Job Summary:

Job Description

Develops software solutions by analyzing requirements by studying operations; designing, developing, and installing code-based solutions utilizing standardized programming languages and framework; supports and develops software team. Provides additional direction and recommendations to Team for standardizations based on increased experience.

Developer Job Duties:

Develops software solutions by reviewing business-defined requirements and studying information needs; conferring with users; adheres to software development lifecycle through planning, analysis, design, construction, test, and rollout;  follows source-control standards; studying systems flow, data usage, and work processes; investigating problem areas. Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions. Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code. Prepares and installs solutions by determining and designing system specifications, standards, and programming. Improves operations by conducting systems analysis; recommending changes in policies and procedures. Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Protects operations by keeping information confidential. Provides information by collecting, analyzing, and summarizing development and service issues. Accomplishes engineering and organization mission by completing related results as needed. Supports and develops software engineers by providing advice, coaching and educational opportunities. Shows appetite and aptitude for owning responsibility of technical decisions and direction for one or many projects/teams. Aptly manages team demands on his/her time and shows willingness/ability to delegate technical execution or responsibilities when appropriate.  Acts as a liaison or primary point of contact for communicating with client side technical expertise.  Directs technical aspect of operations related to escalated client accounts or high severity issues as they affect or confront a project or team. Attends to both business and technical considerations when designing solutions to project/team or company related issues. Demonstrates interest in improving the company’s technical awareness, depth and use of technology across the business. Participates in the evolution of company level best practices, standards, and policies as it related to software development.  Provides thought-leadership as it relates to emerging technologies and readying our company and engineers for productively integrating the same into our business.

Primary Responsibilities

• Technical Knowledge
• Fully understands the overall function of several components in the technical platform
• Discuss in detail the underlying technology with a vendor first line response team
• Fully Understands the design principles in the vendor's product
• Raises technical knowledge of the team by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Continually looks to improve the company’s technical awareness, depth and use of technology across the business
• Experience with cloud development practices, preferably based in Azure
• Understands multiple programming languages including but not limited to: C#, JavaScript, Python, and React
• Internal and External IT Environment
• Can describe the major roles and responsibilities of the IT function
• Can identify key activities performed by IT professionals and managers and key departments/functions
• Detailed knowledge of the company's stated technology practices and direction and major IT initiatives and key issues
• Detailed knowledge of key policies, standards and procedures affecting own area
• Detailed knowledge of concepts and benefits of the technology strategy
• Aware of new information technology platforms and technologies
• Detailed knowledge of specific technology application opportunities in own area
• Directs technical aspect of operations related to escalated client accounts or high severity issues as they affect or confront a project or team.
• Acts as a liaison or primary point of contact for communicating with client side technical expertise.
• Accomplishes highly complex engineering and organization mission by completing related results as needed.
• Shows appetite and aptitude for owning responsibility of technical decisions and direction for one or many projects/teams.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Improves operations by conducting systems analysis; recommending changes in policies and procedures.
• Business Knowledge
• Experience of liaising with peers in business
• Is respected and consulted by business area peers
• Can propose system solutions within component or application to business issues
• Detailed knowledge of concepts of major activities associated with functional analysis
• Detailed knowledge of functional requirements documentation
• Detailed knowledge of main platform vendors
• Detailed knowledge of the inter-relationship of software, hardware and comms components
• Can explain in detail concepts of human factors for the design of effective screens and reports
• Attends to both business and technical considerations when designing solutions to project/team or company related issues.
• Development/Configuration
• Detailed knowledge of development concepts and techniques
• Can describe in detail concepts of prototyping and modelling for application development
• Can describe in detail concepts of programming and program construction activities
• Familiar with the capabilities of major programming languages
• Detailed knowledge of traditional, structured approaches to application development
• Can describe in detail different types of application delivery platforms, technologies and toolkits
• Detailed knowledge of testing and testing tools used in own function or unit
• Detailed knowledge of alternative implementation strategies such as pilot and parallel testing
• Detailed knowledge of major activities associated with application deployment
• Detailed knowledge of platform or technology specific standards, policies and practices
• Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Service Delivery and Support - Detailed knowledge of how service delivery applies to own technical function and basic concepts of service support
• Detailed knowledge of how service delivery applies to own technical function
• Significant experience in writing an SLA or a capacity plan and understands how to measure service delivery with metrics and targets
• Understands the different availability and continuity services offered by own technical function
• Significant experience with monitoring performance of specific system components
• Detailed knowledge of performance measurements for hardware, software or network components
• Detailed knowledge of key monitoring requirements and tools and techniques employed in supporting applications
• Detailed knowledge of planned enhancements: can discuss their benefits and considerations
• Detailed knowledge of software process improvement and understands company's improvements program and measurements
• Has experience with tracking the flow of documents and processes
• Detailed knowledge of monitoring and administration tools.
• Resolves complex problems
• Understands all major internal support functions and services
• Can describe in detail the differences & correlation between incidents & problems
• Understands the basic concepts behind effective technical documentation
• Understands the role of an integrated service desk
• Detailed knowledge of concepts behind effective technical documentation
• Can discuss in detail characteristics of well and poorly written documentation
• Can describe in detail different types of scripting and utility tools relevant to their technical discipline
• Provides information by collecting, analyzing, and summarizing development and service issues
• Product and Vendor Evaluation - Understands the process for product and vendor evaluation and selection
• Detailed knowledge of concepts of major activities associated with functional analysis
• Able to interpret a business assessment document, and is aware of examples of effective business assessment documents
• Understands the concepts of software licensing, its purpose and implications
• Can describe the difference between individual, site, concurrent or multi-user licensing
• Detailed knowledge of approved software vendors and products within the company or department
• Understands the need for a disciplined approach for selecting tools and services
• Understands the need for a disciplined approach for selecting tools and services
• Security Management - Understands the meaning of information security within an application system
• Detailed knowledge of technologies and processes for providing data and system integrity
• Detailed knowledge of policies and practices
• Has a practical experience and detailed knowledge of how information security is implemented and maintained
• Protects operations by keeping information confidential
• IT Architecture
• Detailed knowledge of architectural initiatives and blueprints for own area; able to describe the local technology architecture
• Detailed knowledge of technical architecture standards and considerations
• Detailed knowledge of activities and deliverable associated with functional analysis and application design
• Able to describe in detail the risks and benefits of technology integration projects
• Detailed knowledge of major software, hardware or application integration initiatives and plans
• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Leadership and Management
• Contributes to and champions ideas; builds on suggestions of others
• Inspires confidence by making and honoring commitments; demonstrates initiative and competence; communicates a vision and strategy of own role
• Experienced with leading or managing a variety of teams and managing projects/ project teams/project plans; effectively delegates responsibility
• Deals comfortably with ambiguity and uncertainty; effective at working with unstructured teams, situations and environments
• Aptly manages team demands on his/her time and shows willingness/ability to delegate technical execution or responsibilities when appropriate
• Supports and develops software engineers by providing mentoring, coaching and educational opportunities.
• Provides thought-leadership as it relates to emerging technologies and readying our company and engineers for productively integrating the same into our business
• Participates in the evolution of company level best practices, standards, and policies as it related to software development.

