Character Manager

Job ID 1163100BR Location Shipboard Business Disney Cruise Line Date posted Dec. 06, 2024

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Job Summary:

Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.
As Character Manager, you will manage the entire daily onboard operation of the World Famous Disney Characters including appearances, events, and programs. You will lead a team of performers in compliance with the Character Programs and Development standards to ensure the Character Brand, integrity and use.

You will report to the Assistant Cruise Director

Level: Officer

Responsibilities:

Provide leadership, coaching, and recognition for all direct reports
Provide feedback, coaching and discipline for all direct reports including, but not limited to mid and end of contract reviews
Ensure the Character Brand, integrity and use with all Character events, activities, photo shoots, and special events
Uphold the 5 keys by focusing on Safety, Courtesy, Show, Inclusion and Efficiency
Partner with Entertainment Leadership Teams Shoreside on brand concerns, height ranges, training, performer schedules and show quality issues
Act as the Shipboard main contact for Character recovery
Communicate with all departments involved with Character events
Educate internal departments on Character integrity
Build and communicate Character Ticketing Grids for Bookable Events
Monitor Guest Satisfaction Measurement scores and propose opportunities for improvement
Positively motivate teams in a fast-paced and fluid environment
Perform Stage Management responsibilities when necessary including operational decisions in altered performance environments

Basic Qualifications:

Minimum three to five years leadership experience in Entertainment operations within the last five years
Previous Disney Entertainment Operations experience working as a Character Performer, Character Manager or Entertainment Manager within the Disney Company
University degree or related course work associated with recreation, education, entertainment, or a related field of study desirable
Experience leading and motivating a team while organizing and prioritizing the team's goals.
Previous performance experience beneficial

Additional Information:

This is a shipboard role.

Benefits offered year-round, on contract and off-contract, as long as return contract is signed, including Major Medical Coverage, Short & Long Term Disability, Life Insurance and Retirement Savings Plan Option
You must:

Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
Be willing to follow and perform safety role, emergency responsibilities and associated responsibilities as specified in the ship Assembly Plan
Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
If applicable, be willing to share a confined cabin with other crew members and appreciative of working and living in a multicultural environment that has strict rules and regulations

Your Responsibilities:

Have a valid passport and C1/D Seaman's visa (DCL will provide you with documents to obtain this)
Complete a pre-employment medical
Obtain a criminal background check
Bring approved work shoes

Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.

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About Disney Cruise Line:

A leader in the cruise industry, Disney Cruise Line provides a setting where families can reconnect, adults can recharge and children can experience all the magic that Disney has to offer. Guests can sail out of ports around the world on exciting itineraries to the Caribbean, Bahamas, Alaska and Europe, among others. Aboard our growing fleet of ships and Disney’s island destinations in The Bahamas, our exceptional crew and cast members provide legendary Disney service and enchanting entertainment to our guests that only Disney can deliver.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Magical Cruise Company, Limited, which is part of a business we call Disney Cruise Line.

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