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Resort Concierge - 3rd Shift - Part Time, WDW

Job ID 1257746BR Location Orlando, Florida, United States / Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Feb. 27, 2025
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Job Summary:

Resort Concierge - 3rd Shift Cast Members create magic for our Guests by anticipating their arrival to the Walt Disney World Resort, welcoming Guests in a humble and friendly manner, and providing the highest level of service during overnight hours! We work autonomously and have a high level of responsibility in an environment with little to no supervision. In this role, we provide personalized Guest Service, follow-up throughout our Guests' stay, and extend appreciation upon departure. We also use a mobile device or computer while assisting Guests with check-in, check-out procedures, and other services including itinerary planning and Guest Service Recovery.

The pay rate for this role in Florida is $18.70 per hour. 3rd shift Resort Concierge Cast Members will be paid a $1.00 shift differential.
Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.

This posting is for Resort Concierge 3rd Shift. 3rd shift positions can be scheduled to start at 10:00 p.m. or later and must be available until 9:30 a.m.

To expedite consideration, we highly recommend that you upload your resume when completing the application for this posting.

Responsibilities:

  • We are responsible for proactively engaging and anticipating Guest needs, answering questions, giving directions, and other information
  • Autonomously work during the overnight hours, with a high-level of responsibility in an environment with little to no supervision
  • We create, modify, and cancel dining & resort rooms reservations while providing comprehensive information about the resorts and dining using numerous software applications
  • Promote and sell tickets, as well as process Guest transactions through a point-of-sale system, including cash handling, credit card and touch-less payments
  • We provide Guest Service when problems arise and help find solutions with Guests and Cast Members
  • Build and maintain relationships with Guests and Cast Members from all lines of business to provide excellent service to both our Guests and Cast
  • Adaptability to the fluctuating needs of our operations and the plans of our Guests
  • Physical role requiring heavy lifting, pushing, pulling, bending, twisting, and kneeling
  • Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required

Basic Qualifications:

  • Part-Time Resort Concierge 3rd Shift roles require THREE (3) days of FULL availability to start at 10:00 p.m. or later, and must be available until 9:30 a.m.
  • Part-Time Resort Concierge 3rd Shift Cast Members will need to be FULLY available for the first 2 weeks after their start date
  • Passion for serving others and demonstrated problem-solving skills while maintaining professional etiquette
  • Strong written, verbal and interpersonal communication skills
  • Proven grammar proficiency as well as computer proficiency while navigating through multiple computer applications
  • Maintain safety of our Guests while operating vehicles, including with passenger
  • Driver's license from any state

Preferred Qualifications:

  • One (1) year in a Disney Guest facing role or related professional experience
  • Experience with hotel operations
  • Bilingual preferred
  • Proficiency in HERO, LILO or other property management/hospitality reservation software
  • Familiarity with Microsoft Teams software program/app
  • Knowledge of routes & roadways to destinations within the Walt Disney World Resort®, including Theme Parks, Water Parks, Resorts, and Disney Springs

Preferred Education:

  • Hospitality Management Degree (B.A. or B.S) or current enrollment in a college/university earning a degree in Hospitality Management

Additional Information:

KEYWORDS: CONCIERGE, WDW Casting, WDW: Walt Disney World Casting Hourly Jobs

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About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

Having technical issues? View the FAQs for help.

Hiring Process

  • Where Does Your Story Begin?

    Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

  • Be Part of the Story

    There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

  • The Next Chapter

    Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

Explore this Location Orlando, FL

Whether you’re a theme park enthusiast, bird watcher, foodie, water sports fanatic, sun worshipper, arts patron, serious shopper or anything in between,the possibilities are endless in Orlando. And wonder is always within reach.

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