Senior Technical Account Manager

Job ID 10104345 Location Amsterdam, Netherlands / London, United Kingdom Business Disney Direct to Consumer Date posted Nov. 22, 2024

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Job Summary:

About the Role & Team

Disney’s Direct to Consumer (DTC) team oversees the Hulu and Disney+ streaming businesses within Disney Entertainment helping to bring The Walt Disney Company’s best-in-class storytelling to fans and families everywhere.

Disney’s Technical Account Management (TAM) team within Disney's Direct to Consumer (DTC organization are thought and innovation leaders in collaborating with partners across Disney+, ESPN+, and Star+. We are strategic leaders in fostering positive relationships to support Disney streaming products and technology initiatives across regional and global distribution partners such as premier mobile, connected device, consumer electronics, consumer electronics, operators (including telco, broadband, wireless, and pay TV / MVPDs), Set-Top-Box (STB) devices, and other distribution partners.

We are currently seeking a Senior Technical Account Manager (TAM) to join the TAM team to support our regional Disney+ distribution partners in EMEA The Senior TAM drives all technical aspects of Disney's partnership with distributors, by collaborating with business development, product, and engineering teams to onboard partners, promote the product offering, and develop and implement platform features to support distribution strategies.

This is a hybrid role based in the Amsterdam office.

What You Will Do

The Sr. TAM bridges the gap between business, product, and technology by overseeing technical relationships with Disney's internal and external partners. They will serve as a liaison and main contact for distribution partners and our business, technical and product teams, and will lead integrations, conduct technical due diligence on new platforms, and shape partners' future roadmaps. Key focus areas include integrations with MVPDs on SetTop box devices and supporting the Disney+ billing integrations with third parties.

In this role, responsibilities often entail working with partners and internal teams in various time zones. A proficient TAM should be adept at working with geographically dispersed teams and may need to travel within Europe and to the US. Particularly for this role - this TAM will work with our regional TV (MVPD) and operator (telco, broadband, and mobile) partners in the EMEA region.

The ideal candidate will possess a deep passion and extensive expertise in digital media and video streaming solutions, is proficient in leading cross-functional teams in intricate technology integration projects and has familiarity with application development across diverse platforms. Equally crucial is a shown history of developing positive relationships with external third parties and internal product, technology, business, and executive stakeholders.

Responsibilities include:

Support TAM Director in being responsible for the day-to-day relationships with third party partners ensuring delivery of successful integrations and platform launches.
Establish positive and strong relationships with regional distribution partners to identify new capabilities, features, and requirements to provide implementation recommendations to internal business, product, and technology teams.
Educate and advocate persuasively for DTC product and technology interests to third-party distribution partners.
Lead requirements identification and technical integrations with third party distribution partners vital to align with business objectives.
Collaborate with internal product and technology stakeholders to identify challenges and blocking issues that require resolution with third party partners.
Work closely with the internal legal, sales, marketing, analytics, finance and business development teams to drive distribution deals to support product and technology goals.

Required Qualifications & Skills

Minimum of 5+ years of experience in a technical or product account management role.
English proficiency.
Vast experience in orchestrating complex end-to-end technology integration launches for digital media and streaming video (live and VOD) solutions.
Detailed understanding of live and VOD streaming video solutions for OTT and Direct to Consumer services.
Deep understanding of set top boxes and streaming media consumer electronics (CE) devices and platforms (e.g., web, mobile, connected devices, living room devices etc.).
Experience working with third party consumer electronics (CE) partners, technology partners (SoC, middleware, STB OEMs, etc.), and platform distribution partners.
Experience in video streaming technology (video playback, encoding, packaging, DRM, CDN, etc.)
Outstanding customer relationship and account management skills, including the ability to influence and advocate for Disney’s streaming product and technology initiatives, as well as uncovering implementation requirements.
Strong communication skills shown through effective verbal, written, and interpersonal abilities, including translating complex technology requirements into business impacts and vice versa.
Strong attention to detail and analytical ability to investigate sophisticated challenges, determine solutions, and provide recommendations to product, technology, business, and executive stakeholders.
Ability to uncover the true business objectives and technology requirements to drive towards successful launches with each distribution partner.
Ability to travel within EMEA and internationally.

Preferred Qualifications

Experience working for or with regional or local MVPDs, Pay TV/IPTV providers and/or telcos preferred.
Experience using Google Suite (Sheets, Slides, Docs, etc.) is a plus.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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About Disney Direct to Consumer:

Disney’s Direct to Consumer team oversees the Hulu and Disney+ streaming businesses within Disney Entertainment helping to bring The Walt Disney Company’s best-in-class storytelling to fans and families everywhere.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with TWDC (Benelux) BV, which is part of a business we call Disney Direct to Consumer.

TWDC (Benelux) BV is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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