Job Summary:

• Assist the Cash Manager in managing business relationships and accounting processes while driving efficiencies in systems and processes.
• Ensure timely and accuracy of transactional processing and accounting entries across all areas of Retail and the eCommerce platforms.
• Participate in and oversee period close activities ensuring all deadlines across the operations are met and escalating to management any unforeseen issues or concerns.
• Analyze opportunities, develop viable solutions to implement process improvements. Seek out and implement industry best practices.
• Interact with internal and external stakeholders in fulfilling inquiries, data requests or analysis.
• Evaluate and recommend to the Cash Manager and Compliance Team appropriate internal controls where necessary. Ensure compliance with SOC and oversee processes and support testing as required.
• Complete daily /monthly closing procedures and journal entries for sales audit, bank/ credit card fees and chargebacks, and A/R clearings.
• Develop and generate management reports, review and analyse information for loss prevention and business finance stakeholders (Sales Audit Control Reporting) to identify and explain potential loss or variances against business forecast.
• Analyse management reports for Retail and eCommerce to identify training, policy and procedure changes, and process improvement opportunities.
• Daily monitor and analyse system data reports to ensure checks in balance between interfacing systems preventing matching and/or reconciliation issues and ensuring data integrity between systems.
• Complete weekly front of house & balance sheet reconciliations for bank and bank charges, A/R, VAT, and other relevant balance sheet accounts impacting Retail or D2C. In support of the Cash Manager, also review other Cash Analyst reconciliations for accuracy and completion of reconciliations.
• Assist with analysing, automating and streamlining Retail and D2C processes and other business and process activities to improve the overall effectiveness and efficiency of operations.
• Assist with the year-end financial audit and testing of SOX controls.
• Perform variance analysis and explain the revenue and cost lines that are outside of business/financial thresholds as it pertains to Sales/AR/Bank Fees. Research and troubleshoot any adjustments or reconciling items to include liaising with business finance teams, operations teams, IT, the warehouse, and any other pertinent stakeholders to resolve timely.

Daily/Monthly:

• Checking information has been loaded correctly loaded into the reconciliation system. Troubleshooting and, where necessary, co-ordinating with IT/ business analyst/Treasury and external partners to resolve the issue ensuring issues flagged are resolved within 2 business days and escalated to management if issue cannot be resolved timely.
• Analysing matching items and resolving the exceptions, including liaising with the business on missing cash receipts (physical stores), missing payment captures and chargebacks/exchanges (ecommerce and physical).
• Prepare sales control report for the business – highlighting any risk areas.
• Provide ad-hoc reporting and analysis to the business.

Ongoing/Projects:

• Work with Line Manager to propose changes to optimise processes.
• Liaise with Payment Acquirers (Worldpay, Elavon….) on the information processes and to follow-up on fees/chargebacks.
• Assist in the migration of new LOBs into the reconciliation system, this may include performing UAT testing, reviewing project process flows, and validating process integration recommendations.
• Ensure the necessary steps are taken to incorporate new markets and business strategies.
• Liaising with internal & external auditors as required and assisting accounting manager with all audit deliverables.