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Labor Admin Associate(Internal Assignment/Project Hire)

Job ID 10114106 Location Celebration, Florida, United States Business Disney Vacation Club Date posted Feb. 27, 2025
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Job Summary:

*This role is a Project Hire/Temporary Assignment (PH/TA) that is expected to be 12 months in length; note the timeframe may shift based on business needs.

“Disney Vacation Club, a leader in vacation ownership, debuted in 1991 with a flexible, vacation points-based system rather than the traditional fixed-week timeshare model. Today, Disney Vacation Club has more than 250,000 member families, from all 50 states and approximately 100 countries, who have discovered the joys of membership.”

The Labor Admin Associate for Disney Vacation Club plays a key role within the Labor Operations team, supporting Disney Vacation Club Member Experiences, including both Contact Center and park operations. This position provides comprehensive labor support for a team of over 400 hourly and salaried Cast Members across a variety of operational areas. Serving as the central point of coordination, Labor Admin Associates oversee Cast activities using a suite of labor management tools and Avaya Telecom software to ensure smooth and efficient operations.

The Labor Admin Associate reports to the Labor Manager and sits in Celebration, FL.

You Will:

  • Plan, manage, and monitor all labor support functions for DVC Member Experiences operations, including schedule planning (preferences, adjustments, time-off requests, extra hours, meetings, and training).

  • Oversee day-to-day operational staffing across multiple functions (Contact Center, park operations, and Member events), addressing needs to ensure productivity, service goals, and labor objectives are met or exceeded.

  • Audit and manage scheduling and payroll records using MY TIME, ensuring accuracy and resolving issues in partnership with Labor Administration, Time Team, and Leave Administration.

  • Provide operational updates to leadership regarding service performance, staffing assignments, attendance issues, and documentation needs.

  • Support Cast Members with scheduling, payroll, and leave of absence inquiries, maintaining accurate records and ensuring compliance with policies.

  • Respond to a dedicated phone line to assist internal Cast with Guest Service-related needs.

  • Complete ad hoc labor tasks and projects as directed.

You Will Have:

  • 1 + years of experience in operational support, labor administration, or a similar role, preferably with a focus on scheduling, payroll management, and workforce coordination.

  • Demonstrated ability to make quick, logical decisions in real-time to optimize scheduling and improve efficiency.

  • Proven commitment to maintaining high levels of confidentiality, upholding Disney’s standards for business integrity.

  • Proficiency in Windows-based systems, including Word, Excel, Outlook, and SharePoint.

  • Exceptional attention to detail and strong observational skills.

  • Skilled in self-prioritization and consistently meeting deadlines in a dynamic environment.

  • Experience driving financial success and operational efficiency in fast-paced, guest service-oriented settings.

  • Capable of working independently while thriving in collaborative team environments.

  • Eager to learn and adapt to new software applications and evolving procedures in a growing organization.

  • Flexibility to work varied schedules, including nights, weekends, and holidays.

Preferred Qualifications:

  • 2 + years of experience in deployment, operations coordination, or a comparable labor-focused role.

  • Strong knowledge of contact center operations and associated performance metrics.

  • Demonstrated understanding of labor policies and procedures.

  • Hands-on experience with workforce management tools such as eWorkforce Planning/NICE IEX, GEMS, CDS, Avaya, SAP, Workday, MY TIME, or similar labor management software.

Required Education:

  • High School Diploma or equivalent.

Preferred Education:

  • Bachelor's Degree in Business Administration, Operations Management, Labor or related field.

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

About The Walt Disney Company

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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About Disney Vacation Club:

Disney Vacation Club is a leader in vacation ownership and provides families the flexibility to personalize their vacation experiences as their vacation interests change over time. Disney Vacation Club cast members help bring touches of Disney magic to members and guests who stay at any one of 14 Disney Vacation Club destinations, including Walt Disney World Resort; Disneyland Resort; Hilton Head Island, South Carolina and Vero Beach, Florida.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Club Management, LLC., which is part of a business we call Disney Vacation Club.

Disney Vacation Club Management, LLC. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

  • Where Does Your Story Begin?

    Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

  • Be Part of the Story

    There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

  • The Next Chapter

    Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Celebration, FL

The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.

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