Controls Support Engineer, Systems Security (2 yrs contract)

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Job ID 10083684 Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Mar. 25, 2024

Job Summary:

Our charter is to provide a world-class product that weaves our culture of safety into the guest experience. To this end, this position requires a unique blend of creativity, technical mastery, collaboration, and a clear understanding of the direction to design solutions to complex problems as a member of Disneyland Resort’s Global Engineering and Technology group. The successful candidate will come to the table with a good measure of technical experience, a strong educational background, and an ardent drive for continuous self-improvement. This position is for a Cybersecurity Technical Specialist who is proficient in technical skills as detailed below. The primary tasks of this position will be to support, design, architect, and implement physical and virtual server solutions in Disneyland’s existing and incoming attractions control systems.

Work within Scientific Systems team at the HK Disneyland Resort (HKDL) to:

Manage the existing fleet of physical and virtual servers for the Scientific Systems, Facility Services.
Leverage industry knowledge for the integration of best practices in doing so.
Maintain cybersecurity compliance through management of software and firmware patches and upgrades in the environment.
Manage the HKDL VCenter and the membership of all the ESXi hosts within.
Maintain the list of assets in an effort to ensure warranty and support coverage as well as to provide data for forecasting lifespan and obsolescence.
As cybersecurity is integrated into legacy attractions, in-berm servers host local software tools for logging, scanning, monitoring, and intrusion detection. This role includes installation of this host in each attraction.
Work with the Disney network teams for switch/vlan/subnet configuration for server uplinks.
Maintain the PRTG monitoring tool with configured sensors to detect server health and status.
Maintain the Active Directory infrastructure for the HKDL attractions environment.

Requirement:

Bachelor degree in Computer Science, Information, Cybersecurity, related Software or Electrical Engineering field or equivalent work experience
2 years in a technical role in support of designing, troubleshooting, and maintaining servers both physical and virtual.
Practical experience with:
- VMware
- Microsoft Active Directory
- PRTG / Solarwinds
- Out of band server mgmt interfaces (ilo, idrac).
- Industrial Control environments (Equipment rooms)
Ability to work individually with minimal supervision and as an integral part of a team.
Proficient in all forms of communication—especially when conveying technical details to a non-technical audience
Ability to efficiently resolve server issues with varying degrees of complexity
Strong knowledge of network architectures, protocols, and technologies.
Knowledgeable in server security best practices, and implementation of documentation.
Able to work non-traditional hours, in non-traditional settings including occasional weekends, evenings, and holidays

Preferred Qualifications:

Prior experience in an entertainment venue or attractions/theme park industry
Prior experience or a strong understanding of how to integrate server hardware within an OT/ICS environment
Understanding of industrial control systems, networks, and protocols

#LI-CL1 HKProfessional

About Hong Kong Disneyland Resort:

Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort’s luxurious Disney hotels. The magic doesn’t end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.

DISABILITY ACCOMMODATION FOR EMPLOYMENT APPLICATIONS

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email HKDL.Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

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