Required Qualifications

• Bachelor's degree, or equivalent work experience, in Computer Science, Applications Systems Design, or other related Data Processing field of study
• Programming Languages: C# Python, JavaScript
• Experience working in a DevOps environment: Jenkins, Git, API Scripting
• .NET
• Cloud experience: Azure or AWS
• MS Office Products
• SQL
• RESTful API Development
• Minimum 5-10 years of experience as a Technical Developer
• Experience with Software Development Lifecycle (SDLC) and Agile
• Exposure to project management methodologies, networks, telecommunications, call centers, business applications and/or software development
• Experience in all aspects of application development (analysis and design to implementation and support)
• Previous experience in all areas of the Information Technology field, including programming, systems design and cloud based solutions (SaaS, SOA).
• Ability to work independently with 3rd party development teams
• Strong understanding of quality assurance best practices
• Excellent oral and written communication skills
• Excellent interpersonal skills and strong abilities to develop and enhance relationships with clients and peers.
• Excellent written and verbal communication skills and ability to produce clear, concise, detailed documentation.
• Flexible, pragmatic and professional approach, with ability to anticipate problems and work with incomplete information.
• Able to provide accurate estimates and meet deadlines.
• Able to work on multiple projects at one time, and able to handle projects of varying scope
• Willingness to take responsibility for areas outside of their core remit.
• Self-starter, independent, takes initiative
• Organized and good time management skills
• Detail- and goal-oriented
• Passion for learning
• Team player
• Able to perform under pressure; excellent problem solving skills
• Understanding of business drivers
• Technical Leadership
• Strong analytical and reasoning skills

Preferred Qualifications

• 5 years financial industry operations experience - preferably within a credit union
• Business analysis and design experience preferred

The hiring range for this remote position is $104,720 to $162,600 per year, which factors in various geographic regions. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

The hiring range for this remote position is $104,720 to $162,600 per year, which factors in various geographic regions. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.