Customer Engagement Manager - Budget Management

Job ID 10106989 Location Celebration, Florida, United States Business Disney Experiences Date posted Dec. 10, 2024

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Job Summary:

About the Role & Team

Customer Engagement (CE) is part of the Marketing Center of Excellence within Disney Experiences (DX). We connect consumers to the place where dreams come true through the development of holistic, audience-focused, data-driven communication plans across offline, digital and direct relationship channels.

The CE Budget Management team is seeking an essential member to support the DX businesses. As a CE Budget Manager (Project Hire), you will serve as a vital liaison between the global marketing teams and various finance teams ensuring the accurate, effective and efficient administration of a variety of budgetary tasks.

This team provides strategic, financial, and analytical leadership by developing positive relationships and outstanding service. The ideal candidate will be an accomplished professional with proven financial experience, the ability to work independently in a dynamic, fast-pace environment, who can multi-task, challenge assumptions and make recommendations to the team, partners and senior leaders.

This role will be responsible for facilitating invoice payments; supervising and analyzing payment data in various platforms; assisting with the handling of purchase orders and the processing of postage checks for executive approval and disbursement. Other responsibilities will include assisting in the monthly, quarterly, and annual finance submissions; aiding in the development of new tracking and reporting templates; helping to prepare tools and processes for future planning and analysis. Additionally, you will help promote the development and sustainment of team policy, procedure and provide assistance in any vital budget documentation, tracking and reporting.

If this sounds like you, we encourage you to apply!

What You Will Do:

Process invoices for payment and work with multiple partners to facilitate timely remittance
Use CE workflow system to manage and prioritize payment activities based on urgency and importance
Research issues with past invoices and respond to internal financial audits
Work directly and perform vital coordination efforts with CE internal and external partners
Work with team members and partners to improve existing processes and develop new processes to further improve overall efficiencies
Partner with Customer Engagement team members to respond to various budget requests
Create strong partnerships with many stakeholders across multiple Disney businesses and organizations
Present and communicate effectively to all levels of leadership, including senior executives
Supervise the CE Budget team mailbox and lead daily communications, inquiries, and updates
Request, monitor, and maintain purchase orders and insertion orders required to pay vendor invoices

Basic Qualifications:

3+ years' work experience
Minimum of 1-2 years of progressive experience with growing responsibility in Finance/Accounting or Business Development
Demonstrated analytical ability and strong computer/systems skills. Proven experience in Microsoft Office Suite (Excel, Word and PowerPoint) required
Proficient experience in large data sets and Excel formulas
Practical experience with Coupa, SAP or similar enterprise resource planning software
Excellent written and verbal communication skills, with proven experience communicating with team members at all levels, including senior management
Demonstrated ability to drive results through a proactive approach to problem solving, strong detail orientation, and great partnership skills
Experience working in a collaborative environment with internal partners, 3rd party vendors, and agencies
Proven track record to work with a sense of urgency and curiosity in fast-paced, dynamic environment
Exposure to other tools, such as Smartsheet and Workfront

Education

BA/BS Degree in Finance/Accounting or related field

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits

#DXMedia

#DXMarketing

Disability accommodation for employment applications

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business we call Disney Experiences.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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Explore this Location Celebration, FL

The picture-perfect community of Celebration, 25 minutes southwest of Orlando, is a place like no other. Founded by The Walt Disney Company in the 1990s and named one of Forbes Magazine’s prettiest neighborhoods in America, Celebration features an idyllic downtown with architecture inspired by traditional Southern towns.