project managers in the execution of their work during the project lifecycle
- Work with business leaders and key stakeholders to support engineering efforts for projects within a program
- Defines, optimizes, and manages Agile project management ceremonies and processes at the team-of-teams level.
Project Leadership, Planning and Execution
- Lead and manage large-scale, complex programs and/or projects, ensuring seamless collaboration across various teams and workstreams.
- Anticipate risks and develop mitigation plans; analyze mitigation plans and communicate plans to stakeholders
- Maintain accurate project documentation, including: RAID log, scope, project plans, budget, etc.
- Articulate a technical solution into business strategy and understand the big picture as it relates to business value..
Financial Management
- Reconcile project actuals and determine forecast course corrections
- Achieve a detailed understanding of how project is billed, including changes to forecast
- Maintain up-to-date budget documentation
- Proactively communicate forecast budget or changes to leadership
Project Resource Management
- Align resource capacity maps to project plans accounting for cross-project dependencies
- Drive integration with resource managers, delivery managers and leadership
- Monitor resource capacity, balancing work and budget (over/under)
Risk Management & Problem Solving
- Manage scope changes and variances, assess impact to timeline and budget, and communicate
- Proactively collaborate and identify solutions to as unexpected issues arise to maintain progress
- Provide transparent communication of risks, issues, dependencies, decisions, scope change, impacts and solutions
Stakeholder Communication & Management
- Lead stakeholder coordination and engagement to ensure understanding of project requirements, scope, goals, priorities and timelines.
- Engage stakeholders to ensure decision and change management processes are followed
- Create and own communication plan & cadence of project meetings
- Manage stakeholder expectations, build strong relationships and trust
Transparent Project Reporting
- Identify health / progress metrics
- Lead project meetings and maintain minutes, including purpose, agenda and deliverables and progress towards goals/ milestones
- Prepare and distribute weekly status updates
- Enable data-driven storytelling with Data visualization
- Prepare and facilitate project status presentations, dashboards, risk assessments and data-driven storytelling for leadership and executives

Required Qualifications & Skills

7+ years of technical project/program management experience working with technical teams developing enterprise class solutions
Technical aptitude:
- Understanding of Cloud, APIs, services, database technologies, technologist roles and responsibilities, capabilities & platform dependencies, software development lifecycle, engineering and/or product development
- Influence and negotiation, communication, professional maturity & organizational savvy, relationship building, dependency mapping
- Hands-on experience with practices such as Agile, Lean, Kanban, Waterfall as well as extensive experience with pragmatic blending of styles to facilitate collaboration and delivery
- Deep understanding of Agile technical practices, DevOps and testing concepts (CI/CD, TDD)
- Significant experience in coaching and mentoring teams on project management practices including Agile, Lean, Kanban, Waterfall
- Excellent ability to understand architectural and technical aspects of projects
- Excellent organizational, communication (written and verbal) and time management skills with attention to detail
- Experience managing large budgets
Tools:
- Office productivity software, including Microsoft suite, Keynote, Smartsheet,
- Project management software, including MyPPM (Clarity), MyJira
- Reporting tools, including Tableau, PowerBI

Preferred Qualifications

Technical project management experience in Commerce or a related field
Project Management Professional (PMP) Certification
Experience in supporting large-scale, global software development programs
Agile Certifications ie CSM; ACP; CPO; SAFe; LeSS

Education

Bachelors Degree in Computer Science, Information Systems, Engineering, Finance, Accounting or equivalent relevant experience.
7 + years of relevant experience.

Preferred Education:

Master’s Degree in Computer Science, Information Systems, Engineering, Finance, Accounting or related field or equivalent relevant experience.
5+ years of relevant experience

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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Explore this Location Celebration, FL

The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.